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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Went for a truck wash I arrived at 12:30 almost one and a half hours later nobody had come over to let me know that it was ready until I went to the service desk to ask them, said that it was ready but nobody told me where the truck was parked I spent about 15 minutes looking for it to see that the job was very poorly done it had water spots on the bumper grill and windows I will think twice about taking it for service again.
Business response:
Thank you for sharing your experience with us. We apologize for the lack of communication and the quality of the truck wash you received. It's unacceptable that you had to wait so long without an update and that the service did not meet your expectations. Your feedback is important, and we want to address these issues to improve our service. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. David will be able to assist you further and ensure that your concerns are resolved. Thank you for brin... read more
It took 2 1/2 hrs for a oil change even after I had made an appointment for 11:00
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the long wait during your recent oil change appointment. We understand that your time is valuable, and it's frustrating when service does not meet expectations, especially after scheduling an appointment. Delays can occur for various reasons, but that doesn't excuse the inconvenience you faced. We are committed to improving our processes to ensure more timely service for our customers in the future. Please reach out to David Kelley, our Genera... read more
They cant figure out what has been wrong with my yukon since I bought it 11 months ago and It keeps leaving me stranded out of state. I tried to make a deal on a differnet truck with them since they cant seem to fix it and they tried to rip me off
Business response:
Thank you for sharing your feedback regarding your Yukon and the challenges you've faced. It's disheartening to hear that your vehicle has had ongoing issues and has left you stranded out of state multiple times. Additionally, it's concerning that your attempt to trade in for a different truck was not handled to your satisfaction. Ensuring our customers' vehicles are reliable and that their concerns are addressed with fairness and integrity is of utmost importance. It's clear from your experience that we have not met these s... read more
Went looked a truck , agreed on numbers for trade a their vehicle,got buyers order went to my credit union an in process of me getting the wire transfer sent they sold vehicle. Will not shop there ever again.
Business response:
Thank you for taking the time to leave a review about your recent experience. We sincerely apologize for the immense frustration you experienced with the truck you were interested in.We understand how disappointing it must have been to agree on a price for your trade-in and receive a buyer's order, only to find out the truck was sold before you could finalize the purchase. At McKinney Buick GMC, we strive to provide clear communication and transparency throughout the sales process. We clearly fell short in your case, and for... read more
They were rude and did not seem like they wanted to help me. I will be getting my car serviced elsewhere for now on.
Business response:
We are terribly sorry to hear about your recent experience. It sounds like you were treated poorly by our staff, and for that, we sincerely apologize. At McKinney Buick GMC, we strive to provide exceptional customer service, and we clearly fell short in your case. We would appreciate the opportunity to learn more about what happened during your visit. Your feedback is important to us, and it helps us identify areas for improvement. At your earliest convenience, please reach out to David Kelley, our General Manager. His email... read more
Had to take my vehicle back two times after the original visit to get my problem resolved.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that it took three visits to resolve the issue with your vehicle. We understand how frustrating this must have been for you, and it's not the level of service we strive to provide. To ensure a comprehensive review of your situation and prevent similar occurrences in the future, we recommend contacting Dan Irwin, our Service Director, at Dirwin@nissanofmckinney.com. Dan is committed to customer satisfaction, and he will personally investigate why i... read more
4.5 hours for oil change, inspection, and coolant flush with an appointment. Service advisor was fantastic (Ramon Martinez)
The dealership charged $1800 for diagnostics for a rough running condition and couldn't find the cause. The had the vehicle for more than a month.
Business response:
Thank you for your feedback about your recent service experience. We sincerely apologize that we were unable to diagnose the cause of your vehicle's rough running condition after a month of service. We understand your frustration, and this is not the outcome we strive for. We take pride in our diagnostics capabilities, and failing to identify the issue is disappointing. To understand the situation better, we would like to review the specific details of your vehicle's service. At your earliest convenience, please reach out to... read more
Vehicle was not serviced.
Business response:
We sincerely apologize that your vehicle was not serviced during your recent visit. This is absolutely unacceptable, and we understand your frustration. To investigate this issue further and ensure it doesn't happen again, could you please tell us a little more about what happened? At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com. We value your business and want to ensure you have a positive experience. Thank you for your feedback, and we look forward to hearing from you soon.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.