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MINI
- Automotive
- Grand Rapids, MI
About this business
Location details
1010 28th St SE, Grand Rapids, MI, 49508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I got my car from Detroit- I live in GR- went to local Jag for service- they scheduled me an appointment, I blocked my schedule (I am a healthcare professional) - they emailed the DAY before- opps, they forgot they were ctually closed. I came in on another day, the BMW specialist had NO clue what to do with the Jaguar and told me to come back another day (the online scheduling did not tell me there would not be a Jaguar service specialist availble or not) I have taken my servicing needs an hour away to jaguar kalamazoo, and ... read more
Business response:
The employee you are referring to is no longer with us. We do apologize for this inconvenience and hope you give our dealership another shot. We would love to provide you with the service you deserve.
Even though it has been over 2 months since I purchased and took delivery of my car, I am still not happy with the whole experience. This is the most expensive car I have ever purchased, as well as the most frustrating vehicle purchase I have ever made. The sales people were far more interested in pushing the inventory they had on the lot than in providing me with a vehicle I would be happy with over the long run. When I asked about ordering a vehicle, my answer was "we could do that" and the subject was dropped like a hot p... read more
I brought my 2002 MINI Cooper S for evaluation of overheating and was advised the radiator fan needed to be replaced, After that service the problem recurred and when I returned was assured it was only a fuse which was replaced at no charge and no record of the visit was made. When the problem happened again, a search of the internet revealed the power steering pump fan and radiator fan to be on the same electrical circuit. If the power steering pump fan goes bad (and apparently this is a common problem as the fan is under t... read more
I was extremely disappointed with the customer service and my overall experience from Sharpe BMW. I called to inquire about service on my BMW SUV after I had had it serviced multiple times in the last few weeks by a local mechanic and it was decided that a computer update was needed on my vehicle only the dealership could provide. When I called initially, Ramon was insistent that I would need a diagnostic test and probably need to replace the part that I had replaced a week prior after I had just explained that this was inde... read more
I certainly would steer clear of this dealership. I have a validated warranty claim that I have been attempting to get resolved with them all summer. They certainly are intensely friendly but regrettably, all they do is stall, stall, stall-Very poor follow through and not recommended!
Like all car dealers, I bring my car in for one thing and they want me to fix 3 other things, that I didn't even know were broken. I will not be taking my Mini there again. I have only had the oil changed by Mini dealers and they broke the oil plug and charged me for it. What kind of service is that? I do not think it is fair to take advantage of someone, but all car dealerships seem to. The repairs they suggest are all very costly and they make them ALL seem very dire. My car is hardly driven and without very many miles on ... read more
After just getting back from a Military Deployment I headed home to visit my family in Grand Rapids. I was interested in a CPO BMW 335i and thought I'd swing by the local dealership to check them out. The sales associate who helped me out was extremely unfriendly and unhelpful. As my initial impression with BMW it was a huge dissapointment. He was unwilling to let me test drive a car, and extremely reluctant to even talk to me about BMW or any of the cars. Once he became aware that my intentions most likely were not to buy, ... read more
My first visits to the service department, I found very pleasant and was treated with high respect. Over time - 2+ years, I've seen this errode. This Spring I had my car in to have my summer tires/wheels put on which are stored at the dealership and also during this visit I requested a detail - inside and out. I was called late in the afternoon that the car would not be ready for me at the end of the day and if that would be an issue. I scheduled this appointment 2 weeks ahead and they had the car the full day as I dropped i... read more
It was a Saturday the 9th of April that I took my brother with me to look at the Mini Cooper. When we entered the dealership immediately we were greeted by Shaun Waid. His approach was friendly and really wanting to help me begin the process of deciding what it was I was looking for in the Mini. I never felt any pressure from Shaun, just a positive, relaxed atmosphere to make an important decision. I tell people all the time who really think my car is awesome, about the Sharpe group and Shaun. Go see them!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 503 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.