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Massey Services Pest Control
- Pest Control
- Winter Park, FL
About this business
Location details
1710 Fairbanks Ave, Ste 120, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I’ve been trying to reach a service manager for 6 weeks or so. All I wanted was to have the tech removed from my account as he scorched large portions of my lawn (he asked me part way though the service “what kind of grass do you have?”) Still not spoken to a service manager..I now want that tech removed from my account and someone to come fix the grass the tech burnt. I have 3 services with Massey now..they are all getting canceled if someone can’t fix this simple issue. I’ve been more than patient.
Business response:
Mr. Davidson, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
If I could give a zero, I would. The care they have given to my home and protection has been abysmal. In large print on their service reports it is noted to call ahead, give me a time of service, if pesticides are being used, time of spraying, to close and latch the gate when done. I have 2 dogs and none of this has been followed except for a phone call that they would be out in a few days. Once again, my gate has been not been closed and left my pets at harm. This is pure negligence and a lack of management caring what ... read more
Business response:
Hello Susan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice afterno... read more
I am massey customer since 1999 for pest control and termite; before few years I got their service for irrigation and lawn service I have issue with the lawn since more than 4 months and part of the sod has to be changed So far few mangers Larry, Mark and others visited and told me that we will change it in few weeks but nothing happened! Every time I called the person Kim will tell me the manager has to approve! Finally before 3 weeks or so the new General manager Shawn visited, apologized for all delay and inconvenience ... read more
Business response:
Good morning Dhimant, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Very disappointed with Massey. Pictures of our lawn today are attached. After a long period of time where they blamed us for the problems with our lawn (too much water, too little water, etc) we reached out to them multiple times about the state of our lawn. A manager finally came to visit us in August acknowledging the issues and advised they would plug part of the lawn and use Roundup (or similar) in the worst area to kill the weeds and then return to sod or plug that area. We were delighted! They did put in several plu... read more
They are horrible at lawn care. i called twice in two weeks about my shrubs being overgrown with weeds. They claimed someone came out three days ago and did, Edging”. If you look at my shrubs now, nothing was done
Business response:
Mr. Barnville, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens ag... read more
My appointment complex hired them and they are awful, I came home after work and my floors were nasty with the exterminator shoe prints everywhere, poodle of dirt, mind you I am a very clean person, 1 st time, second time nope!
Business response:
Ms Webber, We sincerely apologize for the for the unpleasant experience. We would like to bring this to the attention of the Corporate Office. Please private message us with your apartment complex name to ensure this is handled appropriately. Thank you, we look forward to hearing back from you.
Yard has never looked so horrible. Your people don’t mow entire yard, take care of weeds, or return phone calls. Have been threatened with fine for grass and weeds that you were supposed to be taking care of. Nothing but lies and false promises when you finally do get to talk to someone. The worst lawn service I could ever imagine.
why "no"? THEY ARE CERTAIN PEOPLE DONT USE TO KNOCK THE DOOR BEFORE .THEY TOOK THE KWY & ENTER TO THE APT.DREAMING THAT IS THEIR APART.THATS WE CALL"VIOLATION"HERE IN USA
To all my friends and clients, please do not hire MASSEY Services Lawn Care. They are just name, a trash company. They just grab your money and forget about the customer service. The worst service ever. I got the water bill for around $600 because the person fixing the Irrigation system did it wrong and we didn’t know there was an underground leak and of course the grass is not as it supposed to be. Please do not hire this people.
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.2 star rating with 466 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open tomorrow at 7:00 a.m.