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Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
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Room nice but can’t catch WIFI in the room
Business response:
Thank you for your feedback, and we’re sorry for any inconvenience you experienced. We appreciate hearing from our guests and hope to have the opportunity to welcome you again in the future.
The condition of the room was not up to par. Paint was peeling there were stains on the curtains floors were dirty as well as the table and stove. There was a window in the shower that you could see out and people could see in who wants to take a shower with an open window you can see out of. Also was charged a 34.20 resort fee that was not stated I would be charged on Expedia website it said all fees and charges were included. Place looked very sketchy and will never stay here again I am highly disappointed.
Business response:
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced and truly appreciate you bringing your concerns to our attention. Please know that we are committed to continuously improving our services and providing a better experience for our guests. We hope to have the opportunity to welcome you back in the future.
This hotel was definitely not what i expected. I was misled to believe this was a resort. The pool was extremely small and dirty. There was no light in the living area I was given a room that did not sleep 4 people even though thats what i requested. The TVs only had one channel that didn’t work. There was absolutely nowhere to put any items (dressers/drawers/soap dish/towel racks or any counter space in the bathrooms. The couch was extremely hard to sleep on The corner room i was given had a terrible view of the back of dif... read more
Business response:
Thank you for sharing your feedback, Tanaejua. We’re sorry to hear that your stay did not meet your expectations. While we’re disappointed to learn about your experience, we’d like to clarify that our property is a boutique-style hotel rather than a large resort. We offer a splash pool which is great for cooling off, but certainly not for swimming. We’ll review your comments regarding room setup, lighting, and amenities to see where we can improve. We also want to assure you that while we appreciate all guest feedback, revie... read more
The stuff bad Expedia seems to be small agent for them and this is how i was serviced
Business response:
We are sorry to hear about your disappointing experience, Hezy. Your concerns about our staff and service through third-party booking agents are important to us. We understand your frustration and take this feedback seriously. We are committed to improving our service standards across all booking channels. We hope you will consider giving us another opportunity to provide you with the quality experience you deserve.
Ac leaking mold smell . Really bad the gave us another room after are last day being there room had same smell no good
Business response:
We’re very sorry to hear about your experience and the issues with the air conditioning and odor. This is certainly not the standard we aim to provide. We appreciate you bringing it to our attention and will be addressing the problem immediately with our maintenance and housekeeping teams to ensure it’s resolved. Thank you for your feedback — it helps us improve.
Hotel Metropole Suites South Beach is asking me for an additional $134. Cancel the reservation. Refund my money. The hotel is scamming me. They didn't give me my room key even though I paid for the room with taxes. They copied my ID. I contacted Expedia Help and called, but no one responded. They refused to let me into the hotel. Refund my entire deposit immediately.
Business response:
Thank you for reaching out, Muhammed. We’re sorry to hear about your experience, but we’d like to clarify what occurred. Upon arrival, the required $34.20 in resort fees and a $100 refundable authorization hold were requested, as clearly stated in your reservation under “Locally collected fees/taxes will be collected on the property.” You declined to pay these charges and demanded the reservation be cancelled. When our front desk staff attempted to explain the policy, the situation unfortunately escalated, and you became ver... read more
Room had a hole and a leak from the roof above the shower, and the tv was smashed. Room also had a slight smell of weed. Would say stay elsewhere.
Business response:
Thank you for your feedback, Ryan. We’re very sorry to hear about the condition of your room and the issues you experienced during your stay. This does not reflect our usual standards, and your comments will be shared with our management and maintenance teams to address these concerns promptly.
Il n’y avais pas de table dans la cuisine, le four ne fonctionnais pas, le micro onde n’ont plus, les armoire étais sale et il y avais une mauvaise odeur, de plus j’ai demander d’utiliser la laveuse/sécheuse et ils ont refuser et chaque question poser au personnelle étais d’une réponse bête et sec, j’adore expédia mais cette annonce et fausse, j’ai eu 2 moins belle journée dû à ce que je m’attendais, j’aimerais avoir une partie de mon argent
Business response:
Thank you for sharing your feedback, Philippe. We’re sorry to hear that your experience did not meet your expectations and appreciate you taking the time to let us know. We will shared your comments with our team to review and address the concerns you mentioned. We truly value your feedback as it helps us improve for future guests.
One of the rooms caught on fire during my staff there where no staff around and residents had to call authorities .
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,599 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.