This profile has been claimed by the business owner or representative.
Marcella's Appliance Center
- Appliances & Repair
- Schenectady, NY
About this business
Location details
560 Broadway, Schenectady, NY, 12305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
RecommendedPurchased a range from the gents down at Marcella's. I worked with both Johnny and James in the process who couldn't have provided better service. You get the sense you are doing business with real people rather than employees. The delivery was prompt, the pricing was competitive and they made it easy from start to finish.
Recommended
RecommendedAmazing service. Best prices. I've always bought from Marcella's and have met John the owner in passing. Today in his store while we were buying a refrigerator he stopped to chat and invited Rich and I to get spumoni and lemon ices at Civitello's Bakery. Besides lemon ice, Mr. Marcella shared information about the history of his company and lots of interesting things about buildings in Schenectady. Great afternoon.... wonderful local business!
RecommendedI was lead to believe that I bought the stove in the an induction oven, but in fact recieved a non-induction and lesser model! Classic bait and switch, then played it off like I'm crazy even though I went and bought new pots and pans for the induction range, even asked if my cast iron pans would work. Now they want me to pay more!! Very sleezy!
Business response:
Antone, Thank you so much for taking our call and giving us a chance to turn this into a positive experience. I am glad we can get past this misunderstanding and get you taken care of ASAP. We hope we can turn this into a 5 star review for you with our stellar service moving forward!
High End Appliances - Low End Customer Service Summary: try and look elsewhere if you can. We ordered all new appliances from the Schenectady, NY store for our kitchen renovation and the ordering process was very smooth. However once they got our final payment and were arranging delivery things started to take a turn. The delivery team was rude, confrontational, and was blaming us for not letting them know our stove was going to be hooked up to propane (which was going to be more work for them) and attempted to charge us... read more
Business response:
Brian, I sincerely apologize for the challenges you faced during your appliance order and delivery process. It's disappointing to hear about the lack of communication and the unprofessional behavior of our delivery team. Your experience does not reflect our standards, and I appreciate you bringing this to our attention. If you need further assistance or wish to discuss this matter, please feel free to reach out via text or call.
Stay Away!!! Awful experience, warranty service is a joke. After months of getting the run around and multiple phone call between the store the warranty company and the manufacturer. We finally thought our two year old refrigerator was going to be repaired . After the “technician” installed our new door, the problem still isn’t fixed, nor was it when he left our home. The new door is non functioning, way out of alignment and when questioned why the “new” door was rubbing and shutting hard, the “professional” installer recom... read more
Business response:
Good afternoon Mr. Pooler, sorry to hear of these issues. Our service manager has called and left a voice message for you to call and discuss your situation.
We built a new home during 2020-2021, and we were assigned to work with a Marcella’s salesman, Tim, by our builder. Right out the gate, Tim’s approach was condescending and arrogant, and in particular this seemed to be an issue he has with women. While we were at an initial appointment with him, Tim told me that the pricing was on the website when I asked for pricing on 2 appliances. We requested to work with another salesman, but were told that he was the salesman for our particular builder. In the end, Tim got a free sale ... read more
Business response:
Hi Sarah, we apologize for your experience and any inconvenience as a result. Customer service and being respectful is very important to us and I have shared your experience with management and we appreciate the loyalty you and your family has shown to Marcella's.
What terrible service we’ve had. Spent multiple thousands of dollars and purchased ALL our new house appliances here when we built. TERRIBLE choice. They do not back their products and will apparently sell garbage with a shiny sticker on it. Update: Marcellas has since been out twice to fix this issue. It is currently in working order and we’re hoping it can remain that way 🤞🏻🤞🏻
Business response:
Hi Michele, we're sorry to hear you've had service issues. I'm looking into your purchase and service history. Did you speak with a service rep or manager here at Marcella's before posting this comment? We'd certainly like to get more details so we may try to assist you.
I tried to buy a gas range from Marcella’s. They’re local, they aren’t big box, their prices are okay. And the delivery guys came when they said they would. So far, so good. The delivery driver came in and looked at the path I had cleared to get the 30” range from the front door into the kitchen ... and yes, there is enough room to bring in the range. The doors are tight, but 30” ranges have come into that kitchen before. Then the driver said to me, “They gave us an electric range; we have to go back to the store and get th... read more
Business response:
Sorry to hear of your experience. I was informed a full refund was issued as of yesterday to you. It can take a few days to show in your bank so you can check in with them. But it has been issued. What we were told by the driver was that the area was unsafe and unsanitary for delivery/install. Again we apologize for the experience and the full refund has been issued.
Frequently asked questions about Marcella's Appliance Center
How is Marcella's Appliance Center rated?
Marcella's Appliance Center has a 4.5 star rating with 587 reviews.
When is Marcella's Appliance Center open?
Marcella's Appliance Center is closed now. It will open tomorrow at 9:00 a.m.