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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
779 W Adams St, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Two hour wait for nothing. I went to this clinic because the over the counter meds I'm taking are not working. The non doctor told me to just keep taking what I was taking and sent me on my way. Waste of time and money. This should not even be possible. The staff was nice but nice only goes so far. I will not be back.
Business response:
Dear Denise, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
This place is a total scam. Do NOT go here. I went in for a Covid test and it took an hour even though I had an appointment - every other clinic I've been to for testing has been way more efficient. I provided insurance and was told I had a $50 co-pay, which seemed very high for a covid test (and with my old insurance I never had co-pays for covid tests). I asked for a receipt so that I could get reimbursed through my FSA. They simply printed a confirmation that my credit card would be charged. When I asked for an itemized r... read more
Business response:
Dear Peggy, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please fill out the below form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
BEWARE they will ruin your credit score. I had a balance of $19 and they never told me so instead of reaching out to me (they had my phone number and email) they went directly to collections. Go figure that one... EDIT: looks like this is common practice for them as there are more people with the exact same experience (see review from 12/29/2020)... Worst thing is that you don't know exactly what the total amount will come down to, and if they don't tell you via any reliable way, you might be in the hook for a big dent on y... read more
Business response:
Dear Santiago, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Facility charges $366 for rapid Covid testing. They will not tell you when you're there, they instead send the bill after.
Business response:
Dear Nicole. we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
The staff is incredibly rude and doesn't do their job well. There's no need to add anything as they aren't worth any more of my time. Do not go here.
Business response:
Dear Oz, we are extremely sorry to hear about your disappointment. At your earliest convenience, please reach out to us at 866-495-4006 so we can hear more details on how we can improve. Thank you and we look forward to hearing from you.
Someone needs to look into this place. My wife made an appointment for a 3 day migraine, after they administer the injection they come back in and "we read the wrong dosage, I was moving to fast... so we need to do it again". An hour later the Doctor calls and ---wait for it--- "we injected her with the wrong medication... " TWICE -- something that will not help or treat the migraine; they said a steroid - WAS IT? I have SOPs at work, we have processes and procedures to follow - Do they? You have doctors there ..get... read more
Business response:
Dear William, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Even if you have an appointment you will wait at least an hour in the waiting room. The website says no walk-ins but they accept them and see them before people with appointments. If you don't mind having your time wasted it's a good urgent care center.
Business response:
Dear Jennifer, we are sorry for any inconvenience this may have caused you. Due to patient volume, there may be times when we are temporarily unable to take walk-ins. We recommend using our online check-in tool to schedule your visit and reduce overall wait times by 50%. If you have any additional feedback, please call our patient advocate number at 773-217-8670 for further assistance. We look forward to hearing from you.
I made Covid test appointment online and it says it takes blue cross blue shield insurance. So I waited for my turn for an hour and ppl who came after me were called before me. I was pissed and I asked the front desk girl and she told me to wait to be called. After 10mins, they called me n told me that they don't accept my insurance. I was so disappointed for their services. At least they could have told me ahead when I first sign in. I will never come back!!!! Worse service ever!!
Business response:
Dear Passang, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 773-217-8670 for further assistance. We look forward to hearing from you.
I was told over the phone walk ins are welcome and when I got there I was told otherwise! Thank you so much!
Business response:
Hi Adis! We are very sorry to hear about this. We temporarily are not accepting walk-ins from 6pm-8pm. We apologize for any inconvenience this may have caused. If you have any other feedback, please give us a call at 773-217-8670 for further assistance.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 1,546 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.