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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Normally I like this place quite a bit but this time I was very unhappy with the outcome of my food. I have come here countless times and it seems that the food has slowly become worse and worse. I ordered a burger medium/medium rare on a pretzel bun. When it came served it was on a regular toasted bun and the bun was soaked with grease and blood and fell apart when I picked it up. I called a waiter over and asked for the bun that was originally ordered and for the burger to be cooked more. I was there with another guest and... read more
Business response:
Hi Cattalina, I am sorry that we let you down on your most recent visit. I agree your burger does look undercooked for medium and I apologize that your concerns were not taken seriously. Please rest assure that I will be passing this through the proper channels to make sure the issues you encountered on rectified. I can only hope that maybe one day in the future, you might be willing to give us another chance to provide you with the service and quality that you have come to expect from us.
The food is ok and they have a huge menu. My issue is that I was seated outside the kitchen. The cooks and food preparers were NOT wearing gloves as they handled people's' food. I will not be returning
Business response:
Hi Karen, I appreciate your feedback. Our cooks are trained very thoroughly in food handling and safety. While it is required to wear gloves for certain tasks, gloves are not required at all times. We are very thorough in our procedures to prevent cross contamination. There are several hand-washing stations in our kitchen for this specific reason. I apologize if this prevents you from returning but I did want to mention that not wearing gloves is common practice among restaurants.
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4.1 star rating with 3,574 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is open now. It will close at 11:00 p.m.