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7000 Arundel Mills Cir, Hanover, MD, 21076, United States
Get directionsWe have been to most all Medieval shows in other cities. This was the worst. Our server made sure everyone knew he worked for tips, but he was never around. Our VIP 2nd row was the last to get everything compared to the other rows. The place was not even full! And what happened to the apple pasty that the others serve? We received plain pound cake that we could have picked up from Food Lion. The food was not good at all. We have never had a problem with Flordia or Myrtle Beach.
Business response:
Hello my lady! We are very sorry to hear that your experience was not what you expected! We would like to hear more about your visit so we can assist you properly. Pleae email Maryland@medievaltimes.com with your concerns and we will contact you as soon as possible!
Terrible customer service, I was told the person in charge would call me about my inquiry and I never received a call. Food was uncooked, which resulted in giving my child an upset stomach. I was also given a fake email address because my email bounce back every time I try to send it. NO Contact us option on their web too.
Awful everything food, service, .. can’t believe this place is still open..
Business response:
Hello M'lady! We're sorry to hear that your experience wasn't quite what you expected. We would love to hear more details about your visit. Please email maryland@medievaltimes.com so that we can assist you as soon as possible!
We arrived as a large group of students and chaperones and were NOT told at the entrance that we needed to group together in order to sit together as a family. When we entered I was seated with one of my twins while my other twin who has food allergies was seated 10+seats away from me. My husband was also seated 12+ seats away from us. When I asked for us to be seated together, the server staff refused to allow us to switch seats even though there was a seat right next to me available. The staff were apathetic and rude, an... read more
Business response:
Hello Joana, we are extremely sorry to hear that your experience was not what you anticipated and we would like to hear more about your visit! If you could email Maryland@medievaltimes.com, this will ensure that we will be able to help you as soon as possible!
These “horsemen” need to go to Dallas to learn how to work with their horses. The excessive use of the whip and jerking on the horses’ mouths with the in-hand work is inexcusable. FIND NEW HORSE TRAINERS FOR YOUR BALTIMORE LOCATION! Ruined the show for me. I’m always delighted to go to the Dallas castle EVERY year and watch the show. This is incredibly disappointing to watch.
Business response:
Hello m'lady! Your feedback is very important to us. In order to get your comments into the right hands, please e-mail Maryland@medievaltimes.com to voice your concerns further!
I have been to two other Castles and the quality of customer service at this location is terrible. Our show was supposed to start at 6:00 and it was almost 6:15 before they even opened the doors for people to be seated. Once seated, our server was not very hospitable and was quite inattentive. He seemed to be in such a hurry to leave for the night that we were not offered coffee at the conclusion of our meal (included in dinner fare), he cleared our table including drinks BEFORE the show was over, and when he went hastening ... read more
Business response:
Hello m'lady! We are so sorry to hear that you did not have a positive experience! We have received your email and will be in contact with you as soon as possible!
The show and food were ok unimpressed cost way too much for what you get you need to go to Pirates Voyage dinner and show in Myrtle Beach South Carolina
Business response:
Hello. If you would like to talk in detail about your visit, feel free to email us at maryland@medievaltimes.com.
Medieval Times Dinner & Tournament has a 4.6 star rating with 9,064 reviews.
Medieval Times Dinner & Tournament is open now. It is open 24/7.