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Metropolis Apartments
- Apartments
- Glen Allen, VA
About this business
Location details
4500 Metropolis Dr, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 12:00 p.m. to 3:00 p.m. |
Verified Renter Wonderful place to live! Beautiful apartment homes and landscaping. Great amenities including a fabulous coffee machine. And management, staff, maintenance stellar. Hallway carpets need attention from dog accidents is only are of dissatisfied. Hoping that they'll get to this soon.
Business response:
Thanks for bringing this to our attention! The satisfaction of our valued residents is of the utmost importance to us, so please feel free to reach out to us here in the office. We'd like to learn more about these problem areas you've noticed on the carpets so that we can address them quickly and thoroughly.
Verified Renter My experience has been good at Metropolis. The staff is friendly and the amenities are great!. I have been a bit frustrated regarding some of my appliances in my apartment but maintenance tends to them as best as they can.
Business response:
We're glad you've been enjoying your overall experience and we urge you to please reach out if you are still experiencing any maintenance issues. Your comfort and peace of mind are important to us, so we look forward to helping you love your home even more!
genuinely love it here I’m going to be completely honest, I’ve lived here for about 9 months and I don’t have a single thing to complain about. I feel safe as a single woman, the amenities are great, and this is an amazing place to live if you also work remotely. It’s really shocking to see a one star review for this place because I haven’t had a single issue since living here, but maybe I’m just lucky. The only thing I will say that I don’t like is how we are required to pay a trash fee every month.
Business response:
Thank you for your honest and thoughtful review! We're so happy to hear that you feel comfortable living here. We always strive to create a positive experience for all our members. We appreciate your feedback and will keep it in mind as we continue to improve.
Verified Renter alright, parking in garage sometimes notified no tow they still tow. The towing company they are poor too their place a lot of people has thrown rocks and shattered their windows
Business response:
Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve experienced regarding parking. We appreciate you taking the time to share your experience and encourage you to contact the office if you have any questions regarding our policies.
Verified Renter This community has the ability to be better. Between the broken elevators, broken fire pits, community broken outside TVs unreliable trash pick up trash smell in the hallways and dirty carpet in the common areas I’m really disappointed. I can only point to either ownership doesn’t care or management doesn’t have the power or resources to fix this. This is named a luxury complex but they seem to only care for the main building where the amenities are. We pay entirely too much rent for this building to be in th... read more
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience has not met your expectations. We understand your concerns, and we appreciate you bringing this to our attention. We encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com if there are additional areas that require our team's attention.
Verified Renter I love my apartment and before the new owners took over, this review would have easily been five stars. The way the parking situation was handled really lost my trust though. The NEW owners implemented a new parking policy MID-lease for all residents. Originally, they sent emails saying this was going to be helpful for residents and that residents requested it. When residents expressed their anger and disagreement with the new policy, the NEW owners changed their tune. They then began insisting that this was ... read more
Business response:
Thank you for sharing your feedback. We’re glad to hear you’ve enjoyed your apartment and appreciate you being a resident of the community. We understand your frustration regarding the parking policy changes and recognize that updates implemented during a lease term can feel unexpected. Operational policies are sometimes adjusted to address community-wide needs and align with evolving property standards. If you'd like to follow up with our team, please contact our Customer Care team at CustomerService@druckerandfalk.com.
Verified Renter New Management is money hungry with parking, trash schedule is not through schedule, the establishment is a lot worse than when I initially moved in a year ago
Business response:
We’re sorry to hear about your concerns and your recent experience. We value your feedback and would like the opportunity to address these issues directly. Please reach out to our Customer Care at CustomerService@druckerandfalk.com so we can discuss your concerns and work toward a resolution.
Worst apartment I have stayed at This is suppose to be a luxury apartment, but is has so far been a pain to live at. I have made several complaints, but they take so long to "fix" the issue. I had a couple times where I talked to the office about an issue I have and they'll fix it themselves, but then later when I ask them why it hasn't been resolve, they gaslight me that I either haven't brought it up before or I had the wrong idea and I was in the wrong.
Business response:
Thank you for taking the time to share your experience. We're sorry to hear that you've felt frustrated with the response to your concerns. We always aim to address issues in a timely and respectful manner. We encourage you to reach out to our Customer Care team at (877) 385-1878 or CustomerService@druckerandfalk.com so we can review your concerns more thoroughly and work toward a resolution.
Do not move here Do not remove here. The office staff does not address any maintenance issues. When you tell them about issues they just ignore them.
Business response:
We're sorry to hear about the maintenance trouble you've had. Our residents' comfort is an absolute priority here, so we invite you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com for immediate assistance with any outstanding concerns for your home. We look forward to getting your stay with us back on track!
Frequently asked questions about Metropolis Apartments
How is Metropolis Apartments rated?
Metropolis Apartments has a 3.9 star rating with 140 reviews.
When is Metropolis Apartments open?
Metropolis Apartments is closed now. It will open at 10:00 a.m.