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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Amber Wells my sales associate at Mall of Georgia Ford was great to work with. She was very personable, professional and very knowledgeable about the Ford products. I was not pressured in any way to purchase a vehicle. The tag and title work were processed very fast. I would recommend Amber and Mall of Georgia Ford to anyone looking for a vehicle.
Dear Sir: I was impressed with the service and the Dear Sir: I was impressed with the service and the personnel when I was at your service department today. My appointment was because my check engine light was on but I also got the “works” package today. In addition, I asked them to check my right front tire since my low tire pressure came on during the trip to the Ford Mall of Georgia. Upon arriving they called for Mark Wilson that I was there for my service. In a very short time Mark arrived and treated me like we were fri... read more
MOGF beat the best deal I got from other dealers by $1500. I shopped about 5 other Ford dealerships. Plus they were about to find my 2011 explorer which is hard since the car just came out. I would HIGHLY recommend doing business with them. This is the second car I have got from them. Both times they crushed the other dealerships deals! If you want more money in your pocket go to MOGF
Did not listen to me or check my plans Told them my service was valid and said it wasn't
Business response:
We strive to provide attentive communication and carefully review all coverage details presented during each visit. Our goal is to ensure every customer feels heard and that all information is accurately verified. We are committed to improving clarity and consistency in our process. For further assistance, please reach out to Chad Jacksonat cjackson01@vtaig.com.
So awful, terrible experience, nothing was fixed, and I feel completely taken advantage of. xxxxxx
Business response:
We aim to provide attentive and dependable service during every visit and take feedback like this seriously. Our team is dedicated to ensuring each customer receives clear communication and a thorough review of their concerns. We remain committed to improving and delivering a better experience moving forward. For further assistance, please reach out to Chad Jacksonat cjackson01@vtaig.com.
I asked for a repair on a punctured tire. They told me it could not be repaired and recommended I buy 2 or 4 new tires. I took it to Discount Tire where they repaired it in minutes at no charge. I have since driven over 3000 miles with no issues.
Business response:
We strive to provide recommendations that reflect safety considerations and long-term reliability for every vehicle we service. We understand that different providers may offer varying solutions depending on their assessment and approach. Our team remains committed to delivering guidance with our customers’ best interests in mind. For further discussion, please reach out to Chad Jacksonat cjackson01@vtaig.com.
Communication xxxx poor. No sense of urgency. Did damage to my Raptor. Did not repair it correctly. Truck was absolutely filthy when I got it back. It was the worst experience with any dealership that I've ever had. Also charge me for a valve cover replacement that did not fix the issue. Wasted money.
Business response:
We recognize feedback related to communication, vehicle condition, and repair outcomes during a service visit. Our team aims to follow established diagnostic and repair procedures while maintaining consistent standards for vehicle handling and cleanliness. We remain committed to reviewing concerns thoroughly and supporting a professional service experience. For further assistance, reach out to Chad Jacksonat cjackson01@vtaig.com.
I am still very disappointed that no one at Mall of Georgia Ford has returned my calls or emails. I have tried several times to no avail. All I was asking for was the Owners Manuel and Warranty Book. I would never have left the dealership without securing one or the promise I would receive the books. I assumed the books were in the glove box. I purchased Toyota's for years but thought this time I would support the American Auto worker and buy a Ford. I am very disappointed with the way this was handled. For that reason, I wo... read more
Business response:
We strive to maintain consistent communication and ensure all necessary materials are provided following a purchase, and it is concerning to hear that this was not your experience. Our team is committed to improving responsiveness and follow-through so customers feel fully supported after their visit. Feedback like this helps us evaluate where processes may need strengthening. Please reach out to Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can better understand your concerns.
Not satisfied with customer service Not enough feedback from service managers Lack of communication Charges
Business response:
We’re disappointed to hear that your experience did not meet expectations, particularly regarding communication and the level of support provided. Our team is committed to keeping customers informed and ensuring clarity throughout the service process. Feedback like yours helps us refine how we communicate and deliver a better overall experience. Please connect with Chad Jackson at cjackson01@vtaig.com so we can discuss your concerns in more detail.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 16,854 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.