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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Decided to dine here this evening with my two sons. Let me preface my review by saying we have been to the Glastonbury restaurant many times and have loved it there so we naturally assumed this one would be just as good. I am so disappointed that this place was as horrible as it was. When we first got there and went to the podium to be seated, there were four people behind the podium and I t took them about 3 to 4 minutes just to figure out where to sit us. I instantly had a bad feeling about this place. Once we were se... read more
Business response:
Hi Rosanna, I apologize that we did not deliver an enjoyable visit for you. Please rest assure that I will be speaking with our staff about your visit to make sure we are learning from this experience. We appreciate your feedback and will work to improve the issues you encountered.
I was super disappointed with my recent visit to Maggie's. My husband and I live in Massachusetts and make the drive to go to Maggie's when we go out because we loved their local appreciation and the food was always so good. This morning (a Monday) we called and asked if they did breakfast, and we were told yes. So we drove the 45 minutes plus to get there and was then told that they only do breakfast on Sundays. The waitress said "maybe they thought you said lunch." As her means of making it right. There were no remedial ac... read more
Business response:
Hi Angie, I do apologize for this miscommunication. While we do brunch on Sunday mornings, we do not have it on any other day. I am sorry that we let you down and I will speak with our staff about giving out accurate information or asking for clarification before answering a question. I do understand why this would be very frustrating after making such a long trip and I will address this with our team to make sure that it does not happen again.
So upsetting went out for my friends birthday. food was questioned for an allergy after it was made. Took forever to get food and then longer to repick and make a new meal after waiting 2 hours. Waiter was very awkward with any request and was very unhelpful with needs for the table. Should have went somewhere else to celebrate. Forgot meals, messed up orders, and very unwelcoming.
So I don't know what's going on in the kitchen, but there are a lot of issues tonight. I ordered a medium burger, it came out completely well done. My friend ordered a naughty nurse, and they came out with a completely different drink stating "it's the fancy name for it". Another friend ordered from the bar bites menu, and they ended up getting the full version. All this on top of a 45 minute wait for food. I rarely do reviews because I get it, things happen. But for this many things to go wrong on a night that doesn't seem ... read more
Business response:
Hi Kan, I apologize that your visit was riddled with so many issues. I completely understand why you would be upset after a visit like you described. I will be speaking with our staff about the issues you encountered so we can make sure that we are learning from our mistakes. If you would please send a direct message, I would like the opportunity to make up for your visit. I hope to hear from you soon.
Sooo disappointed Hamburg was dry as a bone when asked for medium. Ladies room smelled like urine and seat in the handicapped stall was only connected by one screw! Last time I'll go to this place
Business response:
Hi Linda, Thank you for letting us know about the restroom. We will get that fixed asap. I apologize that your burger was cooked incorrectly. Were you able to speak with a manager so we could have made you a new one? We would never purposely provide you with a meal that did not meet your specifications and it would have been our pleasure to fix this issue for you. If you would not mind sending me a direct message, I would like the opportunity to discuss this with you further.
DO NOT USE GRUB HUB OR ANY OTHER DELIVERY SERVICE WITH Maggie MCFLYS. Three times I ordered delivery from Grub hub with them. Three times they got it wrong. Her is the catch. The restaurant( Maggie) is supposed to make sure the grub hub driver gets what he is supposed to pick up. The driver really does not know whats in the bag unless they take everything out and counts it. Does not happen. It is the responsibility of the restaurant to GIVE the driver the correct order and the driver MUST deliver it in a reasonable time. ... read more
Business response:
Hi Robert, I apologize that you have not had good experiences with ordering from us through Grubhub. I do not think the situation that you described is acceptable. I was not made aware of this situation prior to this review and it is incorrect to assume that I do not care about my guests. I very much care about how my guests are treated but if I am not made aware, how could I address it? I am not sure who you spoke with that told you Grubhub does not send out another driver if something is forgotten or incorrect, but this h... read more
My Philly cheese steak was hamburger not shaved beef and had a piece of grizzle in it. The chili tasted like it came out of a can with a load of cheese on top. Disappointed with the quality of their food.
Business response:
Hi Robert, I apologize that the food quality was not up to par. I do hope that you were able to let our staff know that you were not satisfied with your sandwich so we could replace it for you. I never want our guests to leave feeling upset and I am very sorry this was the case. If you would be so willing as to give us another chance, please send us a private message so I can discuss this with you further.
What a disappointment! I am employee for a local medical facility and visit this location a few times a year with my coworkers for different events or meetings. Today was one of those days, we regroup and celebrated a meaningful milestone for a coworker. Unfortunately, our pleasant team celebration was disgraced by not only the poor service provided by the waitress but also by the manager, named Sarah. When a coworker requested to speak to a manager about a validated concerned, Sarah made no excuses for her waitress but defe... read more
Business response:
Hi Adleen, Thank you for telling me about your experience. I apologize that your visit was such a let down. I completely agree with you that this should have been handled in an entirely different manner. I am so sorry that we caused such disappointment. If you would please send me a direct message, I would like to speak with you about this further.
It's sad that I have to revoke my previous great review because today my experience may be one of the WORST in all of my yelp elite experiences. Lets first begin with the server. She was inattentive, unpleasant and not very apologetic for her lack of good service, especially when slamming down my co-workers salsa on the table after being asked nicely twice for it. It continued with slow service, late appetizers and meals, to a table of 10 in a section with only 3 other tables being served (not to mention there were multiple... read more
Business response:
Hi Samantha, I sincerely apologize that you and your party were treated this way. I understand why you would be frustrated after an experience like this and want you to know that I will be using your feedback to help the staff learn where they went wrong in this instance. I would like to speak with you further about this, if you would be so willing to send me a private message at your convenience.
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4.1 star rating with 3,574 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is closed now. It will open at 11:00 a.m.