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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
My 2018 Ford Transit Connect has been a disappointment. It has had a gear shifter recall, a complete transmission failure that had to be replaced at 30K miles and dealership had the vehicle for one month, and a HCU, Hydraulic Control Unit failure that just cost me $4K with repair and rental car because dealership did not have a loaner car. Its is this most recent issue where I felt the dealership truly failed to help. Yes they repaired the HCU. But no one there seemed to care that this failure occurred on a highway while I w... read more
Business response:
Hi Rob, Thank you for reaching out. We are sorry to hear of these difficulties and apologize for any inconvenience. Please reach out to dteodor@mogf.com so we can assist you further. Thank you.
Had my tires installed on my rims. Picked up after they installed everything. Installed on my vehicle to find they put 15 lbs of air. How do you balance tires with that low pressure. I air tires up and drove back to have the tires rebalanced. No discount for my troubles. Thanks
Business response:
Hi Dmcalan, we apologize for the inconvenience you experienced with the tire installation. We appreciate your feedback and will ensure better attention to detail in the future. Thank you for bringing this to our attention.
Double check or get a second opinion before proceeding with repairs, their up sales almost if not a scam
Business response:
We appreciate your feedback and apologize for any concerns you may have had. We strive to provide honest recommendations and will definitely review our processes to ensure transparency. If you have any specific issues, please contact Drago Teodor at dteodor@mogf.com.
Extremely pleasant when you first drop off your vehicle, then it becomes a money grab. Last time I was in there, I was told that my rear brakes need to be redone and needed new rotors. because I have a work vehicle, I left my personal vehicle parked instead of doing the brakes right away. One year later, I go to the dealership to have the brakes done and they told me they are fine. I also brought it in for the concern of coolant, boiling out of my coolant reservoir. I was told that the mechanic could not get it to boil out. ... read more
Business response:
Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced. We value your feedback and will address your concerns with our team to ensure we provide the best service possible. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
I felt like I was bait and switched. The service advisor gave me a ballpark figure of $200 to $600. My final bill was $3,097. It seemed I was paying because your techs didn't know how to disassemble my car without breaking xxxx.
Business response:
Hi Chris, We are sorry to hear we did not perform to expectations. We strive to ensure transparent prices and business practices. Please reach out to dteodor@mogf.com so we can investigate further.
I had an issue with my car and turned out it involved a recalled part. When I brought my car in the salesman said I wasn't in the system and I felt dismissed by him and went back n forth with him as my car had been there many times in the past well as another one of my cars PRIOR to the renovation. I dropped my car off on a sat morning and also mentioned another issue I had. The salesman said we couldn't address the other issue today. I said that I was not in a rush and I could wait to get my car Mon afternoon. I got a call ... read more
My car was in service for over 2 1/2 months total. After supposedly replacing transmission the problem was considerably worse. However they refused to admit that jerking and hesitation were not a normal transmission activity. The transmission expert was very condescending to me. So disgusted with the service we got rid of the vehicle and bought one with a smooth transmission. Ford returned our vehicle with almost 300 extra miles, filthy and no gas. Couldn’t be more displeased.
Business response:
Hi Pam, I'm sorry to hear about your experience with our service. We strive to provide excellent customer service and we apologize for any inconvenience caused. We appreciate your feedback and we will use it to improve our services in the future. Thank you for bringing this to our attention. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Jerked us around by saying we had warranty coverage when we didn't. Kept out car for 3 weeks and would not give us a rental or loaner.
Business response:
Hi Alan, thank you for sharing your feedback. We apologize for any miscommunication regarding warranty coverage and the inconvenience caused with the length of time for your car's repair. We appreciate your patience and will take your feedback into consideration to improve our services.
Poor customer service, No follow up,No communication. First Stephanie was never available . She never returned a call until this past Monday November 27th. The truck was dropped off Friday November 17. Both myself and my husband was calling and o the run arounds . I also left a message on the service managers voicemail on Monday, November 27 and to this day I have not received a returned call. Finally after driving up to the dealership Friday November 24th to get a status since service rep Stephanie did not communicate. We l... read more
Business response:
Hi Albert, thank you for taking the time to share your experience. We apologize for the lack of communication and customer service you encountered. We appreciate your feedback and will use it to improve our team's performance. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,533 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open tomorrow at 9:00 a.m.