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Moore Pet Supplies
- La Crosse, WI
About this business
Location details
3170 Airport Road, La Crosse, WI, 54603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I placed an order on October 30th for replacement flaps. Chatted with someone on Monday and was told I would probably get my flaps on Thursday. Well I still don't have them. Chatted again and got the Fed X tracking number...it just shipped on 11/07!!! If I had gone with another company my dog door would already be working correctly! Grrrrr.......will not get any more of my business!
Am sad to say the customer service for what turned out to be two purchases has been my worst to date. Bottom line is no one seemed to care about whether my door fit or not. Waited for return calls that never came. Sent pictures to no avail. Second door was still way off in terms of fit. On top of it all, I repackaged the first door exactly as it came and sent it back UPS--my responsibility--at $70.00 and was told I would only get 2/3 of the price because there was some damage. Thankfully, I insured with UPS. Am now ge... read more
Business response:
Hello Ms. Demitry, We are sorry to hear of your frustrations with the returns and would love to rectify this issue. We can provide images of any damages incurred on the returned products for verification if you would like to contact us at 800-829-7876. We look forward to speaking with you and have a great day!
Am sad to say the customer service for what turned out to be two purchases has been my worst to date. Bottom line is no one seemed to care about whether my door fit or not. Waited for return calls that never came. Sent pictures to no avail. Second door was still way off in terms of fit. On top of it all, I repackaged the first door exactly as it came and sent it back UPS--my responsibility--at $70.00 and was told I would only get 2/3 of the price because there was some damage. Thankfully, I insured with UPS. Am now getting r... read more
It appears my previous TWO reviews have been removed. Here's a brief recap: Moore Pet Supplies' online ordering system ran into a glich when I tried to place an order, so I got no "Your order has been received" message. Foolishly, I tried again. I closed everything, came back in and saw I still had one item in my cart. This time the order went through, and I got the "Your order has been received" and an email confirming the order. ONE order-received message. But I got TWO pet... See More doors and TWO charges on my credit ca... read more
There is a women and I'm stretching it when I call her. A women in. Va Tamara Smith has a yorkie witch she locks up in a room. With a little to no food. Or water . and dog shit everywhere.
I placed an order onThursday, May 21st for next day delivery because my dog was having an unexpected surgery and needed a gate to keep in the kitchen because we could not crate her. I spoke to Brandon, or so I believe that was his name, you know who took the order. I called as I was on your website trying to verify that I was ordering the right items to fit the oversized doorway. I wanted to order the Regalo Extra WideSpan Walk Through Safety Gate, White - with two Regalo ... Well Friday, Saturday and Sunday came without the... read more
Frequently asked questions about Moore Pet Supplies
How is Moore Pet Supplies rated?
Moore Pet Supplies has a 4.6 star rating with 764 reviews.
When is Moore Pet Supplies open?
Moore Pet Supplies is open now. It will close at 5:00 p.m.