This profile has been claimed by the business owner or representative.
Massey Services Pest Control
- Pest Control
- Winter Park, FL
About this business
Location details
1710 Fairbanks Ave, Ste 120, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Update ( from ⭐ to ⭐⭐⭐⭐⭐) When I wrote this review (below) 11 months ago I had no intentions on staying with Massey. What's transpired over this time completely changed my mind. I was contacted by Bryan Lawrence and he came to see what was going on. He corrected some mistakes and talked me through what he was going to do. I was grateful for the correction but still lacked trust that it would be good going forward. That's changed. So much so it's been one of the best customer service experiences I've had with a local ... read more
Massey at 1st was good but then new people started coming and ruined our lawn. They killed the grass, there is a bunch of different weeds all over and they do nothing. We have called multiple times and we always get “ manager will call you shortly” and they never do. Last time they came they said “ manager is scheduled to come and inspect and nothing yet.. Really irresponsable from their end . But they are fast to collect payment when they come. 😡 BAD BAD!!!!!
So I had Massey for a year doing my patio and I had to call them 4 times to come back a fix a poorly done job. The team, simply did not learned. Also, I cannot stand the fact that they always leave their truck running while performing a service increasing their already high carbon signature (carbon emissions), wasting gas resources, which will increase their operating costs.
Business response:
Mr Faria, We sincerely apologize for the unpleasant experience. Total Customer Satisfaction is our number one priority and we can see that was not shown to you. Upon reviewing your account it seems the Corporate Office was not aware of your concerns. We are bringing this to the attention of the Corporate Office. Someone will be contacting you with an immediate resolution. Once again, our apologies. We hope you stay safe and have a nice afternooon.
We had Massey for an entire year. i was never home when they came but i called a few times in the summer because the back yard wasnt green. i was home one day and come to find out they werent going in the back yard at all. they auto renewed and i didnt know they did this. i contacted them immediatly and now they want to place mechnic lean on our house for 59.99. the manager. is aware the year of service wasnt preformed to quality
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind emailing us your property address or account number to wecare@masseyservices.com so we may resolve this as quickly as possible. Once again, our apol... read more
I had Massey install a sprinkler system, sod my front yard, and have been provided lawn treatments continuously for the past two years. When installing the sprinkler system, they cut through the roots of the tree in my back yard. Needless to say, next storm, it fell. They did nothing to help. After two years my lawn looks like the pictures. Service people are nice, but what am I paying for?
Palm Beach Gardens Office Absolutely the worse! Don’t come when they say they are. Amazing the trucks are always breaking down and people are sick! Need to walk the property with them so they treat the weeds or your lawn will never get the proper attention. Shrubs were losing leaves and asked the tech to look at during a routine treatment. He did nothing. Two weeks later they look worse and called the office and was told someone would call to come out. No one called. Called the office again and scheduled for someone to come ... read more
Worse service ever!! They never fixed the problem only made it worse. When I talked to the service manager he told me it was nothing he can do about it. I also asked for my money back per their money back agreement online and he told there is no money to give back even after I payed them. I will not recommend this service to anyone stay clear!
We started the contract with Massey two months ago for pest prevention. Last week I called them because the increase of cockroaches at my house and the technician came last Thursday (07/09/2020). I was busy with my kids and he went by himself in all bathrooms to spray the product under the sink. In the same day we notice that my husband's Rolex disappeared at our house. He always left the watch on the bathroom. We called the company but they just said to call the police because they had nothing to do. The technician name is ... read more
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.2 star rating with 466 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open tomorrow at 7:00 a.m.