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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
dont go here unless you want your money taken after tipping well and get cut off because they are "not comfortable" serving you because of a "previous incident"....I work too hard for my money and we were not being obnoxious...if you serve the public you better be comfortable serving your customers...I will not spend my money at this over rated inflated business ever again...explain that to your regional manager
Business response:
Hello Darren G, We're truly sorry to hear about your recent experience at our establishment. Your feedback is important to us, and we sincerely apologize for any discomfort or frustration you experienced. It's never our intention to make our guests feel unwelcome. We take all concerns seriously, and we regret any miscommunication or misunderstanding that may have occurred. Please know that we are looking into this matter internally and will address it with our team to ensure that all of our guests are treated with the utmos... read more
We're sitting in Maggie McFly's right now. It's 630 Friday evening March 15, 2024. I will never come back here again. They totally are disrespectful. My husband ordered a Ruben. It was chunks of corn beef. I had a taco which had no flavor. The rice was all stuck together, and it was not a good flavor. $71 for food and drinks for two people totally not worth it. We complain to the manager who absolutely did nothing but tell us to come in and spend another $70 and try our luck again and I'm not willing to spend that wheel... read more
Business response:
Hello Nancy, Dear valued guest, We sincerely apologize for the disappointing experience you had during your recent visit to Maggie McFly's. Your feedback is incredibly important to us, and we're deeply sorry that we failed to meet your expectations. We're truly sorry to hear about the quality of the food you received, particularly the Reuben and the taco. It's unacceptable that the dishes were not prepared to our usual standards, and we understand your frustration. Furthermore, we're dismayed to hear that your concerns w... read more
I've given this place a couple of try's. Horrible service at the bar. Attempted to order more food after apps and the bar tender never came back. Canned drink from the cooler was warm. Overall a poor and disappointing experience. Can't blame it on a single group of servers. The place was not busy. It's the culture of restaurant. Sadly I won't be back. Stay away, there are better options in Glastonbury.
Business response:
Hello Jeff, Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about your disappointing experience at our restaurant. Providing excellent service and ensuring our guests have a positive dining experience is of utmost importance to us, and we regret that we fell short of meeting your expectations. We apologize for the issues you encountered with the service at the bar and the quality of the canned drink. Your comments regarding the lack of attentiveness from our staff and the overall cu... read more
I ordered their Macaroni & Cheese for take out. I literally never write reviews but this food was complete garbage, no care was put into it at all. One bite was more than enough. I thought the restaurant's atmosphere looked nice enough and would have considered returning BEFORE I TRIED THE FOOD! Nope. $22 and time wasted to pick and utlimately discard this drek.
Business response:
Hello Lisa, We are deeply sorry to hear about your disappointing experience with our Macaroni & Cheese. Your feedback is incredibly important to us, and we sincerely apologize that our food did not meet your expectations. We take great pride in the quality of our dishes and it is concerning to hear that you found the Macaroni & Cheese to be unsatisfactory. Please know that we are taking immediate steps to address this matter with our kitchen team to ensure that such incidents do not occur in the future. We understand that y... read more
I'm not a fan of this place, even tho the staff is amazing. The food is not great. I'm sorry! I only came because of the gluten free meals they offer here for kids. My niece has a special diet so it's "alright" to her tasting.
Business response:
Hello Anny, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty, although we're disheartened to learn that your dining experience did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve. Your comments will be shared with our kitchen team for further evaluation and refinement of our offerings. Once again, we appreciate your candid feedback and hope to have the opportunity to serve you something delicious in the future! Best, Team M... read more
We had a fairly large, boisterous group in for some food and drink. Our waitress was pretty patient with us and we ran her around pretty good. When we got our bill, it stated that groups of 8 would get a service charge (gratuity) added in. I perused our bill and did not see the service charge at the bottom by the total. I figured they forgot and started figuring out the bill and added in the gratuity. Another of our group who had a separate check noticed their "service charge" hidden in the middle of their bill amongst the f... read more
Business response:
Hello, We're deeply sorry for the confusion and frustration you experienced regarding the service charge on your bill. Your feedback is crucial, and we apologize for any misunderstanding that occurred during your visit. Your feedback is important to us and we will review our billing procedures to ensure transparency and clarity for all our guests. Our intention is never to mislead or inconvenience our customers. Your feedback will aid us in improving our practices to prevent such incidents from happening in the future. We ... read more
First off - who approved the menu design? It was the stupidest thing I have ever seen. All the pages were falling out and it was hard to use. I gave up and pulled up the menu on my phone. The food was hit and miss. The calamari was way over cooked and was really very close to tasteless battered rubber bands. Others in the party were okay with what they had, but not impressed. The chicken salad salad wrap was excellent. That's where the one extra star comes from. Fire whoever designed the menu .. its not good to start... read more
Business response:
Hello K B, We want to express our sincerest apologies for the frustrating experience you had with our menu design during your recent visit. Your feedback regarding the condition of the menu is incredibly valuable, and we assure you that we are addressing this issue immediately with our Glastonbury team. We value your patronage and feedback immensely. Should you decide to give us another chance, we'll make every effort to ensure your next visit is enjoyable from start to finish. Sincerely, Team Maggie McFly's
Took an hour and a half for food. People were getting served before us despite coming in after us. One employee told us he'd bring the manager over...manager never came unless it was the random person that didn't introduce themselves and showed up right as we were gathering our things and boxing our food so we could leave. They just said, "well I hope you come back and hopefully next time it will be better." What the actual,,,,If I could I would rate 0. Terrible. Bill was $109. Guess it was $1 for every minute we waited. Rea... read more
Business response:
Hello Elizabeth, We're sorry you had such a disappointing and unacceptable experience. We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's. We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
Had one wonderful service experience & one very bad with Kesli. Many others on here love her, but she didn't like me & I don't know why as I tipped her very well. She verbally insulted me after I paid the bill. Otherwise ... Good food, wonderful ambience. Just won't be back
Business response:
Hello Heather, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,396 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.