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MINI
- Automotive
- Ramsey, NJ
About this business
Location details
925 Rt 17 S, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I love my Mini Countryman but this dealers referral system sucks. I referred 2 people that both bought minis and basically got nothing...after complaining in person since nobody returned my phonecall, the sales manager gave me a whopping $20 discount card. So much for referrals..
Business response:
Hello Nick, We appreciate you bringing this to our attention. And we understand that you have spoken to our Sales manager in hopes to help rectify the situation and your experience. The referral system was something new we had signed up with through an outside company in hopes to give back to our loyal customers. We took your feedback into consideration, and came to understand that there had been some glitches in the system. For the sake of our customers experience, we have since canceled the program and are working towards ... read more
Brought my fiancé's car in on 12/19 for service and to have a buzzing noise rectified in the rear of the vehicle. Upon driving the car home I noticed the noise was still present. I brought the car back the next day (12/20), and later that evening, I was told the car was ready. It wasn't until I got all the way to Ramsey that I was told the buzzing noise "couldn't be replicated," and their fix was to just buckle the rear seat belts. Keep in mind that this was after a test drive with the shop foreman where we both heard the no... read more
Business response:
Thank you for sharing your story with us, we appreciate customer feedback and take negative comments seriously. We are sorry to hear that you had an unpleasant experience while at Prestige MINI; this does not sound like the type of service we pride ourselves on, nor the type of service our customers have come to know and expect. Our service Manager Brian Scully has reached out to you in hopes to see if there is anything further that can be done to solve the issue with your vehicle. We invite you to contact Brian when you hav... read more
I have recently purchased a 2011 All-4 Mini Countryman and would have liked to say my experience with this purchase was a good one, but, it has been a nightmare. I came into the dealership with a “pre-built” car ready to purchase as close a replica to my pre-built car as possible. After reviewing my pre-built Countryman, Ms. Hilyer located a car that she claimed was in production, which was similar to, but lacking in color, finish, accessories , but would be delivered within five weeks. The timing was critical as I needed a ... read more
We knew exactly which MINI we wanted and it was just a matter of finding a dealer who had one. Prestige turned out to be that dealer. The salesman we spoke to on the phone set up an appointment with us to look at the car for 2PM the next week and he made a point to tell us that he had already scheduled appointments for 11AM and 1PM. So 2 it was - or should have been. We arrived at 1:50 and noted that he was with customers. We waited for almost an hour which tells me that neither us nor our appointment were important to him. ... read more
Our Mini was involved in an accident and we brought it to Prestige (where we purchased it) to have it fixed. One excuse after another and a three week promise to fix it has turned into 6 weeks and counting. They installed the wrong radiator, they carelessly burned through the rear bumper when painting it (by using the wrong paint apparently) each mistake of which they admitted as their fault, has delayed the completion of the job. This was an insurance claim and until we get the final supplemental check Prestige Mini will no... read more
I went to Prestige in Feb 08 to have an oil change. The quote was $84, a little higher than other Mini dealerships, but given the falling dollar, it seemed in line. I asked the mechanic that would be working on my car to do a visual inspection of my tires because I'd had some thumping noises coming from the rear of the car. He offered to ride with me on the streets behind the dealership to see if he could hear what I was talking about; alas, the roads were in such poor condition, even I could not pick out the noise or any vi... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 3,698 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.