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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealership did not have the part for repair. Did not offer to attempt to obtain the part.
Business response:
We understand how frustrating it can be when a necessary part isn't available for a repair, and we apologize for any inconvenience this may have caused. Our goal is always to provide efficient service, and we regret if there was a lack of communication regarding options to obtain the part. We would appreciate the opportunity to address this furtherplease reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com.
Took truck in for diagnostics and to fix a noise from inside the passenger door. Dealership was two days behind and offered no loaner car or shuttle. After three days I had to call constantly for an update. After 11 days without my truck I was told what the issues were and paid for them. Upon picking up my vehicle and driving it home, my daughter in the backseat was planting with car parts that were not reinstalled by the technician resulting in me taking the truck back to the dealership to get fixed again. An entire day was... read more
Business response:
We sincerely apologize for the frustrating experience you had. The delays, lack of communication, and incomplete work on your vehicle are unacceptable, and we deeply regret the inconvenience this caused you and your family. Your time is valuable, and we understand how frustrating it must have been to go without your truck for so long, only to have to return for additional repairs. We take your concerns seriously and would appreciate the opportunity to make this right. Please contact our General Manager, David Kelley, at Dkel... read more
It took 5 weeks to replace my 2022 Denali transmission under warranty, plus 4 missed promised completion dates and 5 non returned phone calls.
Business response:
We sincerely apologize for the frustration and inconvenience you experienced with the repair process for your Denali. We understand how important timely service is, and we deeply regret that we did not meet your expectations in terms of both communication and completion timelines. We would like to address your concerns directly and work toward a resolution. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your experience in more detail. Thank you for bringing this to our att... read more
Very poor communication getting a answer on your vehicle is impossible. Will not use this service department again am done, 3 bad experiences in a row one of the worst I have dealt with.
Business response:
We sincerely apologize for the frustration you've experienced with our service department. This is not the level of communication or service we strive to provide, and we regret that we've let you down. We would appreciate the opportunity to discuss your concerns and work toward a resolution. Please reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com, so we can address this matter directly. Your feedback is important to us, and we hope to have the chance to make things right.
Had to wait 1 and a half hours for oil change. They would not take a $20 coupon from General Motors saying you could not use 2 coupons. The coupon stated how the dealer would be reimbursed by GM, so McKinney Buick would not be out for the coupon. Poor customer service to lose a customer over $20. Started reading Yahoo reviews and the number of 1 star reviews was shocking for sales and service. Will not go back.
Business response:
We sincerely apologize for the frustration you experienced during your visit, and we understand your disappointment. We strive to provide excellent service and it's clear we did not meet your expectations in this instance. We'd like the opportunity to address your concerns directly. Please contact David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com so we can further discuss your experience and find a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Can't seem to fix basic trailer brake controller, or transparent camera issues. Ongoing for over a year. 2024, Denali, 3500, dually.
Business response:
We sincerely apologize for the ongoing challenges you've experienced with your trailer brake controller and camera. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to deal with these issues for such an extended time. Our General Manager, David Kelley, would like to assist you personally to resolve this matter. Please reach out to him directly at Dkelley@mckinneybuickgmc.com. Thank you for your patience and for giving us the opportunity to address your concerns.
zero stars. This dealership once had outstanding service, and I purchased two vehicles from them. Now I won't go back, and I recommend no one use them. The service department is only interested in padding the bill, not resolving the issues which you came in for. Attempted to get the GM to respond and that was pointless. No one has followed up on my concerns, or offered an apology.
Business response:
We sincerely apologize for the significant breakdown in service that has led to your experience. Your feedback highlights serious concerns about our service quality and customer communication that we take very seriously. To directly address these issues, we encourage you to contact David Kelley, our General Manager, at DKelley@mckinneybuickgmc.com. Mr. Kelley can personally review the details of your service experience and work to resolve the outstanding concerns. We appreciate you taking the time to share such detailed feed... read more
I would rate the "service manager" with a negative rating. She was rude, didn't keep me informed of progress of the repair, or if the part was ordered, totally ghosted me for days when I called to see how it was going. When she did communicated it was always an upsell, and what came across as a threat to not do the work if I didn't agree to pay and extra amount for work covered by a manufactures warranty. I had provided the warranty information and my approved claim, the morning after I was informed of the issue. When she fo... read more
Business response:
We sincerely apologize for the deeply unsatisfactory service experience you've described. Your detailed account of unprofessional behavior, poor communication, and more is completely unacceptable. To fully investigate and address these serious concerns, we recommend contacting David Kelley, General Manager, directly at Dkelley@mckinneybuickgmc.com. Mr. Kelley can conduct a comprehensive review of the service manager's conduct, the warranty claim process, and the overall customer service failures you experienced. Your long-st... read more
The only reason I continue to come here is because of Rob Barth. He makes sure I get taken care of, if I left it up to the rest of these guys in the service department I would never return. This last time I called and explained my SUV concerns the girl on the phone sent me to the parts dept to get the parts priced on something I didn't even know what was wrong with my SUV yet. Does this even make sense?!? The parts dept guy was just as confused as me. He said I can't price you on parts I don't know to order yet. Then I got t... read more
Business response:
Thank you for your detailed feedback. We sincerely apologize for your recent experience and the frustrations you faced with our service department. It's clear that we did not meet the high standards we aim for, and we appreciate you bringing these issues to our attention. We're glad to hear that Rob has consistently provided you with great service, and we want to ensure that you have a positive experience moving forward. I encourage you to reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com. He is... read more
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,013 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 8:00 p.m.