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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They did a great job on the window tint!
Tim was great in booking my appointment and getting it all scheduled for me,
took them two months and two wrong diagnostics to fix the truck. They charged $2000 more than what was quoted...
Business response:
We take your feedback seriously and understand your frustration. The situation you've described does not meet the standards that we strive to provide. Your experience highlights important areas where we can work to improve our diagnostic accuracy and pricing transparency. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can address your concerns directly.
Tried to sell me tires and 5old me mine were no good when they were new
Business response:
Thank you for sharing your experience. We're sorry to hear that you left feeling concerned about your tires and the service you received. We'd like the opportunity to discuss this with you directly. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can review your experience and address your concerns. You're also welcome to bring your vehicle back in, and we'll measure your tire tread together so you can see the results firsthand.
So we went there with issues that we're having and then the guy said that the other place is trying to sell us on something that we didn't need it was something that we need to get fixed and it's sad because we can't even take it to the dealership to get it fixed we have to take it elsewhere your people are incompetent
Business response:
Thank you for sharing your concerns about your recent service experience. We understand your frustration. The experience you've described falls short of the reliable and trustworthy service we strive to provide. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss your situation and work toward a resolution.
It is sad to say that the service has changed from what it used to be. I used to be able to trust taking my car there. Lately, I have to be cautious with the assessments I have been getting from there lately. Makes me uncomfortable to use them anymore.
Business response:
Your feedback is invaluable to us and we understand your concerns. We recognize how important trust is when it comes to vehicle maintenance, and we want you to feel completely confident in the care your vehicle receives. Your comfort and peace of mind matter greatly to us, and we take your observations seriously. We would appreciate the opportunity to discuss your recent experiences and work toward rebuilding the reliable service relationship you once valued. Please contact George Krotonsky, our Service Manager, at 623-792-2... read more
Unfortunately the vehicle I wanted was sold before I got their. They had me test drive a vehicle that was way over my budget and the young sales person knew nothing about the asking price. When we went back into the office the manager came out, remembered me and told me he had nothing in my price range. My price range is only about $4000. So vehicles are hard to come by. I would consider going back if they find something for me.
Business response:
Thank you for your honesty about your recent visit, and we are sorry to hear about your disappointment. We appreciate that you took the time to test drive another option, even though it exceeded your budget range. Finding quality vehicles within a specific price range can certainly be challenging in today's market. We're glad to hear that our manager remembered you and was straightforward about our current inventory. Your willingness to consider returning if we find something suitable within your budget means a great deal to... read more
Very bad service, not done for what I paid for but they are great at inspecting cars to show what needs to be done on the car which is not true. They give a report on the condition of the car which is not true in order to take money from people.
Business response:
It's never our intention for any customer to feel misled or dissatisfied with the service they received. We take feedback like yours seriously, as it helps us ensure our inspection and service processes remain transparent and trustworthy. Please reach out directly to Jamie Roark, our Service Director, at 623-792-2703, so we can review your situation in detail and address any issues personally.
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,268 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open tomorrow at 7:00 a.m.