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MINI
- Automotive
- New York, NY
About this business
Location details
793 11th Ave, New York, NY, 10019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 a.m. to 5:00 p.m. |
Horrible service. No communication. Overpriced. Lacks integrity. The trip to New Jersey is worth not having to deal with them. They are busy because of their location, not because of their reputation. Bad reviews on every site.
I don't like the whole car buying experience, so when my partner suggested I go with him, I told him "No thanks!" Then I heard the charismatic voice of Alexander "Sasha" Lezhen on our answering machine reminding us of our appoint- and I was in. I'm telling you, the entire experience was lovely, concise, precise, and so worth it even if it was just to meet Sasha. We learned all about the mini cooper clubman and I swear, in less than an hour we were signing papers. Not once have we felt pressured, pushed nor "sold." If he didn... read more
Business response:
Hi, thank you for the wonderful feedback! We are thrilled you had a great experience with Sasha and an even better birthday gift for your partner! We hope you both enjoy the new car and look forward to seeing you again!
Had a good experience as first. But after paying $2.5k to have my Mini overhauled In June, I brought it back in October for a minor issue and they said there was severe rust in multiple areas that would cost $10k or more to repair, and that I should really just sell it for parts at this point. (And they were going to charge me $360 for diagnosing this). They were unwilling to even acknowledge that it was a bit unusual for them to charge me $2.5k for an overhaul and then, 4 months later, tell me the car was totaled due to rus... read more
Completely dissatisfied with Mini of Manhattan’s Service Department. I brought my car in due to the check engine light being on and it was determined that there was an issue with the timing chain and tensioner. As this is a common problem, they were nice enough to fix it for free. I also paid an additional $480 for an oil change, brake fluid flush and cabin air filter change. I dropped my car off on Saturday 7/5/14 and was told on Monday 7/7/14 that the car was ready for pick up. It wasn’t until I got there on Friday 7/11/14... read more
after purchasing my over priced car that depreciated by $10,000 already in less then 6 months, Im unhappy I was never told to expect a title in the mail for the car thinking it was finance and they hold on to the title till you pay off the car. me not knowing, my title gets lost, mailed to wrong address, after I move to florida I realize all this and cant register my car. If I knew to expect a title in the mail I would follow up every month till I got it. I called up the dealer for help since I have no clue what to do, got t... read more
Worst service I have ever had. They do not pick up the phone. They do not return your calls. I dropped off my car on a Thursday, it still wasn't diagnosed by Monday. One person was honest enough to say that they were short on 'service agents' and swamped with cars and that's why my car hadn't even been looked at. The manager was passive aggressive, didn't apologize and told me I was getting my car Tuesday. Tuesday became Wednesday. I am not confident that they know what they are doing. Horrible, horrible communication and se... read more
Each time i had service or repairs done at Mini of Manhattan there was a mistake or problem And even when it was identified as their mistake, there was no apology or compensation. Avoid at all costs The Mini is a fun car but with many defects. Research this online.
We went to this dealership today with every intention of buying a new Mini Cooper to replace my current one. In response to an email I received about a sales event, we made an appointment for 4:45pm. I got a call a couple of days ago to confirm the appointment. We arrived at that time, and we weren't greeted by anyone, which I thought was a bit weird, but I figured that they were busy and someone would get to us once free. We spent the next 15 minutes looking at the model we were interested in. No one came by. At 5pm, the li... read more
I have had today the worst customer service in my life time. Mini of manhattan didnt want to accept my car due to their past poor service they had given me which i answered on their survey. Never buy from them. They are bad people, poor customer service and pricy.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.3 star rating with 623 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.