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MINI
- Automotive
- Ramsey, NJ
About this business
Location details
925 Rt 17 S, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Nick was very helpful" I had to pay $96.00 for tire rotation. Having purchased a full warranty package at time of lease, I cannot understand why that was not included.
"long wait, no follow up as promised " I waited two hours in full and then we were told that we would get a receipt and our final paper work by email later that day. The next day I called to follow up and left a message and I have still heard nothing back. I have no idea how much my repairs totaled and no one has reached out to me as promised. Also the woman at the desk told us we would be waiting 10 minutes and she didn't so much as look at us again even though it was well over an hour before anyone else even acknowledged w... read more
Business response:
Monica, we are extremely sorry for any inconveniences you encountered, and can assure you that our customer are our top priority. We apologize for your wait and that some of your questions could not be answered by our staff. We understand your frustration and can not stress how much we value and respect anyone who walks into our dealership, regardless of if they are purchasing a vehicle or not.
"Ridiculous " I brought my 2017 mini in for its yearly service. I was told that a year old car with 8,000 miles on it needs 4 new tires. And you were going to charge $200 for an Alignment. Put decent tires on a car before a customer purchases a vehicle from your dealership. This is totally unacceptable that tires need to be replaced after 8000 miles.
Business response:
We're extremely sorry for any inconveniences you encountered with us. A service specialist will gladly speak to you about this matter. Please contact our service department at your earliest convenience and we will do our best to respond to any questions or concerns you may have. Thank you.
"Drove from Jersey shore for this dealership" Had previously visited a Mini dealer closer to home - not satisfied with the service - purchased my Mini at this dealership 10 years ago so decided to take my Mini on the road for a complete tune-up. They did work on the interior with no charge and completely overhauled my 2018 convertible in 2 days.
Business response:
Thank you for the review, we're glad everything went smoothly!
Had my windshield replaced, I feel the charge was r horbatent, will never have them do it again. After replacing the windshield they did not clean it, left fingerprints and dust on the inside. This is the first time i was totally dissatisfied.
Business response:
Margaret, we are sorry that your vehicle was given back in a less than satisfactory manner. That is not acceptable on our end. We would love to have you stop back at the dealership whenever it is most convenient for you to have a free car wash for your MINI.
Nowadays It's hard to find people with integrity. I hope that I will be able to forget how these people treated me. Otherwise I have to tell my story...To be continued...
Business response:
We are sorry to learn about this experience you had at our dealership. It is never our intentions to make any customer feel as if they are "just a number". Thank you for informing us of this incident and we have informed our Service manager. At your earliest convenience, please contact our Service Director, Anthony Lopez, regarding the issue at alopez@driveprestige.com.
This is one of the worst automobiles and the worst dealerships ever. My daughter has a 2003 Mini cooper was informed of recall last year on power steering. I called the dealership and was told they did not have the parts yet they put me on the "List" Never heard back from them called again last month and was told now it was past the warrantee period for the recall it was within the period when I first called and was told they did not have the parts. Second car a 2011 countryman had problems broke down multiple times with som... read more
I visited this dealership with my College age Daughter. We were intrested in purchasing a Mini. We sat down to discus the price and they told us the price was more than the sticker on the car! Can you believe this? How crooked can you be, really???? This dealership is a joke I don't know how they sleep at night ! Then they tried to pressure us saying the car will probably be sold by Monday. Thanks Guys for teaching my Daughter an Life lesson on how people can lie to you face and you wonder why car salesman get a bad rap?? I ... read more
Saw a listing and spoke to a salesperson about a Paceman listed at $28500. We planned to come in a purchase the car and were told is was now at $39,900?! We were told they would sell us that car for $34,200. It's now listed at $36,900 when there is a WAY more loaded JCW elsewhere with a lot less miles for $33,000?
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 3,698 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.