This profile has been claimed by the business owner or representative.
McWilliams Heating, Cooling and Plumbing
- Burke, TX
About this business
Location details
7642 US-59, Burke, TX, 75941, United States
Get directions
Always prompt response and service. The tech (Jessie) took the time to explain in layman’s term that I could understand what the problem was, and then go through the options to fix it.
Business response:
Thank for giving us a wonderful review. We appreciate you! Merry Christmas!
Excellent service. Quick response and the tech (Jessie) explained what was wrong in a way lay people could understand .
I was initially impressed with the quick response and the detailed intro text about the technician and services. However, when they arrived, the truck wasn’t even stocked with a simple 1/8 gas fitting mount—which is all I needed. On top of the $85 service fee, I was quoted $500 for the fitting and labor. I also asked about replacing a gas pipe for my outdoor kitchen, and the quote was $3,800. Absolutely not. Extremely disappointed and will be taking my business elsewhere.… Overpriced!
Business response:
Please excuse any inconvenience. We appreciate your feedback and will take your concerns into consideration. We understand your disappointment regarding the truck not being stocked with the 1/8 gas fitting mount that you needed, and we recognize how frustrating this must have been after our initial detailed communication about our services. Your feedback about the pricing for both the fitting and labor, as well as the gas pipe replacement for your outdoor kitchen, is valuable to us. We take all customer concerns seriously an... read more
Prompt, friendly, and professional
Business response:
Thank you for your wonderful feedback. We are glad to hear that you found our service prompt, friendly, and professional.
Friendly, professional, and nice.
Business response:
We're overjoyed to hear that you found our team friendly, professional, and nice. Thank you for sharing your experience with McWilliams Heating, Cooling and Plumbing.
Brandon Brasher’s customer service is outstanding, went above and beyond for us, very friendly and fast. 5 star rating
Business response:
We are absolutely thrilled to hear Brandon provided outstanding customer service and went above and beyond. Thank you!
Brandon was a great guy. Friendly and very helpful
Business response:
We're thrilled to hear that Brandon was a great help to you. Thank you for sharing your experience with us.
Service was good and the technician was polite and professional.
Business response:
Thank you for sharing your feedback about our service and technician's professionalism.
The service and technician was great.
Business response:
We are grateful for your kind words about our service and technician. Thank you for choosing McWilliams Heating, Cooling and Plumbing.
Frequently asked questions about McWilliams Heating, Cooling and Plumbing
How is McWilliams Heating, Cooling and Plumbing rated?
McWilliams Heating, Cooling and Plumbing has a 4.8 star rating with 1,743 reviews.
When is McWilliams Heating, Cooling and Plumbing open?
McWilliams Heating, Cooling and Plumbing is open now. It is open 24/7.