This profile has been claimed by the business owner or representative.
Mercer 1900 Apartments
- Apartments
- Farmers Branch, TX
About this business
Location details
1900 Knightsbridge Rd, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Nice apartments, poor management The apartments are nice but the management is bad. They always Ignore calls and emails. Look for a place with better management company.
Business response:
Greg, we’re grateful to you for letting us know about your negative experience. We apologize that your experience did not match your expectations and want to make things right. Please contact us by phone or e-mail to further discuss your experience.
Love The complex is beautiful and office staff amazing! The manager Kassidy was very helpful. I plan to lease here at the end of the year, it’s close to my new job and to DFW Airport.
Business response:
Hi, Christine! Thank you for the kind review. We’re so happy to hear you had a positive experience Mercer 1900 Apartments.
Keep looking…. You do not want to live here The property management is terrible. The grounds aren’t kept. There are loud parties, drugs etc…. When I moved in there was a good amount of marijuana being smoked… now it is hard drugs. Not one of the pedestrian gates currently works or closes correctly. I blelieve this has led to the crime in the complex, including a armed robbery recently. There are pit bulls and two that the owners I think use to fight, they aren’t trained and the owner struggles to control him…. There are dogs... read more
Business response:
Hello, Christin D.. We understand your disappointment. Thank you for bringing this to our attention, we are looking to quickly resolve this issue.
Verified Renter I was moved into an apartment that wasn’t cleaned. I vomited after seeing the amount of dirt in the bathroom sinks. Thick hair clusters all over the place white walls stained and unprofessionally retouched. Cabinets are cracked and floor edges are horrible to look at. Stepping out, I see trash bags piled up by the exit to the parking lot. Coming into my apartment, the outside of my door has its floor badly stained. Then I saw people hanging clothes on their balconies. The only good experience I have had so fa... read more
Business response:
We're sorry to hear about your experience at Mercer 1900 Apartments. Please feel free to reach out to us at (972) 506-1900 to discuss your concerns further. Thank you for taking the time to provide feedback.
Verified Renter I feel this is not good or friendly sensible management. They are there just to rip off tenant’s money. I don’t recommend these communities at all.
Business response:
We apologize for any inconvenience you have experienced. Please feel free to contact us at (972) 506-1900 to discuss your concerns further.
Verified Renter Honestly, my time living here started well. But about 3-4 months in to my lease things turned poor. Loud neighbors and music at all hours of the night and day. The trash issue here is wild to me. Management can push out daily trash notices, but there’s zero accountability and follow up. Management threatens fines, but those fines are never assigned because people continue to leave trash all over the hallways and at the dumpster. If anyone is wondering why the entire complex is infested with cockroaches… there... read more
Business response:
We sincerely apologize for any inconvenience caused by the issues you have experienced during your stay with us. We take your feedback seriously and understand your frustration regarding noise disturbances, trash management, and gym maintenance. We would like to address these concerns directly with you to find appropriate solutions. Please feel free to reach out to us at (972) 506-1900 to discuss your concerns further and in more detail. Your input is valuable to us as we strive to improve our community. Thank you for taking... read more
Verified Renter Apartment is clean and amazing, safe locality, good gym and community hall, lake side walking trails. But the apartment service is not up to the mark.
Business response:
We're excited to let you know we have a new Lead Maintenance on our Maintenance team and a new Resident Service Manager. We hope that you will see a significant improvement with our service moving forward. We value your feedback and are committed to enhancing your living experience. Please reach out to the office so we can address any specific concerns you may have and ensure that we meet your expectations. Your satisfaction is important to us, and we look forward to the opportunity to provide you with better service.
Verified Renter Trash is always left at the bottom of our stairs building 2. The gym and community areas are always dirty. Not been the best experience so far.
Business response:
We take your feedback seriously. Please contact us at (972) 506-1900 to address the issues you have experienced.
Verified Renter I have called the office for two months asking for a handle for our water spigot. I was told they would drop it off for me. Two months and 8 phone calls later- I’m now told they don’t give those out. So I guess I was lied to for 7 weeks. I was asking for the spigot to pressure wash the back patio that has been covered in bugs, nests, and mud since move in, and I was told months ago I was put on a list to have that cleaned. It still isn’t and last time we called in I was told that’s not something you can reque... read more
Business response:
We apologize for falling short in addressing your concerns. Please contact us at (972) 506-1900 to discuss this further. Thank you for bringing this to our attention.
Frequently asked questions about Mercer 1900 Apartments
How is Mercer 1900 Apartments rated?
Mercer 1900 Apartments has a 3.7 star rating with 393 reviews.
When is Mercer 1900 Apartments open?
Mercer 1900 Apartments is closed now. It will open tomorrow at 9:00 a.m.