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Maggie McFly's® | Glastonbury
- Restaurants
- Glastonbury, CT
About this business
Location details
40 Glastonbury Boulevard, Glastonbury, CT, 06033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Never made it in. Run by teenagers with no management experience at all!!!!-? We were told 30 min to have a table to feed small hockey team 1 HR later we left hungry and mad!!! Go some where else, please learn from our mistake. Place was only half full at time. So poorly managed!!!
Business response:
Hello Concerned, We're extremely sorry to learn of such a disappointing experience. If you could elaborate a little bit more on what went wrong, we want to be able to look into whatever issues arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details! Sincerely, Team Maggie McFly's
Food had to be sent back as it was not prepared as I asked 2nd delivery was just ok and would have sent it back again but server never came back to ask My drink sat on the bar for 15 min until the server got around to deliver it Brought me the check without asking it I wanted anything else Very loud Lots of flies - that's easy to fix but they weren't interested in knowing how ... I won't go back
Business response:
Hello, Firstly we want to apologize for the bad experience you had in our restaurant, we will contact the manager to let them know about it so it doesn't happen again. We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
So sad to see this place has gone so far downhill. The original locations in Middlebury and Southbury used to be my husband and my go-to spots back when we were still dating years ago. Wow has it changed -- I haven't had a worse meal at a restaurant in many, many years (and I go out to eat at least once or twice a week). On top of it, the prices are what you'd expect for a nice restaurant, not the trash they serve here. Frozen pretzel, blandest chicken salad I've ever had on margarine-lathered Texas toast (not the brioche th... read more
Business response:
Hello L D. We're so sorry to hear that the service was not up to standard during your most recent visit! ! We have reached out to our Kitchen Managers to ensure that the spaghetti and meatballs is being prepared properly and has plenty of sauce on it. We also asked them to check that the chicken salad is flavorful and tasty like normal! Please know that we will be in contact with the managers about it. Can you please send us an email (contact@maggiemcflys.com) with your address so we can send you a gift card for next time? ... read more
My son and I came here early on a Friday afternoon in anticipation of a packed restaurant. We were promptly seated with only a few tables taken. We waited for about 15 minutes before we finally saw a server appear. In that time a few other tables were seated. To be frank, I would have stayed had the server taken the time to figure out who had been waiting the longest. Instead she started taking orders for a 6-person table.
Business response:
Hello Patrick, We're truly sorry to learn of your experience a our Glastonbury location. Of course, none of the things that happened to you at this visit are how we pride ourselves as a company here at Maggie McFly's. Customer service and satisfaction are always a top priority!! We will contact the manager to let them know about it so it doesn't happen again. Again, we are sorry, and we do hope you are willing to give us another chance! Sincerely, Team Maggie McFly's
We've dined here a couple of times, and every time I'm disappointed. The food is prepared poorly -- slopped together. The bartenders have no experience (they'll hand you a can or bottle, without offering a glass), and demonstrate no commitment to their work. The inside of the restaurant has ZERO ambiance. Nothing on the walls, or any decorative touches. This place is a sub-quality diner with a 16 page menu the short order cooks have never seen. I had the turkey dinner. Yuck. Nothing about this meal was good. My spouse had a... read more
Went here with a group after work. Didn't want to drink. Service was slow. And then they charged me for a soda water... off the gun... As in I paid for bubbles in water. I'm flabbergasted.
Business response:
Hi Brian, We're sorry you were left disappointed by your experience. Customer service and satisfaction are always a top priority! We do hope you will give us another try as we would love a chance to change your view. Again, our apologies. Sincerely, Team Maggie McFly's
Arrived at 12:15pm and we were seated pretty quickly. At 12:20pm we put in our drink order with the server for 2 margarita flights and 1 sangria flight. 15 mins later, the server comes back to let us know that they only had enough glasses for just the sangria flight, but not the margaritas. This was just bizarre given that the dining area and the bar were not even full and it was still pretty early in the afternoon for them to not have glasses washed and ready to be served. So my husband and his friend ordered new drinks. Fa... read more
Business response:
Hi Wendy, Thank you once again for this feedback. Customer service has always been our top priority at Maggie McFly's and we're so glad we were able to resolve this issue with you. It was a pleasure chatting with you and we hope to see you again soon. Sincerely, Team Maggie McFly's
First and last time we'll visit. Went last night (Wednesday) for dinner. It did not seem crowded at all. Took a while for the waiter to come by our table. We quickly ordered the kids pasta with our drinks. Someone else dropped off the "kids pasta" and the waiter was no where to get a refill on my drink. I say "kids pasta" in quotes because I don't know what that was! It looked almost horrifying. It was not the typical color of pasta, and it was about 5-inch long tubes. Needed a fork and a knife for it. She just look... read more
Business response:
Hi Jenna, We are sorry that you were not able to enjoy your meal! We take great pride in our extensive menu and assure you this is not our standard nor an acceptable dish we prepare for our guests. We do hope you were able to speak with one of our team members so they could remake it for you or get you something else to eat! We strive to make sure our guests can enjoy their food, and if something goes wrong we always want to fix it! We truly appreciate you brining this to our attention. Again, our apologies. Sincerely, Tea... read more
we had to wait 40 minutes bef someone finally came over to the table.....we ordered drinks.... my husband had the wrong drink. twice..... appetizers came out no plates.... no big deal .... me and my daughter got our drinks finally----- we ordered dinner .... when it finally came .....one grandson didn't get his pizza till we were half way through---dinner...also 4 onion rings came with the burger.... I ordered another wine---- my daughter a beer .... her beer came with something inside the beer ---- I finally got my beer wh... read more
Business response:
Hello Kim, We're so sorry to hear that the service was not up to standard during your most recent visit. Would you be able to let us know who your server was so we can make sure that we address it with the team? Whether the host did not communicate properly to the server that you were seated or if the server did not see you, we would like to find out what happened. We always want to take the time to learn from our mistakes and identifying the cause of the issue would be the first step in making sure we are doing whatever w... read more
Frequently asked questions about Maggie McFly's® | Glastonbury
How is Maggie McFly's® | Glastonbury rated?
Maggie McFly's® | Glastonbury has a 4.1 star rating with 3,396 reviews.
When is Maggie McFly's® | Glastonbury open?
Maggie McFly's® | Glastonbury is closed now. It will open at 11:00 a.m.