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Medina Auto Mall
- Automotive
- Medina, OH
About this business
Location details
3205 Medina Rd, Medina, OH, 44256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
we ended up with a troublesome car that we didn't get to take for a drive to check it out and it broke down before we got home.took it back and tried to get a different car but were told we had to keep that one. Not happy at all.
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I will objectively account my events with Medina Auto Mall and you can make your own judgement on if the experience was good or bad. I am a return customer, having bought a Jeep Wrangler a couple years ago from Medina Auto Mall. I needed a family vehicle, so I had to trade it in for a quad cab pickup truck. I lost a lot on the trade, but I guess that's just financing and my mediocre credit score. I bought a Chevy Silverado at a very high interest rate, which I'm not faulting the dealership for. I was told the truck was ... read more
Deceptive advertising beware, and don’t waste your time. To be told “sorry the manufacturer puts that automatically on our website” that maybe true but they don’t offer a discounted price that is done in house. The waste of time is “Sir we can order that vehicle for you”
Business response:
We appreciate your feedback, Jeff. If you would like to discuss your experience further, do not hesitate to reach out to us at (888) 698-9163 or bdc@medinaautomall.net. We would love the opportunity to resolve any issues.
no switch and bait. I like the car that I have but it's not the one I test drove. I pencil whipped, I should've waited until my credit score got up to 700. fifty points makes a difference
Business response:
Hi, Calvin. We are sorry to hear that we did not meet your expectation. We have very high expectations at Medina Auto Mall and would love the opportunity to improve. Please get in touch with us at (888) 698-9163!
My family purchased gap coverage and unfortunately totaled the vehicle. In order to proceed w gap, this facility must cancel and send proof that the extended warranty has been cancelled. We’ve sent them all the information they need and seemingly can’t get folks to respond. Each day makes matters worse to the point we are running out of time to complete the process. I’ve been communicating daily and get ZERO response. This is pitiful and completely unacceptable customer service. I’ve been told everyone was busy at the end o... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Shelly. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 866-797-3593 and we'd be happy to help you out. Cheers, Medina Auto Mall
When you pay 12 grand for a used vehicle and wait for more than a week for delivery because they are supposed to be doing a complete mechanical inspection and replacing any bad parts, and then you get a vehicle with broken exhaust pipes that are tied up with an old phone charger cord, something is definitely lacking in their inspection process 🙄
The worst dealership to deal with so we signed paperwork for our cpo cadilac was listed as certified however never was so we signed and suppose to be done in a week also had damage that wasn't listed so had to go to body shop as well and needed another key programed so went to pick it up in a week said was ready show up car hasn't even been cleaned still had garbage from previous owners in it mind you I live over hour and a half drive each way so they haven't even washed it at this point s now I drive home again without the ... read more
DO NOT TRUST ANYTHING THESE GUYS SELL YOU. MY WIFE BOUGHT A 6000.00 CAR. ONE WEEK LATER IT NEEDS ALL NEW BREAKS, ROTERS AND STABLAIZER BARS. OVER 1500. ON WORK. O CALLED SALES MAN. HE KEPT SAYING DUDE. DUDE SHR BOUGHT A CAR AS IS... NEVER GO THERE TELL EVERYONE YOU KNOW NEVER GO THERE.
Business response:
Mr. Renfro, I would love to look into this issue further however, I am not finding you in our system as ever purchasing a vehicle from Medina Auto Mall. May you please provide me with your wife's name so that I may find your purchase and assist you further. Thank you, Jeff Homolak Customer Experience Manager Medina Auto Mall jhomolak@medinaautomall.net
Frequently asked questions about Medina Auto Mall
How is Medina Auto Mall rated?
Medina Auto Mall has a 4.4 star rating with 5,396 reviews.
When is Medina Auto Mall open?
Medina Auto Mall is closed now. It will open at 9:00 a.m.