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Massey Services Pest Control
- Pest Control
- Winter Park, FL
About this business
Location details
1710 Fairbanks Ave, Ste 120, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 8:00 p.m. | |
| Tue | 07:00 a.m. to 8:00 p.m. | |
| Wed | 07:00 a.m. to 8:00 p.m. | |
| Thu | 07:00 a.m. to 8:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Massey has not taken care of my lawn problem. They lie to the customer and you can't get a straight answer. I have pics of my lawn I would love to send to the president of Massey. Let him determine if his company takes care of the customer.
Business response:
Mr. Sopczyk, We sincerely apologize for not meeting your expectations and our lack of communication. Your concerns have been forwarded to the Regional Manager and our corporate office. You will be contacted to discuss and resolve your concerns. Thank you.
We signed and prepaid a contract in October 2022. Weeds were our biggest concern. To date, there is no evidence that they are being controlled at all. We were accused of over spraying for weeds which was not true and it appears on every monthly statement. It would be nice to have some upper management come out and take a look at what is…NOT BEING DONE! And then let’s see some results to our request! When our problem is taken care off…shortly…I might possibly recommend! But until then… Reach out to 208-790-2674 Absolutely th... read more
Business response:
Ms. Christopherson, we regret this negative experience. Your satisfaction is our priority. Your concerns will be forwarded to the regional manager and our corporate office. You will be contacted for a resolution. Thank you
masseys services suck. I canceled my service. one they never came out. and you still want to get paid screw you
Business response:
Ms. Bedwell, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies. Thank you,
I’ve been trying to reach a service manager for 6 weeks or so. All I wanted was to have the tech removed from my account as he scorched large portions of my lawn (he asked me part way though the service “what kind of grass do you have?”) Still not spoken to a service manager..I now want that tech removed from my account and someone to come fix the grass the tech burnt. I have 3 services with Massey now..they are all getting canceled if someone can’t fix this simple issue. I’ve been more than patient.
Business response:
Mr. Davidson, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
If I could give a zero, I would. The care they have given to my home and protection has been abysmal. In large print on their service reports it is noted to call ahead, give me a time of service, if pesticides are being used, time of spraying, to close and latch the gate when done. I have 2 dogs and none of this has been followed except for a phone call that they would be out in a few days. Once again, my gate has been not been closed and left my pets at harm. This is pure negligence and a lack of management caring what ... read more
Business response:
Hello Susan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice afterno... read more
I am massey customer since 1999 for pest control and termite; before few years I got their service for irrigation and lawn service I have issue with the lawn since more than 4 months and part of the sod has to be changed So far few mangers Larry, Mark and others visited and told me that we will change it in few weeks but nothing happened! Every time I called the person Kim will tell me the manager has to approve! Finally before 3 weeks or so the new General manager Shawn visited, apologized for all delay and inconvenience ... read more
Business response:
Good morning Dhimant, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Very disappointed with Massey. Pictures of our lawn today are attached. After a long period of time where they blamed us for the problems with our lawn (too much water, too little water, etc) we reached out to them multiple times about the state of our lawn. A manager finally came to visit us in August acknowledging the issues and advised they would plug part of the lawn and use Roundup (or similar) in the worst area to kill the weeds and then return to sod or plug that area. We were delighted! They did put in several plu... read more
They are horrible at lawn care. i called twice in two weeks about my shrubs being overgrown with weeds. They claimed someone came out three days ago and did, Edging”. If you look at my shrubs now, nothing was done
Business response:
Mr. Barnville, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens ag... read more
My appointment complex hired them and they are awful, I came home after work and my floors were nasty with the exterminator shoe prints everywhere, poodle of dirt, mind you I am a very clean person, 1 st time, second time nope!
Business response:
Ms Webber, We sincerely apologize for the for the unpleasant experience. We would like to bring this to the attention of the Corporate Office. Please private message us with your apartment complex name to ensure this is handled appropriately. Thank you, we look forward to hearing back from you.
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.2 star rating with 481 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open on Monday at 7:00 a.m.