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Medina Auto Mall
- Automotive
- Medina, OH
About this business
Location details
3205 Medina Rd, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My family purchased gap coverage and unfortunately totaled the vehicle. In order to proceed w gap, this facility must cancel and send proof that the extended warranty has been cancelled. We’ve sent them all the information they need and seemingly can’t get folks to respond. Each day makes matters worse to the point we are running out of time to complete the process. I’ve been communicating daily and get ZERO response. This is pitiful and completely unacceptable customer service. I’ve been told everyone was busy at the end o... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Shelly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 866-797-3593 and we'd be happy to help you out. Cheers, Medina Auto Mall
When you pay 12 grand for a used vehicle and wait for more than a week for delivery because they are supposed to be doing a complete mechanical inspection and replacing any bad parts, and then you get a vehicle with broken exhaust pipes that are tied up with an old phone charger cord, something is definitely lacking in their inspection process 🙄
The worst dealership to deal with so we signed paperwork for our cpo cadilac was listed as certified however never was so we signed and suppose to be done in a week also had damage that wasn't listed so had to go to body shop as well and needed another key programed so went to pick it up in a week said was ready show up car hasn't even been cleaned still had garbage from previous owners in it mind you I live over hour and a half drive each way so they haven't even washed it at this point s now I drive home again without the ... read more
DO NOT TRUST ANYTHING THESE GUYS SELL YOU. MY WIFE BOUGHT A 6000.00 CAR. ONE WEEK LATER IT NEEDS ALL NEW BREAKS, ROTERS AND STABLAIZER BARS. OVER 1500. ON WORK. O CALLED SALES MAN. HE KEPT SAYING DUDE. DUDE SHR BOUGHT A CAR AS IS... NEVER GO THERE TELL EVERYONE YOU KNOW NEVER GO THERE.
Business response:
Mr. Renfro, I would love to look into this issue further however, I am not finding you in our system as ever purchasing a vehicle from Medina Auto Mall. May you please provide me with your wife's name so that I may find your purchase and assist you further. Thank you, Jeff Homolak Customer Experience Manager Medina Auto Mall jhomolak@medinaautomall.net
LEFT A MESSAGE WITH OUR SALESMAN STEVE AND THE MANAGER. CAN SOMEONE CALL ME BACK? We will NEVER be repeat customers. This place is a joke of a business.
By far the worst dealership I’ve ever experienced. My husband bought his truck here and has had nothing but problems with their customer service. When we went to pick up the 80 thousand dollar truck, it was filthy. We should have walked away when the salesman was rude to us.. and highly regret giving them business. They have no idea what they’re doing, they are greedy, and unprofessional. I would trust buying a car from Craigslist more than this dealership.
I went there on 8 /21 /21 hoping to finance a new car and trade mine in they advertise the highest buyback guaranteed but when they go to buy my car they only offer me $1000 which I owe 5800 on my car that would leave 4800 to roll back into the new car and I’ll be paying for a car I don’t even own no more the sales rep then told me the credit was down and he couldn’t pull my credit I told him I didn’t want to do 3000 down and I didn’t want to sell my car for 1000 how ever after I left they pulled my credit which now I have a... read more
DO NOT take your business here!! They'll lie and tell you what you want to hear to reel you in. We told them up front what we were looking for, our price range, and that we'd be paying in cash. We get there and we're NOT greeted by anyone on the lot and ignored by the employees that were. Despite the reassurance that they had something we'd be interested in and within our price range.... they had nothing!!! Don't waste your time or money!!! Unprofessional + lies = Loss of business!!!
Salesman was extremely rude and dismissive, he literally called us kids. He was trying to shove my fiancé and I into a vehicle that was too expensive.
Frequently asked questions about Medina Auto Mall
How is Medina Auto Mall rated?
Medina Auto Mall has a 4.4 star rating with 5,568 reviews.
When is Medina Auto Mall open?
Medina Auto Mall is closed now. It will open at 9:00 a.m.