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Medina Auto Mall
- Automotive
- Medina, OH
About this business
Location details
3205 Medina Rd, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
TRASH. WILL WASTE YOUR TIME. WASTED MY WHOLE DAY TEXTING KNOWING THE TRUCK WAS SOLD AFTER I OFFERED A DEPOSIT TO ALEX. PRIOR TO IT GETTING A DEPOSIT WITH ANOTHER BUYER. IF YOURE OUT OF TOWN OR NOT THERE, AVOID!!! BUYER BEWARE. THEY GAVE ME THE RUN AROUND FOR 8 hours.
Business response:
Hi, Jay. We are sorry to hear that we did not meet your expectation. We have very high expectations at Medina Auto Mall and would love the opportunity to improve. Please get in touch with us at (330) 859-4662 or email help@medinaautomall.net
Scott and GM Alex are crooks!!!!! Bait and Switch, terrible after the sale customer service.
Business response:
Hi, Ray. At Medina Auto Mall, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (330) 859-4662 or email help@medinaautomall.net
Today(3/11/25) My Bf had an appointment with a salesman named Joseph. He was very rude and try to mask as he was just being blunt. We have the money just didn’t know where to cash the check he has since no account the bank wouldn’t cash it. He came slick like we wasted his time til I spoke up. He then saw his error an went to try to seek help. It was already a wrap. It was a nice truck and he lost a good sale for being a true jerk!
Business response:
Thank you for providing your feedback and letting us know about this issue, Eboni. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 866-797-3593 and we'd be happy to help you out. Medina Auto Mall
Drove 2.5 hours to buy a truck after I had called and spoke with the sales team about this specific truck. I get there drive the truck like it sit down to pay them and find out that the truck is $4000 over the online price. They "didn't know" that the added equipment was not in the online price. I went ahead and purchase the truck anyways, only to find out two days later that the fuel line was installed so incorrectly that it took 35 minutes to fill up my tank every time due to 90° bends. The salesman Scott Anderson would no... read more
Business response:
Thank you for sharing your thoughts, Wilson. We would love to hear how we could earn 5 stars from you. If there is anything we can do to improve your experience, please feel free to give us a call at (330) 859-4662 or email help@medinaautomall.net
Just purchased a brand new GMC utility bed truck not even a week ago. The fuel line is bent and they have given my husband the run around. Scott told my husband this morning "there is nothing he can do for him". HORRIBLE customer service. Took them no time at all to take our money but its been 3 days we've been trying to get a solution. BUYER BEWARE.
Business response:
We appreciate your feedback, Christy. If you would like to discuss your experience further, do not hesitate to reach out to us at (330) 859-4662 or email help@medinaautomall.net. We would love the opportunity to resolve any issues.
Recently moved here. Own multiple ram and Chrysler products. Always great experience at firelands jeep in Sandusky. From the beginning Scott in service gave me run around to bring vehicle under warranty and tried to schedule me outside warranty window. Eventually told me bring it in and drop off. Wife brings in and suddenly Scott forgot the conversation and no record of my call. Eventually accepts the vehicle ironically only after seeing open recall issue. My original issue was electric engine stopped working completely. Wor... read more
Business response:
Hi, Sean. We are sorry to hear that we did not meet your expectation. We have very high expectations at Medina Auto Mall and would love the opportunity to improve. Please get in touch with us at (330) 859-4662 or email help@medinaautomall.net
Salesmen are A-Holes, Manager is a moron. Bait & Switch all day.
Business response:
Hi, Jordan. At Medina Auto Mall, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (330) 859-4662 or email help@medinaautomall.net
they won't answer any questions they just want to tell you to come on in and talk to them in person. they are very pushy on a Facebook post how are they going to be in person? also they delete comments that don't fit their narrative cuz they don't want to make them look bad. not as great as they think they are.
Business response:
Hi, Dennis. We are sorry to hear that we did not meet your expectation. We have very high expectations at Medina Auto Mall and would love the opportunity to improve. Please get in touch with us at (330) 859-4662 or email help@medinaautomall.net
https://www.tiktok.com/t/ZP8LcPx3U/ Seems like all around terrible service from the salesman to the managers
Frequently asked questions about Medina Auto Mall
How is Medina Auto Mall rated?
Medina Auto Mall has a 4.4 star rating with 5,396 reviews.
When is Medina Auto Mall open?
Medina Auto Mall is closed now. It will open at 9:00 a.m.