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Midway Nissan
- Car Dealers
- Phoenix, AZ
About this business
Location details
2209 W. Bell Rd., Phoenix, AZ, 85023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
3 steering racks & $7700 and it's still not fixed. Their service department is falling apart & there's no accountability.
Business response:
We appreciate you bringing this to our attention. We'd like to understand more about the repairs performed on your steering and the current issues you're facing. To help us investigate this further, please contact Jamie Roark, our Service Director, at 623-792-2703.
They were supposed to check the fluid levels and two days later the windshield wiper warning went on for insufficient fluid. Apparently, they only said they checked it. They also never reviewed the inspection report or gave me a hard copy of it. I also called the customer service manager who failed to return my call.
Business response:
We understand the frustration caused by the windshield wiper fluid issue, especially after you were led to believe the fluid levels had been checked. Additionally, we regret that you did not receive a copy of the inspection report and that your call to the customer service manager was not returned in a timely manner. If you'd like to discuss this further, we invite you to reach out to Jamie Roark, our Service Director, at 623-792-2703.
Should have never had to take this used car in for a major repair after just 2 weeks from the date of purchase at Midway Nissans dealership. Now it's back in a private shop for more major repairs. Midway Nissan sold me a used car lemon and knew it!!
Business response:
We understand how frustrating and inconvenient it must be to face major repairs so soon after your purchase. If you would be willing to reach out, we would appreciate the opportunity to discuss your concerns and see how we can assist you. Please feel free to contact me directly at Echavez@vtaig.com or 602-866-6227.
Crazy! I trained this kicks in a year and a half AGO! Why do you keep bothering me?
Business response:
We appreciate your time and understand your concerns. It sounds like there's been some frustration, and we want to make sure everything is clear and addressed. If you'd like to discuss this further or have any specific questions, please feel free to reach out to Ernie Chavez, our General Sales Manager, at 602-866-6227 or via email at Echavez@vtaig.com.
3 hour wait for a routine oil change
Business response:
We understand the wait for your oil change was longer than expected. We typically experience high service volumes and always strive to complete maintenance in a timely manner. If you'd like to discuss your visit further, please reach out to Jamie Roark, our Service Director, at 623-792-2703.
Poor. Kept car for a day and retuned without fixing.
Business response:
We understand how frustrating it must have been to have your car returned without the issue being resolved. Please reach out to Jamie Roark, our Service Director, at 623-792-2703 so we can review your service visit in detail and work towards a solution.
Horrible.. an oil change tire balance rotation took all day. Even with appointment. Car wash is awful too. They put water in windshield reservoir and it turns into ice in Flagstaff Az. I keep telling them not to.
Business response:
We understand that having to wait for an extended period, even with an appointment, is frustrating. Additionally, we regret the inconvenience caused by the car wash and the issue with the windshield reservoir freezing. We value your feedback and will make sure to address this matter with our team to prevent future occurrences. If you would like to discuss this further or if there is anything we can do to make things right, please don't hesitate to reach out to Jamie Roark, Service Director, at 623-792-2703.
Went in for an oil change for 14.99. They did do the oil change but advised me that I needed a new sealer for an oil plug under my car. They ordered it, and would have the plug the next day, I had to go back the following day, for them to install it. Well, I went back the next day, they charged me for the new plug and for another oil change. You think that they would have known that I would need oil again when they changed the plug. They should have advised me to just come back the next day. So, I was ripped off for two oil ... read more
Business response:
We understand your frustration regarding the second oil change charge, and we sincerely apologize for the inconvenience this caused. It is our goal to always provide transparent service, and we regret that we missed the opportunity to clearly communicate the need for the additional oil change when the plug was replaced. We want to ensure that we address any concerns you may have and help make this right. Please feel free to reach out to Jamie Roark, our Service Director, at 623-792-2703 to discuss this matter further.
Every time I go there which is every 3 month! They find new issues which I find that hard to believe. 3 months ago, they should of made me aware of those issues ... I take care of my vehicles. Instead of pictures which can be another person's car they should bring you out and show you. I submitted a survey after my car was serviced but never heard back from Midway. I used to go to Peoria Nissan where I could see my car being worked on thru a window. I may head back there or take my car elsewhere. You really don't save money ... read more
Business response:
We understand how concerning it can be when new issues are continually found during service, especially when you are diligent about maintaining your vehicle. Transparency is incredibly important to us, and we aim to provide clarity on all service recommendations. We apologize if you felt disconnected from that process this time. We want you to feel confident in the care we provide, and we would love the opportunity to address your concerns directly. Please reach out to Jamie Roark, our Service Director, at 623-792-2703 at yo... read more
Frequently asked questions about Midway Nissan
How is Midway Nissan rated?
Midway Nissan has a 4.2 star rating with 8,268 reviews.
When is Midway Nissan open?
Midway Nissan is closed now. It will open tomorrow at 7:00 a.m.