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MINI
- Automotive
- San Antonio, TX
About this business
Location details
8434 Airport Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Worst experience ever This is the Absolute worst dealership in San Antonio I should’ve stayed buying a Bmw in Austin. They gave me a price and didn’t honored and expect me to pay more to pay more so not waste your time.
Liars!! I was given the run-around on a vehicle after they apparently gave me the incorrect (lower) price and then told me they just happened to have sold it after realizing it just so they didn't have to honor the price, but here we are over a week later and the vehicle is still on their website, but at a higher price. I even have buyer's orders signed by the manager at the lower price.
I absolutely would NOT choose another BMW dealership if I... I absolutely would NOT choose another BMW dealership if I didn't have to! The customer service that I receive at the San Antonio, TX dealership is awesome! And the same for my representative, Antonio! If I could rate him a 10 star, I would!
Incompetent. Unprofessional. BMW San Antonio brags that they are the 'largest' and have the 'most traffic' of any BMW dealership in the country, but that, a lot like their customer service skills is patently false. Bottom line, it's a lie. My issue is with their service department and in how they sequence and treat their customers. In having an emergency situation with my new vehicle, I first had to wait in a line of cars for over 45 minutes while attempting to get into the service bay. Then, I dealt with a service team who ... read more
Business response:
We sincerely apologize for your experience, there is no excuse for failing to get you helped while at our Center. We do our best to provide all of our guests with an exceptional level of care, but based on your feedback we fell on our face. It is unacceptable for any guest to be treated with an attitude or to not work to solve any safety concern. We are very sorry for your experience with us, and if there is anything specifically that I can do to help with this situation please feel free to contact me directly. We will use y... read more
Worse ever I went there to buy a used car. I paid with cash but they kept me for two hours pushing finance, insurance, and all that crap. I paid, left and came back the next day do pick up my car. It wouldnt start! I am not kidding. After two hours and with me about to leave the store and cancel the deal, they came back saying they forgot to put gas in the tank. And they were rude and unprofessional. I am certainly never going back.
Deceptive Sales Experience I recently bought a used 2015 Audi A3 from BMW of San Antonio. The dealer that took advantage of us was V. “Coach” Markovich. This vehicle was being sold as-is with no warranty; however, the dealer would do a “multi-point” inspection of the vehicle for $150 prior to making the purchase decision. I looked the car over for any obvious dents, leaks, crash evidence, etc. The only issue I saw were the tires were old and needed to be replaced. While I was looking the car over the dealer kept making comme... read more
I recently bought a used 2015 Audi A3 from BMW of... I recently bought a used 2015 Audi A3 from BMW of San Antonio. The dealer that took advantage of us was V. "Coach" Markovich. This vehicle was being sold as-is with no warranty; however, the dealer would do a "multi-point" inspection of the vehicle for $150 prior to making the purchase decision. I looked the car over for any obvious dents, leaks, crash evidence, etc. The only issue I saw were the tires were old and needed to be replaced. While I was looking the car over th... read more
Ripoff I took my BMW to the service center to get a diagnostic check for a drivetrain malfunctions alert. After 6 hours they told me I needed a new battery and new tires and that there was a recall for a child safety latch. I bought the battery and they installed it and sent me on my way. I asked the service advisor Luis Cotto if he had fixed the recall, to which he replied via text in all caps THE RECALL NO! The manager Albert said they would run another diagnostic and see if they could fix it because the error could be a h... read more
Business response:
Hello Joshua, Providing a positive experience is our top priority, and if you'd be willing to reach out to us directly, we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.
TERRIBLE WORSE EXPERIENCE I was working with Ben Nackin. WORST EXPERIENCE I’VE EVER HAD. When I asked about the loan I was approved for , there was no follow through on my questions. He couldn’t provide the interest rate, Term, Bank Name, or the amount being financed. Also, when I went back to check the inventory the same day I went in person to see the vehicle, the car was taken off without completing our deal. Mind you we were at the dealership that same day, ran credit, and all paperwork. It was very poor customer service... read more
Business response:
Good Afternoon! We are very disappointed about the experience we provided to you. We take pride in offering a high level of customer service to all of our customers. Please reach out to our Sales Manager, Yvonne Garcia, ygarcia@principleauto.com, so we can discuss further and work to improve our process. We are very sorry and looking to speaking soon. Thank you!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 1,141 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.