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Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
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Wonderfully quiet and chic! Was greeted at the check in desk that we had been upgraded to a room with two queen beds. Great attentive service and great location.
Business response:
Lucky Day D Patton! Doesn't always happen with the upgrade but so glad you enjoyed it and that it made a memorable impact for you! We look forward to continuing that tradition of excellence on your next stay!
Business response:
Hi Hans, Thank you for your feedback. We’re sorry to see that your experience did not meet expectations. As no additional details were provided, we would appreciate the opportunity to learn more about your stay. Please feel free to contact us directly so we can better understand your concerns and work toward improving our service. We hope to have the chance to provide you with a better experience in the future. Warm regards,
what a joke. While location is excellent, no other positives come to mind. They advertise free breakfast - lie (no bfast), room is old, elevator was out half the time, checkin took a long time as receptionist was smoking, pool is advertised - in reality a fountain unfit for human swimming
Business response:
We sincerely apologize for the unacceptable experience and the misleading information regarding our amenities. This is far below our standards, and we are investigating the staff behavior and maintenance issues you mentioned immediately.
It is a dump with horrible customer service. Have a reservation issue? Call this number and it hangs up on you. Want to speak with a manager during business hours? Sorry there is not one. PS remember this code to access the property after 11p. PPS we will take your money. BE aware and skip this spot.
Business response:
Dear Kevin, we sincerely apologize for the unacceptable service and communication failures you experienced. This is far below our standards, and we are investigating the phone and management issues you mentioned immediately.
CONS: - We had 5 living spiders in our room of different species. I ended up getting bit in my sleep. I have two dark purple bites about the size of a penny that are increasing in size. - The ‘pool’ is 6 feet across and 3 feet wide, with a depth of about a foot and a half. - They do not have an airport shuttle as described, so we had to pay for a $50 uber. - The bathroom had no xoint
Business response:
We sincerely apologize for the serious issues you encountered during your stay. The presence of spiders in your room and the resulting bites are completely unacceptable, and we are very concerned about your safety and comfort. Your experience does not reflect the standards we aim to maintain. We also regret the miscommunication regarding the pool size, the lack of an airport shuttle, and the bathroom amenities. Your feedback will be reviewed immediately with our housekeeping, maintenance, and management teams to address thes... read more
The hotel had no heat. The elevator was broken
Business response:
We sincerely apologize for the issues you experienced with the heating and elevator during your stay. Your feedback is extremely important to us, and we are addressing these matters to ensure they do not affect future guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much improved experience in the future. Reservations Team
Check in, over powering smell, no hear in the coldest week. Not worth it. Good location I guess is all.
Business response:
Thank you for your feedback. We apologize for the unpleasant smell and lack of heating during your stay, especially during extremely cold weather. We appreciate your comments regarding location and will share your experience with management to improve future stays. Emily Guest Services
They best thing about our stay was how friendly Ezekiel was. We checked in at 11:50 pm and we were sooo tired. When we got to the room we were like, cute!! Then came the disappointment... The pillowcases were stained and yellowy. The sink dripped underneath, the shower leaked water outside the shower door. The water wasn't hot enough. The couch was stained we had to cover it with a blanket to sit. The living room tv was broke. There were no more vacant rooms and we were only there for the night so we uncomfortably sucked it ... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the room and amenities during your stay. Your comments are taken seriously and will be reviewed carefully as we work to improve the guest experience. We truly appreciate you bringing this to our attention. Kind regards, Ana – Guest Services
Staff support lacking, charged full price and I didn’t even stay there. Heard there are bugs in rooms.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced regarding your stay and charges. Your comments are taken seriously and will be reviewed carefully as we work to improve our processes and guest experience. Kind regards, Ana – Guest Services
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,599 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.