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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I ordered their Macaroni & Cheese for take out. I literally never write reviews but this food was complete garbage, no care was put into it at all. One bite was more than enough. I thought the restaurant's atmosphere looked nice enough and would have considered returning BEFORE I TRIED THE FOOD! Nope. $22 and time wasted to pick and utlimately discard this drek.
Business response:
Hello Lisa, We are deeply sorry to hear about your disappointing experience with our Macaroni & Cheese. Your feedback is incredibly important to us, and we sincerely apologize that our food did not meet your expectations. We take great pride in the quality of our dishes and it is concerning to hear that you found the Macaroni & Cheese to be unsatisfactory. Please know that we are taking immediate steps to address this matter with our kitchen team to ensure that such incidents do not occur in the future. We understand that y... read more
I'm not a fan of this place, even tho the staff is amazing. The food is not great. I'm sorry! I only came because of the gluten free meals they offer here for kids. My niece has a special diet so it's "alright" to her tasting.
Business response:
Hello Anny, Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty, although we're disheartened to learn that your dining experience did not meet your expectations. We take all feedback seriously and use it as an opportunity to improve. Your comments will be shared with our kitchen team for further evaluation and refinement of our offerings. Once again, we appreciate your candid feedback and hope to have the opportunity to serve you something delicious in the future! Best, Team M... read more
We had a fairly large, boisterous group in for some food and drink. Our waitress was pretty patient with us and we ran her around pretty good. When we got our bill, it stated that groups of 8 would get a service charge (gratuity) added in. I perused our bill and did not see the service charge at the bottom by the total. I figured they forgot and started figuring out the bill and added in the gratuity. Another of our group who had a separate check noticed their "service charge" hidden in the middle of their bill amongst the f... read more
Business response:
Hello, We're deeply sorry for the confusion and frustration you experienced regarding the service charge on your bill. Your feedback is crucial, and we apologize for any misunderstanding that occurred during your visit. Your feedback is important to us and we will review our billing procedures to ensure transparency and clarity for all our guests. Our intention is never to mislead or inconvenience our customers. Your feedback will aid us in improving our practices to prevent such incidents from happening in the future. We ... read more
First off - who approved the menu design? It was the stupidest thing I have ever seen. All the pages were falling out and it was hard to use. I gave up and pulled up the menu on my phone. The food was hit and miss. The calamari was way over cooked and was really very close to tasteless battered rubber bands. Others in the party were okay with what they had, but not impressed. The chicken salad salad wrap was excellent. That's where the one extra star comes from. Fire whoever designed the menu .. its not good to start... read more
Business response:
Hello K B, We want to express our sincerest apologies for the frustrating experience you had with our menu design during your recent visit. Your feedback regarding the condition of the menu is incredibly valuable, and we assure you that we are addressing this issue immediately with our Glastonbury team. We value your patronage and feedback immensely. Should you decide to give us another chance, we'll make every effort to ensure your next visit is enjoyable from start to finish. Sincerely, Team Maggie McFly's
Took an hour and a half for food. People were getting served before us despite coming in after us. One employee told us he'd bring the manager over...manager never came unless it was the random person that didn't introduce themselves and showed up right as we were gathering our things and boxing our food so we could leave. They just said, "well I hope you come back and hopefully next time it will be better." What the actual,,,,If I could I would rate 0. Terrible. Bill was $109. Guess it was $1 for every minute we waited. Rea... read more
Business response:
Hello Elizabeth, We're sorry you had such a disappointing and unacceptable experience. We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's. We will be sure to address this issue and hope you will give us another chance! Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? Sincerely, Team Maggie McFly's
Had one wonderful service experience & one very bad with Kesli. Many others on here love her, but she didn't like me & I don't know why as I tipped her very well. She verbally insulted me after I paid the bill. Otherwise ... Good food, wonderful ambience. Just won't be back
Business response:
Hello Heather, We're sorry your experience wasn't good, would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Sincerely, Team Maggie McFly's
Never made it in. Run by teenagers with no management experience at all!!!!-? We were told 30 min to have a table to feed small hockey team 1 HR later we left hungry and mad!!! Go some where else, please learn from our mistake. Place was only half full at time. So poorly managed!!!
Business response:
Hello Concerned, We're extremely sorry to learn of such a disappointing experience. If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Food had to be sent back as it was not prepared as I asked 2nd delivery was just ok and would have sent it back again but server never came back to ask My drink sat on the bar for 15 min until the server got around to deliver it Brought me the check without asking it I wanted anything else Very loud Lots of flies - that's easy to fix but they weren't interested in knowing how ... I won't go back
Business response:
Hello, Firstly we want to apologize for the bad experience you had in our restaurant, we will contact the manager to let them know about it so it doesn't happen again. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
So sad to see this place has gone so far downhill. The original locations in Middlebury and Southbury used to be my husband and my go-to spots back when we were still dating years ago. Wow has it changed -- I haven't had a worse meal at a restaurant in many, many years (and I go out to eat at least once or twice a week). On top of it, the prices are what you'd expect for a nice restaurant, not the trash they serve here. Frozen pretzel, blandest chicken salad I've ever had on margarine-lathered Texas toast (not the brioche th... read more
Business response:
Hello L D. We're so sorry to hear that the service was not up to standard during your most recent visit! ! We have reached out to our Kitchen Managers to ensure that the spaghetti and meatballs is being prepared properly and has plenty of sauce on it. We also asked them to check that the chicken salad is flavorful and tasty like normal! Please know that we will be in contact with the managers about it. Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? ... read more
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.