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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very bad customer service. The guy was rude
One of your employees add some type of conditioner to my oil change with out telling me was a extra charge I have to pay $66 dollar witch the manager told me he will refund it well he didn't on top of that they didn't put the stiker on my Winshield with dates when my next change of oil have to be.
I recently purchased a vehicle from McKinney Buick GMC and, while there were bright spots in the experience. Ultimately disappointed with the dealership's practices and policies that, in my opinion, fall short of the level of integrity expected from such a reputable brand. Unfortunately, our overall experience was impacted by dealership policies that seem unfocused on customers, integrity, and transparency. A mandatory dealer package was added to the cost of the vehicle with no option to decline
What a joke! Took multiple trips to replicate the issue. Told me they did not want to try and diagnose/repair and I should start a buyback. Didn't document the problem we replicated together in the truck. Told GM customer care there was no issue.
This was the WORST experience I have ever had with dealer service. First they told me that they needed 3 days to diagnose the problem and would not give me a loaner vehicle. Then after 5 days, and no communication, I called to see what was happening. My service adviser was conveniently at lunch and the service manager was also nowhere to be found. They finally called and said that the parts needed to be ordered and would take 3-4 days to come in, "do you want to come and pick it up?" OF COURSE I do... you won't give me a loa... read more
Business response:
We appreciate your feedback and understand your frustration. If you would like to discuss this issue further, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. Thank you for sharing your thoughts with us.
Service tech did not know much about nothing. We will never go back there again!
Business response:
We appreciate your feedback and are truly sorry to hear about your experience. Our goal is to provide knowledgeable and efficient service, and it seems we fell short in this instance. Your concerns are important to us, and we would like the opportunity to address them further. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can assist you directly. Thank you for bringing this to our attention.
This is the worst run service department ever.
Business response:
Thank you for sharing your feedback with us. We take all customer concerns seriously and strive to provide the best service possible. We would like the opportunity to address your experience and work towards a resolution. Please reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com. We appreciate your input and look forward to hearing from you.
This was a return visit to diagnose an issue with my drivers seat which was not operational upon vehicle return to me. The service manager was not honest with me on status over the two days there and made disparaging comments about me not being a paying customer when in fact the reason I had the vehicle in the shop was a result to them breaking the seat to begin with.
They gave me a $400 brake estimate when there is nothing wrong with my brakes
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,014 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open tomorrow at 8:30 a.m.