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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Very unprofessional and rude, complete waste of time. Doesn’t care about customers and their time
Business response:
We sincerely apologize that your experience fell short of our professional standards. We value our customers' time and understand your frustration. To ensure a courteous and efficient experience, we'd like to connect you with Dragos Teodor, our Customer Service Manager, who can be reached at dteodor@mogf.com. Dragos is committed to resolving this issue and ensuring your satisfaction.
You lost my business and I won’t buy a Ford product ever because of your service manager
Business response:
We are sincerely sorry to hear that your experience with our service department led you to lose trust in both our service and Ford products. We understand that a negative interaction with a service manager can significantly impact your perception. To understand what went wrong and explore how we can regain your trust, we'd like to connect you with Sterling Oliver, our Fixed Ops Director. Sterling can be reached directly at Soliver@mogf.com. We take all customer service concerns seriously, and Sterling will work diligently to... read more
Was told a price, then tried up charging me for another price. No courtesy cars offered. And not given same electric panel that was replaced. So I lost navigation
Business response:
Thank you for taking the time to share your recent service experience at our dealership. We sincerely apologize for the following issues you encountered. We understand your frustration about being quoted one price and then charged another. This is unacceptable, and we apologize for the miscommunication. We apologize that a courtesy car was not offered to you during your service. We strive to provide loaner vehicles whenever possible to minimize inconvenience for our customers. We apologize that you were not informed about th... read more
My car was left overnight for service the next day. Stephanie was off work when I picked up our car, so I had no interaction with her regarding the service performed. I wasn't given a verbal explanation of the "Works" service performed, nor did I receive an inspection checklist for my service visit.
Business response:
Thank you for taking the time to leave a review about your recent service experience. We appreciate your feedback and apologize that you didn't receive a full explanation of the "Works" service performed on your car or an inspection checklist. We understand the importance of clear communication and providing a detailed breakdown of the service completed. It appears there was a lapse in communication during your car's pickup since Stephanie wasn't available. We would like to ensure you have a complete understanding of the ser... read more
My truck was at your facility for almost a week and I'm not sure if it was checked.
Business response:
Hi Mark, thank you for sharing your feedback. We apologize for any inconvenience this may have caused. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
The customer service is great. The first time I brought my vehicle here, they were great to me. The second time, they charged me $1400 to fix 2 problems that they ultimately did not fix. So I brought it back, and they wanted to charge me another $1000 to supposedly fix a “different part” than the one that was broken merely days before. I know that part was not broken either because I checked it. Ultimately, they ended up telling me they couldn’t fix my car, and I lost $400 on that. When I sold my car, I made pennies from it ... read more
Business response:
Hi there, we're sorry to hear about your experience. We strive to provide top-notch service and we apologize for falling short this time. Your feedback is valuable to us and we will work to improve our processes to prevent this from happening again. Thank you for bringing this to our attention.
Service Department damaged my truck and was hard to deal with to make things right. Won't be back.
Business response:
Hi there, we are truly sorry to hear about your experience with our Service Department. We value your feedback and take your concerns seriously. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com, directly so we can address this issue and work towards a resolution. Thank you for bringing this to our attention.
Absolutely TERRIBLE! !! I took my car in for a routine oil change, and they inspected my vehicle. They found it needed shocks so I allowed for the repair. They took over 4 hours to complete the server so I mentioned that in the survey they sent me. Marilyn Muir followed up with me and she agreed to give me a coupon for a free wash/detail for my car. I never received the coupon so i emailed to let her know. She replied back stating that since I didn't give them 5 star rating for their service, that she couldn't process the co... read more
Business response:
Hello Nate, thank you for sharing your experience with us. We apologize for the inconvenience you faced with the service and the coupon. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help. We appreciate your honesty and hope to make it right.
I asked her to change my air filter and cabin filter, and she did not do that
Business response:
Hi Kenneth, we are sorry to hear about your recent experience. We strive to provide top-notch service and will address this issue with our team immediately. Your feedback is valuable to us and we hope to have the opportunity to make it right for you in the future.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,533 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.