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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
779 W Adams St, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I have been here many times in the last few years and the last experience was horrid! Had a terrible ear ache and thought while I was there I'd also get another Antibody test, as I had Covid just over three months ago. Finally got in, had my two young kids with me, and a "nurse practitioner" who might have just graduated last week, came in to take my blood for the antibody test. She couldn't do it, stabbed me, then gave up. Said she couldn't find a vein and asked if I had drank any water that day. Ummmm, I had just drank tw... read more
DONT EVER STEP INTO THIS OFFICE. And no it does not even deserve 1 star... This business should be reported to the IDPH. could not name another business that has tried to profit from fraudulent billing services than this. Two Covid tests that they did not bill the insurance, knowing that it would be covered. First bill from October was received end of January. When I tried to call the billing company several times, they first told me they could not submit to insurance past 90 days (how convenient to let it sit around for 9... read more
Business response:
Dear Kiran, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 773-217-8670 for further assistance. We look forward to hearing from you.
My visit was fine. When I went to pick up my prescription the Walgreens pharmacy across the street stated that the directions they received from the provider (Midwest) for prescription didn't make sense and they couldn't release it until the provider responded to their fax. I walked over to Midwest and explained this to them and they started their fax was down and they said they would call over and clarify. 3 hrs later I go back to the pharmacy and they stated that the provider still hadn't contacted them. At this time the... read more
Business response:
Dear Moo, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 773-217-8670 for further assistance. We look forward to hearing from you.
The exact thing happened to me, that happened to Katelyn B. Very deceptive billing practice. I had no covid symptoms. Was just getting a covid test in order to visit with elderly relatives, to ensure I was negative. I'm a physical therapist at Northwestern Medicine and will make sure to spread the word for no one to go to Midwest Express clinic. As a provider I'm aware of honest billing practices and Midwest Express does not have honest billing practices. Do not go here.
Business response:
Dear W K, we are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number 773-217-8670 for further assistance. Thank you and we look forward to hearing from you.
I went to this location for a COVID test. Positives include easy registration, very friendly staff, clean facility, quick process. I do warn everyone though about how they bill through insurance. There was no way to get your results without having a virtual visit with a provider (negative or positive). While the initial visit and labs were included on my insurance, the virtual visit for my results hit me with a $50 charge. This is very frustrating because this virtual visit was not necessary and I did not even want it. Just ... read more
Business response:
Katelyn, thank you for taking the time to share your feedback. We are always looking for ways to improve at Midwest Express Clinic. Please give us a call at 773-217-8670 at your earliest convenience for further assistance. Thank you and we look forward to hearing from you.
I have been happy with the service from Midwest Express Clinic; however, my negative review is with the clinic's billing practices. I went to the clinic on 7/29 for an appointment. I gave my phone number, email, and left an HSA on file for any charges. 4 months later I get a bill for $200 with the statement date of 11/12. Less than a week later, I received a collection notice email from a debt collector. I live across the block from the clinic, and I did not receive a phone call or an email from the clinic itself that I ha... read more
Business response:
Lauren, we would like to apologize for this undesirable experience and thank you for taking the time to bring this to our attention. Please give us a call at 630.581.7432 at your earliest convenience so we can hear more details about your specific situation as this is definitely not the experience we want our patients to have. Thank you and we look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 1,546 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.