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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
They have been awful to work with. I have had no answers or work done on my vehicle for a week! Still waiting on it to be diagnosed, much less repaired. What a headache. I would give them a zero if I could.
Business response:
Hi KC, we're sorry to hear about your frustrating experience. We understand the importance of timely service and we apologize for the delay in diagnosing and repairing your vehicle. We appreciate your feedback and will work to improve our communication and efficiency in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I've done explained it all in the last review you guys sent me about my latest trip there.
Business response:
Hi there, thank you for sharing your feedback with us. We apologize for the experience you had during your recent visit. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
Did not check what I wanted checked. Told me I needed front-end alignment wearing tires on inside. I just bought tires day before. Then DID NOT LOOK. Will not be using them again.
Business response:
Hi Debra, thank you for sharing your feedback with us. We apologize for the negative experience you had. We strive to provide top-notch service and will address your concerns with our team. We appreciate your input and hope to regain your trust in the future.
I have been waiting for the service department to call me regarding a part they ordered for over a month. And they won't return my calls.
Business response:
Hi there, we're sorry to hear about your experience with our service department. We apologize for the delay in getting back to you and understand your frustration. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help. Thank you for bringing this to our attention.
Horrible customer service from the shop foreman speaking down to customers as if they are children and like to bring their cars to the shop for fun.
Business response:
Hi Steven, thank you for sharing your feedback. We apologize for any negative experience you had with our team. We take customer service seriously and will address this issue internally. Your input helps us improve, and we hope to have the chance to serve you better in the future.
They only cre to help when they can get more money out of you. Before that, you are treated like crap. In their eyes, you are problem.
Business response:
Hi there, We are so sorry about your experience. We strive to provide excellent service and experiences for all of our customers. Please reach out to dteodor@vtaig.com with your concerns. Thank you.
It took them the entire day for an oil change. When I picked up the following day they didn’t close the hood nor did they put the oil cap back on.
Business response:
Hi Nick, we apologize for the inconvenience you experienced during your recent visit. We strive for efficient service and attention to detail, so we're disappointed to hear about the oversight. We appreciate your feedback and will address this with our team to ensure it doesn't happen again.
When I went to get my car, they had removed all the lower parts that protect the car from a 2021 Explorer and they gave them to me to put them on, they did not fix the recalls and they left me without a car for 1 month
Worst service I have ever dealt with ever bad service i was in a car wreck had to get my car fixed the insurance towed it there to be fixed car was there for weeks nobody ever called me back and when they finally did unfortunately I couldn't answer the phone due to death in my family had to go out of town for 3 days come back to find out my car was towed to salvage lot said i abandoned my car which the car was there long on there behalf because there service agent quit working there i was not notified on that either i kept c... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,533 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.