This profile has been claimed by the business owner or representative.
Massey Services Pest Control
- Pest Control
- Winter Park, FL
About this business
Location details
1710 Fairbanks Ave, Ste 120, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Massey Services is awful - I would never recommend them! I signed up for their lawn service. They never came out for the service, but are insisting I pay for it. I tried many times to contact them since March and a manager NEVER called me back. I have emails and call logs of my attempts and a manager has never contacted me, yet they are insisting that I pay for a service that never happened. How difficult should it be to have manager contact someone in an 8 month period?! Completely unprofessional. Do not trust them!!!
Business response:
Thank you for sharing your concerns, and we sincerely apologize for the frustration and lack of follow-up you’ve experienced. We understand how upsetting it is to feel ignored, especially when trying to address billing for services you believe were not performed. This is not the level of professionalism or service we aim to provide. Our Corporate Office will be reaching out to you directly to review your account and discuss your concerns. We are committed to resolving this matter promptly and restoring your trust in our ser... read more
I have been using Massey for over 6 years. I called today and asked to meet with a manager about my lawn. When he arrived all he wanted to do is argue about how all my neighbors are blaming Massey for there terrible looking lawns. I pointed out how nice my neighbors lawns were that didn’t use Massey. In just the past 2 months a few of my neighbors dropped there service. After the experience I had today I asked the manager to drop mine. Terrible service. I would appreciate if a DISTRICT MANAGER would call me.
We just moved to The Villages in Florida and sign up with Massey, they supposedly came out to fix my irrigation, not fixed! No one returns my calls! Probably will cancel!
Business response:
Thank you for your feedback, David. We're sorry to hear about your experience with our irrigation service and the lack of communication. Our Corporate Office will be reaching out to you shortly to address your concerns and ensure your issues are resolved. We appreciate the opportunity to make things right and improve your experience with Massey. Once again, our apologies. Thank you, Massey Services Customer Care
We have had Massey Scam services for 13 years to cover termite,pest, etc. we found out today that we had had some rodent damage in our garage which was protected we thought by Massey 6,000 worth. The damage is not covered. Do you know how much money we have spent,thousands of dollars probably over the last several years yet there’s no damage because it wasn’t damaged by one of their employees. Here’s the million dollar question does John Morgan hire messy services?
Business response:
Dear Mary Blumeyer, We are sorry to hear about the rodent damage in your garage and understand your frustration if it was not covered by our services. Upon reviewing your account, we found that rodent damage falls outside the scope of our coverage. Our services primarily focus on termite and pest prevention, and while we strive to offer comprehensive protection, certain types of damage may not be included. We apologize if this was not adequately communicated to you, and we appreciate your loyalty as a customer for the pa... read more
1.5 rating? It should be zero! Not only do they make their employees work for free by sending their techs to “requests” made by customers, but their entire pay scale for their techs is bogus. Techs only get a commission off of what they call the production value but meanwhile they are charging the customer more per month based on what the customers plan is. So it’s not really a commission, it’s a “what we choose is the value” and that’s what the tech gets paid on. Every 10th of the month the techs will get their “commission... read more
West palm beach office is terrible, Very disorganized, the technicians were okay but the office staff had them running around and not communicating the customers needs. I was promised one of my pest treatments would be credited, but they continued to bill me for it.I Couldn’t deal with the monthly issues, canceled my contract, stay away from Massey west palm beach.
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of your region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Massey Services Cus... read more
Massey has not taken care of my lawn problem. They lie to the customer and you can't get a straight answer. I have pics of my lawn I would love to send to the president of Massey. Let him determine if his company takes care of the customer.
Business response:
Mr. Sopczyk, We sincerely apologize for not meeting your expectations and our lack of communication. Your concerns have been forwarded to the Regional Manager and our corporate office. You will be contacted to discuss and resolve your concerns. Thank you.
We signed and prepaid a contract in October 2022. Weeds were our biggest concern. To date, there is no evidence that they are being controlled at all. We were accused of over spraying for weeds which was not true and it appears on every monthly statement. It would be nice to have some upper management come out and take a look at what is…NOT BEING DONE! And then let’s see some results to our request! When our problem is taken care off…shortly…I might possibly recommend! But until then… Reach out to 208-790-2674 Absolutely th... read more
Business response:
Ms. Christopherson, we regret this negative experience. Your satisfaction is our priority. Your concerns will be forwarded to the regional manager and our corporate office. You will be contacted for a resolution. Thank you
masseys services suck. I canceled my service. one they never came out. and you still want to get paid screw you
Business response:
Ms. Bedwell, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies. Thank you,
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.2 star rating with 466 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open tomorrow at 7:00 a.m.