This profile has been claimed by the business owner or representative.
Marcella's Appliance Center
- Appliances & Repair
- Schenectady, NY
About this business
Location details
560 Broadway, Schenectady, NY, 12305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
I spoke with someone today in the service department and the sales department and I was very disappointed in both. I wanted to support a local business but they are too high pressure for me. I really thought they would be much more helpful and far less pressuring.
Business response:
Hi Connie, sorry to hear about your experience. Our approach to sales and customer service is the opposite of high pressure, and we have never heard Marcella's referred to as high pressure before. If you could send me your contact info via direct message I can have management call you to discuss we would be happy to help you. Or if you prefer to call in let me know and I can give you a name of a manager to ask for.
Walked in the CP location this morning and absolutely no greeting or even eye contact, we walked out and went to another store. Poor customer service especially for a family run business.
Business response:
We apologize for the experience. That should not happen. I informed the store manager who said it was a very busy afternoon between customers on phone and in store, but they should attend to customers in store asap so there is not a long wait. Once again we apologize for the experience.
The salesman in Clifton Park was great, but I felt bad about having to call him repeatedly to manage the installation of my rather basic replacement range hood. It took SIX separate rescheduled appointments/visits (sometimes I got a call; sometimes I didn't, once I got a call but they arrived an hour early and I wasn't home, once the team arrived without the hood) before my purchase was finally installed. During the installation the technician lit a burner under a protective blanket causing it to smolder, leaving ash and a ... read more
Business response:
Hi Marianne, we apologize for the inconveniences and frustration in getting this completed for you. Customer satisfaction and experience is our priority and this is unacceptable. Our records indicate that you were reimbursed for the visit however we realize there is lots more to consider here. Let me know if you wish to discuss this further with a manager and we can arrange that. In regards to the follow up visit, please contact our service department if you have not already and let me know when that is scheduled so I can re... read more
Too many lies during closing and no customer service help after closing
Business response:
Hello Mr. Borgen, we'd like to discuss this further with you and get more details in regards to your review. We show a purchase back in March and delivery as scheduled but are not seeing any issues have come about afterwards in regards to the appliances. Feel free to call our sales manager, James Raguette, to discuss in more detail. Thank you.
Purchased a $2,309 Whirlpool refrigerator on 12/5/16 at Marcella’s from Tina in the Clifton Park store who we’ve dealt since we purchased our first house in 1991 and she used to work at another appliance store and we her followed when she went to Marcella’s. The $2,309 refrigerator died on us yesterday. Marcellas’s would NOT do anything to help us in their Clifton Park or Schenectady stores. REALLY...... two years and you won’t do anything. NEVER going back and the only recommendation will be a negative one with them not s... read more
I just had one of the most ridiculous experiences ever. I called down with the model number spoke with a gentleman by the name of Tim who assured me he could get it on a truck and I could have it tomorrow, which would help for "Thanksgiving"the minute I asked him about a veteran's discount he proceeded to tell me that they don't offer that and that they give the best price anywhere. I asked again about the veteran's discount and then he was started to become rude with me and told me well I guess we can't make this deal happe... read more
Business response:
We are sorry to hear of your experience. It is our policy to have the lowest price possible and lowest price allowed so that is why Veterans discount is not honored. In regards to delivery we assure our customers to do our very best to deliver as soon as possible but demand and availability can change quickly and back things up. Again we apologize for your experience and any inconvenience that resulted.
Been waiting 11 days for delivery. Was to be between 11:30 -2:30 with call first. Showed up a 4 with no call. Refrigerator had baseball size dent in door. Was asked "do you want to accept ". Now I need to wait 5 days for another delivery, maybe. If they couldn't get this on right?!? Call to sales rep unanswered. I gave 2 stars to allow room for a down grade if they don't provide a product on time and compensate me for my trouble. Drivers attitude was like he could careless & I was wasting his time. UPDATE: It was to be deliv... read more
Business response:
The original refrigerator order was a special order white refrigerator, not a readily available piece, was delivered 1 day after receiving it. We also do 40+ deliveries a day so we are sorry we fell outside of your expectations and ran behind.
Not sure why it won’t let me give a star rating - I would rate Zero We built a house, builder used Marcella’s as their dealer. We purchased 3 appliances from them - over stove microwave with fan, Range ( propane) and dishwasher. Marcella’s installed all the appliances. They never turned the water to the dishwasher on when they installed it so when we ran the dishwasher with no water it overheated and nearly started a fire! They installed our stove with the wrong nozzle heads - they used the gas heads, it caused a leak that... read more
Business response:
Hi Rachel, we are very sorry to hear of your experience and the impact it had on you and your family. In researching your purchase we show this was in 2012 and we have taken steps and made procedural changes to prevent these situations from happening. Again we apologize for your experience.
I would NEVER step foot in Marcella's Appliance Center again. Purchased a kitchen appliance set last year with promised rebates. Almost a year later, still have not received any card, apparently lost and someone else used my card. The card company has very poor customer service and I have no idea how to get my promised rebate card now. Do not believe these promised rebates!! Also when I went into the store recently looking for replacement filters, the employees made me wait claiming they did not know how to use the comp... read more
Frequently asked questions about Marcella's Appliance Center
How is Marcella's Appliance Center rated?
Marcella's Appliance Center has a 4.5 star rating with 587 reviews.
When is Marcella's Appliance Center open?
Marcella's Appliance Center is closed now. It will open tomorrow at 9:00 a.m.