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Metropole Suites South Beach
- Hotels
- Miami Beach, FL
About this business
Location details
635 Collins Ave, Miami Beach, FL, 33139, United States
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Hair still in shower from previous persons. Bedroom door cannot close due to bed positioning in the room. Only one TV remote for two TVs in the room. Five channels, ranging from Nickelodeon to Food Network. Sign said free breakfast but it was just “fresh coffee” from 8-10am. Pool is basically a cold jacuzzi, open 8am-8pm. They announced our room number aloud with others in the room, a serious safety hazard. Shower pressure mediocre, and temperature was never stable. Elevator didn’t seem to work after 11pm, or it was broke do... read more
Business response:
Dear Guest, We are very sorry to hear about the many issues you encountered during your stay. We sincerely apologize for the inconvenience caused by cleanliness, room setup, amenities, and safety concerns. We appreciate your note regarding our location and will share your detailed feedback with management to help us improve our facilities, services, and guest experience. Thank you for taking the time to bring these matters to our attention. Kind regards, Emily Guest Services
It was extremely cold in Miami, and the hotel had no heat. The wi-fi connection was also terrible as well in our room. While I liked the spacious room, the lack of heat made the stay difficult. They also charged me a resort fee and rushed my wife and I out, even after requesting a late check-out. We tried to be understanding, but it left a bad taste.
Business response:
Hello Jonas. Thank you for taking the time to share your feedback. We are glad to hear you liked the spacious room, but we sincerely apologize for the discomfort you experienced due to the lack of heat during the unusually cold weather and the poor Wi-Fi connection, as this is not the experience we aim to provide. We also regret any frustration caused by the resort fee and the handling of your late check-out request, and we understand how this could leave a negative impression despite your efforts to be understanding. Your c... read more
Yes, room was terrible. Tvs didn't work, windows didn't close, shower temp was set to 145 degrees, shower handle didn't work properly.
Business response:
Thank you for sharing your feedback, Stephen. We’re very sorry to hear about the multiple maintenance issues you experienced with the room, including the television, windows, and shower temperature and controls, as this is not the level of comfort or functionality we aim to provide. We understand how frustrating this must have been, and your comments have been shared with our management and maintenance teams for immediate review and corrective action. We appreciate you bringing these concerns to our attention.
I paid for a reservation from December 29 to December 31. I arrived at the hotel at approximately 5:00am on December 30 and attempted to check in. I understand forfeiting the first night due to late arrival. However, I was present on December 30 for the second night, which I had fully paid for. Reselling the room while retaining my payment constitutes double-charging for the same night. I am requesting a refund for the unused night (December 30–31). If this matter is not resolved, I will pursue a chargeback and escalate the ... read more
Business response:
Thank you for reaching out regarding your reservation, Annabel. We have reviewed the details of your stay and would like to clarify the timeline and policy applied. As outlined in our booking terms, reservations are held only through the end of the first night, and failure to check in during that time results in the reservation being considered a no-show, with the first night forfeited. When you arrived on the second day, we were able to reinstate the reservation solely because availability allowed, and you were accommodated... read more
Business response:
Hello Ismael, we are sorry to receive such a low rating. We welcome you to stay with us again where we can exceed your expectations.
The woman at the reception desk was extremely rude, upon my arrival. I was told that that there would be 24 hour service. And someone would be able to open the gate door for me after 11pm if I forgot my code. But that was not the case. I had to book another place to stay, bc no one answered the phone or the entrance when I got back the the hotel after 11pm unacceptable.
Business response:
Thank you for sharing your experience, Deborah. We are very sorry for the frustration you encountered upon arrival and for the way the situation was handled at the reception desk. We also apologize for the confusion regarding after-hours access and 24-hour service, as it is unacceptable for you to have been unable to reach anyone or enter the property after 11pm. We understand how stressful this must have been and regret that it resulted in you needing to secure alternative accommodations. Your feedback is taken seriously an... read more
First suite given to us the sink was not working and the kitchen light had electrical issues. We were given a second room, but then the glass shower door would not close in the bathroom and therefore the bathroom door could not close. The smoke detector also had plastic covering on it. Maintenance and manager were already gone in the evening. I told them that we can't keep changing rooms as I had my 14 year old niece and we needed to be somewhere that night. They did fix the door the following day while we were out. Cherry o... read more
Business response:
Thank you for sharing your experience, Jamie Lynn. We are very sorry for the multiple maintenance issues you encountered and understand how frustrating it was to change rooms and continue discovering problems, especially while traveling with family. The concerns you mentioned regarding the sink, lighting, shower door, smoke detector covering, and pest sightings are not acceptable, and we regret that these issues disrupted your stay and that assistance was limited in the evening. While compensation was not offered at the time... read more
No breakfast, entire hotel is very run down, rooms slope severely, pool had been broken for years, fire dept was there twice in 4 days, attached to a Fat Tuesdays so not very secure. They also charge a hidden "resort fee" that is complete fraud upon check-in.
Business response:
Thank you for sharing your feedback, Jared, and we are sorry that your experience fell short of expectations. We understand how disappointing it was to encounter issues with the condition of the property and the disturbances during your stay. Regarding the resort fee, it is a mandatory charge and all of our online travel agency partners clearly list this information at the time of booking, so it should not come as a surprise at check-in. Your comments about the property condition and overall experience are important, and we ... read more
Hit me with a surprise “resort fee” $30/day when I arrived. No room cleaning or fresh towels for first 3 days I was there. Elevator was out for first 5 days I was there.
Business response:
Thank you for sharing your feedback. I’m very sorry to hear about the unexpected fees and the challenges you faced with housekeeping and the elevator during your stay. This is not the experience we want for our guests, and I apologize for the inconvenience it caused. We appreciate your comments and will use them to improve our services for future guests. — Emily, Guest Services
Frequently asked questions about Metropole Suites South Beach
How is Metropole Suites South Beach rated?
Metropole Suites South Beach has a 3.8 star rating with 3,599 reviews.
When is Metropole Suites South Beach open?
Metropole Suites South Beach is open now. It is open 24/7.