This profile has been claimed by the business owner or representative.
Michelle Smekens
- Mortgage Lenders
- Fort Wayne, IN
About this business
V.I.P. Mortgage, Inc. wasn’t started as a company, but as an idea. An idea that the mortgage lending process could be simplified. An idea that the dream of homeownership is very much alive and well. And, an idea that the people working on your loan understand what you are going through because they have been there themselves. Founded by Marine veteran Jay Barbour in 2006, V.I.P. Mortgage, Inc. has grown from a single office with two loan officers in Scottsdale, AZ, to over 20 brick and mortar branches (across many states) w... read more
Location details
9025 Coldwater Road, Suite 500, Fort Wayne, IN, 46825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by V.I.P. Mortgage, Inc.
1. I was told several times that this approval process was being handled quickly. I did not ask for this process to be rushed or for the closing date to be as soon as it was. Being so, I felt overwhelmed with having to submit documents within a short period of time. 2. I corresponded with at least 5 different people from this office through this process via calls, emails & text. At times I would receive a call or email from Michelle, but I was told “for a faster response” to contact one of her team members with my respon... read more
Verified by V.I.P. Mortgage, Inc.
Direction though the process, available to answer question
Verified by V.I.P. Mortgage, Inc.
Better communication when there are questions or confusion about a new mortgage. Felt questions took too many days before they were answered.
Verified by V.I.P. Mortgage, Inc.
Attitude of those that worked with us
Verified by V.I.P. Mortgage, Inc.
Improved communication would have been helpful. The only helpful person we encountered was Shannon- who was great. Communication about the process, what comes next, etc was very lacking. The multiple unreturned emails to Michelle with questions were pretty disappointing.
Verified by V.I.P. Mortgage, Inc.
Phone correspondence are severely lacking other than that everybody was great
Verified by V.I.P. Mortgage, Inc.
I was pretty unhappy with the communication from others on Michelle's behalf leading up to the closing of the construction loan. I did not feel that the process was adequately explained to me in advance. I just started receiving emails demanding things from me and telling me a closing date with very little input or advanced notice. A phone call in advance telling me what to expect and some considedration for the fact that I also work a full time job with responsibilitites would be appreciated.
Verified by V.I.P. Mortgage, Inc.
Lack of communication and guidance from Aimee.
Verified by V.I.P. Mortgage, Inc.
I felt that Michelle did a good job of trying to be the best she could be but there was miscommunication it appeared in the back office and lack of communication internally in your organization. I don't feel Michelle had control of that but she did a good job on what she had control of.
Frequently asked questions about Michelle Smekens
How is Michelle Smekens rated?
Michelle Smekens has a 4.8 star rating with 805 reviews.
When is Michelle Smekens open?
Michelle Smekens is open now. It will close at 5:00 p.m.