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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My son and I came here early on a Friday afternoon in anticipation of a packed restaurant. We were promptly seated with only a few tables taken. We waited for about 15 minutes before we finally saw a server appear. In that time a few other tables were seated. To be frank, I would have stayed had the server taken the time to figure out who had been waiting the longest. Instead she started taking orders for a 6-person table.
Business response:
Hello Patrick, We're truly sorry to learn of your experience a our Glastonbury location. Of course, none of the things that happened to you at this visit are how we pride ourselves as a company here at Maggie McFly's. Customer service and satisfaction are always a top priority!! We will contact the manager to let them know about it so it doesn't happen again. Again, we are sorry, and we do hope you are willing to give us another chance! Sincerely, Team Maggie McFly's
We've dined here a couple of times, and every time I'm disappointed. The food is prepared poorly -- slopped together. The bartenders have no experience (they'll hand you a can or bottle, without offering a glass), and demonstrate no commitment to their work. The inside of the restaurant has ZERO ambiance. Nothing on the walls, or any decorative touches. This place is a sub-quality diner with a 16 page menu the short order cooks have never seen. I had the turkey dinner. Yuck. Nothing about this meal was good. My spouse had a... read more
Went here with a group after work. Didn't want to drink. Service was slow. And then they charged me for a soda water... off the gun... As in I paid for bubbles in water. I'm flabbergasted.
Business response:
Hi Brian, We're sorry you were left disappointed by your experience. Customer service and satisfaction are always a top priority! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Arrived at 12:15pm and we were seated pretty quickly. At 12:20pm we put in our drink order with the server for 2 margarita flights and 1 sangria flight. 15 mins later, the server comes back to let us know that they only had enough glasses for just the sangria flight, but not the margaritas. This was just bizarre given that the dining area and the bar were not even full and it was still pretty early in the afternoon for them to not have glasses washed and ready to be served. So my husband and his friend ordered new drinks. Fa... read more
Business response:
Hi Wendy, Thank you once again for this feedback. Customer service has always been our top priority at Maggie McFly's and we're so glad we were able to resolve this issue with you. It was a pleasure chatting with you and we hope to see you again soon. Sincerely, Team Maggie McFly's
First and last time we'll visit. Went last night (Wednesday) for dinner. It did not seem crowded at all. Took a while for the waiter to come by our table. We quickly ordered the kids pasta with our drinks. Someone else dropped off the "kids pasta" and the waiter was no where to get a refill on my drink. I say "kids pasta" in quotes because I don't know what that was! It looked almost horrifying. It was not the typical color of pasta, and it was about 5-inch long tubes. Needed a fork and a knife for it. She just look... read more
Business response:
Hi Jenna, We are sorry that you were not able to enjoy your meal! We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! We truly appreciate you brining this to our attention. Again, our apologies. Sincerely, Tea... read more
we had to wait 40 minutes bef someone finally came over to the table.....we ordered drinks.... my husband had the wrong drink. twice..... appetizers came out no plates.... no big deal .... me and my daughter got our drinks finally----- we ordered dinner .... when it finally came .....one grandson didn't get his pizza till we were half way through---dinner...also 4 onion rings came with the burger.... I ordered another wine---- my daughter a beer .... her beer came with something inside the beer ---- I finally got my beer wh... read more
Business response:
Hello Kim, We're so sorry to hear that the service was not up to standard during your most recent visit. Would you be able to let us know who your server was so we can make sure that we address it with the team? Whether the host did not communicate properly to the server that you were seated or if the server did not see you, we would like to find out what happened. We always want to take the time to learn from our mistakes and identifying the cause of the issue would be the first step in making sure we are doing whatever w... read more
Sent my meal back twice. Bartenders were super nice and drinks were delish. Kitchen needs major time mgmt help with a menu that big. Disappointing.
Business response:
Hello Nicole, We're so sorry you're experience with us wasn't a great one. Would you mind sending us an email at contact@maggiemcflys.com and explain to us what happened? Being able to have an open conversation about the way we can make your next visit or takeout experience a better one is greatly valued. We look forward to hearing from you. Sincerely, Team Maggie McFly's
The last 2 times I have been to this establishment have been extremely disappointing. My friend and I sat at the bar for Happy Hour, we sat there for 10 minutes before being acknowledged, so we moved to a booth. Once seated we waited for another 10 minutes before my friend got up to ask when we would be served. It took over 30 minutes to get a drink and its a good thing we ordered off the menu because Happy Hour was over before we got our dinner. The same thing happened last week when I took my daughter there. Af... read more
Business response:
Hi PB, We want to apologize for the long wait times you had to be greeted, get drinks, and receive your food. Our policy at Maggie McFly's is to greet all tables that enter our establishment promptly and frequently so they feel welcomed and acknowledged. We will be reaching out to all of our team members and managers in Glastonbury to ensure they are properly greeting and serving all guests that enter our establishment. We strive to fix these problems quickly and adequately. Customer service has always been our top priority... read more
Awful! Worst service experience I've encountered in a long time...staff seemed very put out that we were even here. Brussel sprouts were inedible and when our waitress took our full plate, she didn't even ask if there was a problem. Then French onion soup was brought with no cheese (we had asked for no cheese on our sandwich, so sort of explainable) but when mentioned to our server, rather than just correcting, she felt the need to lecture us on why she made her decision. I ordered lunch Greek salad and was brought dinne... read more
Business response:
Hi Audra, We would like to apologize for the poor service you received! Customer service is always our top priority. Unfortunately, it does not seem like that happened this time! We will be in contact with our Management Team to review what happened and ensure the proper steps are taken to prevent this from happening again! Again, we are sorry, and we do hope you are willing to give us another chance! Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,362 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is open now. It will close at 11:00 p.m.