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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Spoke too quickly. Invoice wasn't broken down by line items.
I asked for my last free oil change and was charged for some 15 point inspection service that I did not ask for, BUT the service rep took it upon himself to have this service done. Have no interest in returning to have anything done at this place.
This place is corrupt and completely dishonest. My car is 1 year and 5 months old and I bought it new. Last time they told me I needed a new tire for $212, for a tire that had a Little Rock in the grove. They said it was a nail. Then this time they said I needed a coolant flush (not recommended until 105,000, a brake flush (not recommended until 30,000) and an air filter (not recommended until 30,000). I am at 26,000. I have one more free oil change and I will not be going back. You can't trust them at all, They lie and make... read more
Sales staff untrustworthy. Deal with the general manager.
Business response:
Our goal is always to provide clear and respectful communication throughout the entire process, and we take comments like yours seriously. If there's anything further you'd like to discuss or clarify, please reach out directly to Jesus Garate, General Sales Manager, at JGarate@vtaig.com or 602-866-6600.
Dealership didn't washed my car even though it was included in the charges. No action taken even after raising it in feedback
they didn't do their job completely. I don't agree with the costumer service.
Business response:
Thank you for sharing your feedback with us. We appreciate your honesty and understand that your recent experience did not meet your expectations. Our goal is to provide exceptional service to all our customers, and we take your concerns seriously. We would like to address your feedback in more detail. Please reach out to Jamie Roark, Service Director at 623-792-2703 so we can better understand your experience and work towards a resolution. Thank you for your time, and we look forward to hearing from you.
I won't be returning to midway nissan
I had an appointment for an oil change and inspection. I was told it would take 2 hours. After 3 hours of hearing nothing I went to check the status of my car only to be told that they were behind. They hadn't even started my car. I went to the main dealer office to get help. At least with their help I was finally able to get my car back. I would have thought my case was the only one but I talked to two other customers while waiting. They were going through the exact same situation. I'm not sure if this is the service depart... read more
Business response:
We understand how frustrating it can be to wait longer than expected without updates. Your feedback is important to us, and we are committed to improving our service. Please feel free to reach out to Jamie Roark, Service Director at 623-792-2703, to discuss your experience further.
My vehicle is asking me to change my oil after one month buying the car.
Business response:
We understand how frustrating it can be to see an oil change reminder so soon after purchasing your vehicle. In some cases, this can happen due to a system reset issue or the vehicle's prior maintenance schedule. We'd be happy to take a closer look and ensure everything is in order. Please reach out to Ernie Chavez, General Sales Manager, at Echavez@vtaig.com or 602-866-6227 so we can assist you further.
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,268 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open tomorrow at 7:00 a.m.