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Maggie McFly's | Manchester
- Restaurants
- Manchester, CT
About this business
Location details
194 Buckland Hills Drive, Suite 1023, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My Philly cheese steak was hamburger not shaved beef and had a piece of grizzle in it. The chili tasted like it came out of a can with a load of cheese on top. Disappointed with the quality of their food.
Business response:
Hi Robert, I apologize that the food quality was not up to par. I do hope that you were able to let our staff know that you were not satisfied with your sandwich so we could replace it for you. I never want our guests to leave feeling upset and I am very sorry this was the case. If you would be so willing as to give us another chance, please send us a private message so I can discuss this with you further.
What a disappointment! I am employee for a local medical facility and visit this location a few times a year with my coworkers for different events or meetings. Today was one of those days, we regroup and celebrated a meaningful milestone for a coworker. Unfortunately, our pleasant team celebration was disgraced by not only the poor service provided by the waitress but also by the manager, named Sarah. When a coworker requested to speak to a manager about a validated concerned, Sarah made no excuses for her waitress but defe... read more
Business response:
Hi Adleen, Thank you for telling me about your experience. I apologize that your visit was such a let down. I completely agree with you that this should have been handled in an entirely different manner. I am so sorry that we caused such disappointment. If you would please send me a direct message, I would like to speak with you about this further.
It's sad that I have to revoke my previous great review because today my experience may be one of the WORST in all of my yelp elite experiences. Lets first begin with the server. She was inattentive, unpleasant and not very apologetic for her lack of good service, especially when slamming down my co-workers salsa on the table after being asked nicely twice for it. It continued with slow service, late appetizers and meals, to a table of 10 in a section with only 3 other tables being served (not to mention there were multiple... read more
Business response:
Hi Samantha, I sincerely apologize that you and your party were treated this way. I understand why you would be frustrated after an experience like this and want you to know that I will be using your feedback to help the staff learn where they went wrong in this instance. I would like to speak with you further about this, if you would be so willing to send me a private message at your convenience.
Normally I like this place quite a bit but this time I was very unhappy with the outcome of my food. I have come here countless times and it seems that the food has slowly become worse and worse. I ordered a burger medium/medium rare on a pretzel bun. When it came served it was on a regular toasted bun and the bun was soaked with grease and blood and fell apart when I picked it up. I called a waiter over and asked for the bun that was originally ordered and for the burger to be cooked more. I was there with another guest and... read more
Business response:
Hi Cattalina, I am sorry that we let you down on your most recent visit. I agree your burger does look undercooked for medium and I apologize that your concerns were not taken seriously. Please rest assure that I will be passing this through the proper channels to make sure the issues you encountered on rectified. I can only hope that maybe one day in the future, you might be willing to give us another chance to provide you with the service and quality that you have come to expect from us.
The food is ok and they have a huge menu. My issue is that I was seated outside the kitchen. The cooks and food preparers were NOT wearing gloves as they handled people's' food. I will not be returning
Business response:
Hi Karen, I appreciate your feedback. Our cooks are trained very thoroughly in food handling and safety. While it is required to wear gloves for certain tasks, gloves are not required at all times. We are very thorough in our procedures to prevent cross contamination. There are several hand-washing stations in our kitchen for this specific reason. I apologize if this prevents you from returning but I did want to mention that not wearing gloves is common practice among restaurants.
Been here maybe 5-6 times in the past. Service at the bar was always decent and so were the apps. Ordered four different small plates today and was very disappointed with one. Ordered the panko fried avocado for $5 and what we were served was 4 tiny limp avocado strips with very little coating , not crispy at all. My wife and I had one each and realized how bad they were. Told the bartender we we were disappointed with them and she said "sorry". Someone else asked how everything was, we told him the same, and he said "that's... read more
Business response:
Hi Paul, Thank you for letting us know about your experience. We are very sorry to hear that your experience was not up to par and that your concerns were not taken seriously by the waitstaff. Please let us know if there is anything that we can do to salvage this relationship, as we would not want to let this experience ruin your opinion of us.
We came for brunch on a Sunday at 10. The place was empty, two other patrons present. We stood at the reception area for 15 minutes before finally a waitress coming on off the street to work came in and saw us and seated us. Then we waited another 10 minutes before a waiter came over. He was nice enough i suppose. We ordered pancakes and bacon, and a hotdog and rice kids meal. The food came almost 40 minutes later. Just pancakes- no bacon. A burned hotdog with no bun (we were told as it arrived there were no buns!!) No ric... read more
Business response:
Hello Leslie, Thank you for your feedback. I sincerely apologize that you and your family did not have the Maggie's experience that you have come to expect from us. I can assure you I will be addressing this directly with the management and staff to reiterate to them that this is not how guests are to be treated at our restaurant. If you would please private message me, I would like to address this with the staff that was responsible for taking care of you. I look forward to receiving your message.
Oh no no no no no. Just. No. I have dined at Maggie Mcfly's in Glastonbury before and had 2 very good to great experiences with both food and service. Unfortunately, on Saturday I had lunch out with the hubby in this Manchester location for his birthday and it left much to be desired. It was very sad actually. Where do I begin? Ok so I will start with the only good thing about this lunch which earned the one star. The red sangria was decent. That is all. The bad: the waitress never checked on us after we received our food b... read more
Business response:
Hi Bonnie, Thank you for your feedback. I am sorry to hear that your visit was not a pleasurable one. Were you able to speak with a manager about your disappointment during your visit? I never want our guests to leave feeling as if their concerns were not addressed.
I waited 18 mins for water and service. Food wasn't very good at all! Eggplant fries were cold and veggie pot stickers still chilly in the middle. It was my first time here and I would never come again! Waitress was rude and said she forgot I was here because I went to the bathroom for two minutes.
Business response:
Hi Ellie, Thank you for sharing your feedback. I sincerely apologize that your first experience with us was not up to par. I completely agree that it is unacceptable that you received poor service. If you would please private message me, I would like to make it up to you, if you would be willing to give us another chance.
Frequently asked questions about Maggie McFly's | Manchester
How is Maggie McFly's | Manchester rated?
Maggie McFly's | Manchester has a 4 star rating with 3,175 reviews.
When is Maggie McFly's | Manchester open?
Maggie McFly's | Manchester is closed now. It will open at 11:00 a.m.