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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
It's sad that I have to revoke my previous great review because today my experience may be one of the WORST in all of my yelp elite experiences. Lets first begin with the server. She was inattentive, unpleasant and not very apologetic for her lack of good service, especially when slamming down my co-workers salsa on the table after being asked nicely twice for it. It continued with slow service, late appetizers and meals, to a table of 10 in a section with only 3 other tables being served (not to mention there were multiple... read more
Business response:
Hi Samantha, I sincerely apologize that you and your party were treated this way. I understand why you would be frustrated after an experience like this and want you to know that I will be using your feedback to help the staff learn where they went wrong in this instance. I would like to speak with you further about this, if you would be so willing to send me a private message at your convenience.
Normally I like this place quite a bit but this time I was very unhappy with the outcome of my food. I have come here countless times and it seems that the food has slowly become worse and worse. I ordered a burger medium/medium rare on a pretzel bun. When it came served it was on a regular toasted bun and the bun was soaked with grease and blood and fell apart when I picked it up. I called a waiter over and asked for the bun that was originally ordered and for the burger to be cooked more. I was there with another guest and... read more
Business response:
Hi Cattalina, I am sorry that we let you down on your most recent visit. I agree your burger does look undercooked for medium and I apologize that your concerns were not taken seriously. Please rest assure that I will be passing this through the proper channels to make sure the issues you encountered on rectified. I can only hope that maybe one day in the future, you might be willing to give us another chance to provide you with the service and quality that you have come to expect from us.
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4.1 star rating with 3,789 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is closed now. It will open at 10:00 a.m.