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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Nobody bothered to call me to update me until I called a high up manager.
Business response:
We understand how important timely communication is, and we regret that you had to reach out for updates. Our team is committed to improving this aspect of our service. If you have any further concerns or need assistance, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
The A/C on our Acadia was not working consistently. They diagnosed the issue stating it was thermal expansion valve and charged us almost $700 to replace. We got the car back and the A/C was worse, now completely not working. They are now telling us they knew it was likely two issues, but did not inform us when the first repair was made, nor did they inform us at time of payment or pickup. Instead of refunding the faulty repair that made it worse they are now trying to charge us for a stuck blower door actuator. Now riddle m... read more
Business response:
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced with your A/C repair. It's important to us that our customers feel informed and supported throughout the service process. We understand your dissatisfaction and would like to address this matter directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to assist you further and ensure that your concerns are properly addressed. We appreciate your patience and look f... read more
My car was at dealer in July for oil change and then in August for check engine light (turbo charger replaced under warranty). The check engine light came on again Sept. 5, back to the dealer on 6th. Got car back Wednesday Sept 11 with a new battery (not warranty). So far that warning light has stayed off, car is still working, but I am not happy with the length of time to get diagnostics done either time, especially when the diagnosis was battery, and then another full day to replace the battery and drive test the engine. I... read more
Business response:
Thank you for sharing your experience. We're sorry to hear about the delays and inconvenience you've encountered with the diagnostics and service of your vehicle. We understand how frustrating this must be, especially when dealing with something as straightforward as a battery replacement. Your feedback is important to us, and we would like to address your concerns more thoroughly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to look into this matter further and work... read more
That when I brought my Yukon in for service an oil change and to have them look at my automatic step side I wasn't made aware of the fact that I would have to leave my vehicle for 48-72 hours to do the service work. I was also not informed that the price of an oil change had gone up in price and just to look at my automatic step side that there would be a charge of $90.dollars to diagnose the problem. I was not made aware of these prices when I called to set up the appointment. It was told to me when I arrived for my service... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about the lack of communication regarding the service timeline and pricing for your Yukon. It's important to us that our customers are fully informed, and we regret that we fell short in this instance. To address your concerns and improve our processes, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to assist you and ensure that your feedback is used to enhance our service. We appreciate your input and hope t... read more
A disaster from beginning to end! Left my car to have the rear passenger tire patched due to a nail. Picked up the car 3 hours later, paid for the patch repair. Afterward, I read the service slip that said no repairs completed because tech couldn't find leak. He looked at the wrong tire because the service tech entered the work order incorrectly. NOBODY thought to call me for THREE HOURS to clarify. I had them put my spare on so I could drive my car to Discount Tire. The GMC manager never apologized. They refused to refund t... read more
Business response:
We sincerely apologize for the experience you had with us. It's clear that we fell short in multiple areas, including communication, service accuracy, and overall customer care. We deeply regret the inconvenience and frustration this has caused. To address this issue and find a resolution, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. We want to make this right and ensure that we address your concerns thoroughly. Thank you for bringing this to our attention, and we hope to have the o... read more
Scheduled online. Although I was told, they had no clue when I showed up that I'd scheduled online or what I was seeking... and didn't ask. I wanted a full service (20k scheduled maint) based on manufacturers guidelines. All they did was change the oil and charge me $70 for a cabin air filter for a total of $195. No tire rotation or explanation of the x-point inspection or review of scheduled maintenance. When I inserted my CC to pay, the total was over $200. When I asked the "cashier" about the discrepancy, she said that th... read more
Business response:
We are sorry to hear about the issues you experienced with your service appointment. This is certainly not the level of service we aim to provide. To address your concerns directly and work towards a resolution, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He is committed to ensuring that your experience is improved and that your feedback is taken seriously. Thank you for bringing this to our attention.
Inconsiderate of other people's time. Be ready to wait ... waiting on response, diag, estimates, repair, reimbursement, you name it. They are in no hurry.
Business response:
Thank you for sharing your experience. We apologize for the delays and any inconvenience caused. We understand the importance of timely service and want to address your concerns directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will assist you in resolving these issues and ensuring a more efficient process moving forward. We appreciate your feedback and look forward to improving your experience.
Increased price in oil change by 56% from $79.95 to $125.00. Service Advisor stated there is new Service Director at McKinney GMC dealership. It appears with the new Service Director there comes a new direction and objective at McKinney GMC and that is to price gouge customers.
Business response:
Thank you for your feedback. We understand your concern regarding the increase in the price of your oil change and the impact it has had on your experience. Your satisfaction is important to us, and we want to address this issue directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to discuss your concerns further and provide clarity on the changes in pricing and service direction. We appreciate your patience and look forward to resolving this matter to your satisfa... read more
This was my second visit. Customer service is horrible. I had an appointment for an oil change. I pulled up and sat in the car for 5 minutes. No one came out to greet me. I had to get out and ask for help. They completed the oil change and did not top off my fluids. No windshield wiper fluids was in my tank. I don't recommend this location.
Business response:
Thank you for sharing your experience. We apologize for the lack of attention and incomplete service you received during your visit. This is not the level of service we strive to provide. Please contact our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com. He will address your concerns and ensure that your next visit meets your expectations. Your feedback is valuable to us, and we are committed to improving our service.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.