Mt. Diablo Veterinary Medical Center

Robert N. 

on Yelp

3 years ago

After taking my dog to Mt. Diablo Vet clinic for multiple years, I decided to make a change when it seemed the clinic was more interested in driving billings than caring for my pet. Although my dog is fully up to date on all vaccines and in very good health, the clinic has peppered me with postcards and emails telling me the dog must come in for a physical. When asked what would be addressed during the physical , I was told a fecal test and test for flea and tick. When I mentioned the dog was on the heart worm as well a... read more

Kathryn D. 

on Yelp

3 years ago

I wish I could give a zero. I made an appointment one month ago by phone to get my cat a check up. I show up the day of my appointment scheduled for them to tell me I didn't have an appointment. Not sure how this happened but they need to figure it out because this is unacceptable and a waste of time and tiering for my cat just to not even get looked at. 

Jessica S. 

on Yelp

4 years ago

they are good and very thorough. however i do not take my cat here for standard procedures like yearly checkup, vaccines, etc., anymore because he is labeled as a 'problem cat' now which means they will only allow us to take him in the morning (which is not convenient/possible for us) even for routine stuff. he got labelled this because he had an object stuck in his eye and was (understandably) defensive to having the vet poke around in his eye to get it out, so he had to be sedated. fair enough. i know vets deal with aggres... read more

Anna V. 

on Yelp

4 years ago

9/13/21 I called the office and spoke w/Sherri (?) to inquire if my puppy needed additional or updated vaccines. I provided the dates, and she replied my dog was overdue for vaccines since it's 2021. I said wait...this is 2021 and he had vaccines in May when I adopted him from the shelter. I brought him into your office on June 18th and provided you with that information during his checkup. Let me check with the technician and get back to you. 9/14/21 I called the office and asked to speak with the office manager. By the wa... read more

Maysa B. 

on Yelp

5 years ago

Do not recommend. I made an appointment for my dog to be seen here for the first time. The appointment time was at 2:20 pm, I was under the impression it was at 2:30. We arrived at 2:33pm for our appointment. The vet refused to see my dog and said we had to reschedule. I took the day off for this appointment, so we'll definitely be going to a different vet. Spend your money where it is appreciated. Also, front desk staff a bit dry, didn't seem to care at all. 

Dia F. 

on Yelp

5 years ago

The most rude, heartless and ignorant staff I've ever spoken to. So childish and petty. They do not even deserve negative stars, let alone any stars. Do Not waist your time and your loved pets. 

Douglas T. 

on Yelp

6 years ago

For 15 years I took my pets to this veterinarian clinic. A little pricey & run a lot of unnecessary tests but it's all OK because I love my pets. Then my cat gets sick and these people just started to fleece me. They saw my cat one time for 45 minutes and determined she was sick, they attempted to charge me $900 for that 45 minute visit. They under quoted their estimates by hundreds of dollars, they said their computer was down and put unauthorized credit card charges to my account, refused to give me an itemized receipt, to... read more

Lauren H. 

on Yelp

7 years ago

I recently brought our 19 year old cat for treatment of a benign cyst. Our cat scratched off the scab after Dr. Hagler advised we remove the protective collar and she now has an infection and a hole exposing her ear canal. I responded to an on-line survey (this office is only interested in positive survey results and it you have any negative feedback you will be asked to leave their practice) after Dr. Tam mis-diagnosed that the scab was dead skin and advised it be surgically removed or it would fall off on its own and we... read more

Reviewer4U W. 

on Yelp

9 years ago

IF YOU LOVE YOUR ANIMAL DON'T BRING THEM HERE! **FIRST TIME NEW PATIENT APPOINTMENT** re: Dr. Elaine Fan **EXTREMELY UNPROFESSIONAL** TIMELINESS = TERRIBLE First we had an appointment and waited half an hour to be brought into one of their rooms. I for one do not want to keep my animal in a carrier stressing them out more than need be. Appointment = HORRIBLE Second clue something was wrong was we noticed there was no weight scale in the room. A tech came in and asked more general questions of why we brou... read more