Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Overland Park, KS

About this business

Finance Mortgage Lenders

Location details

10740 Nall Ave, #115, Overland Park, KS, 66211, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,293 reviews

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Swetha P.

a year ago

Ryan was very patient, going over the numbers multiple times, and answering all my questions sometimes twice and three times. Further, the rates and the guidance I received were the best. I'm not a first time home buyer but I can still say I learnt and may have gotten one of the best rates at the current time thanks to Ryan and his persistence

Business response:

Hey Swetha! I appreciate your kind words and I'm thrilled to hear that you found our discussions useful. It was my pleasure to assist you in securing the best possible rates, and I'm glad you felt reassured by our multiple discussions. Remember, no question is too small or too big, and I'm always here to help you out. I'm glad you had a positive experience with Mutual of Omaha Mortgage. Thank you for your support and the amazing rating! - Ryan Pichardo

Ian Michael M.

a year ago

This is the second time I worked with mark and his team. Just like the first time, they were awesome! I would recommend them to anyone buying or refinancing a home!!

Business response:

Hey Ian, thanks so much for the glowing review! It's always a pleasure to work with you. I'm thrilled to hear that you'd recommend our team at Mutual of Omaha Mortgage for home buying or refinancing. We strive to provide stellar service each and every time. Looking forward to assisting you again in the future! - Mark Gennusa

Sandy P.

a year ago

Smooth process

Business response:

I'm delighted to hear about your smooth experience, Sandy. It's always my goal to make the mortgage process as seamless as possible. I'm glad I could assist you in achieving this. If you have any other needs in the future, please feel free to reach out. Thank you for the 5-star review and for choosing Mutual of Omaha Mortgage. - Robert Ferger

Peter K.

a year ago

Tyler and the team were very responsive.

Business response:

Thanks for the positive review, Peter! I'm glad to hear that you found our team at Mutual of Omaha Mortgage to be responsive. We always strive to provide the best service possible. Your rating of 4.16 stars is much appreciated.

Christine E. G.

a year ago

Communicated well and app was easy to use to sign necessary documents

Business response:

I'm grateful for your positive review, Christine! It's reassuring to know that you found our communication effective and our app user-friendly for signing necessary documents. Your feedback is invaluable to us at Mutual of Omaha Mortgage. I appreciate the full rating. If there's anything else you need in the future, don't hesitate to reach out.

Prajay P.

a year ago

Very communicative and responsive!

Business response:

I'm thrilled to hear that you had a positive experience working with me at Mutual of Omaha Mortgage, Prajay. Your feedback about my communication and responsiveness is appreciated. I truly strive to provide the best service for my clients. Thank you for the 5-star rating, it truly means a lot! Looking forward to assisting you in the future.

Lorna Pasion S.

a year ago

He listened to our needs and adjusted to our favor.

Business response:

I'm so pleased to hear that you felt heard and accommodated during our time working together, Lorna. My primary goal is always to ensure my clients' needs are met in a way that benefits them most. Your feedback is greatly appreciated and I look forward to potentially assisting you again at Mutual of Omaha Mortgage. Keep in touch. - Douglas Kuehn.

Orlando Medina S.

a year ago

More transparency in explaining the real reason why the interest rate given to me was very high at 7.125% compared to the prevailing g leave of only 6.2%. I was locked in at this high rate even if the loan application started all over again for the same property. Although I knew that the decision came from the loan officer not from the loan originator. But he could have explained it to me in time. I was told that I can recast my loan even after the mortgage has been assigned to be serviced by a new lender. This remains to be... read more

Business response:

Hi Orlando, thank you for your feedback. I clearly explained the reason for the higher rate was because you rescinded your offer after we had locked the rate and then decided to go back to the home you rescinded the offer on. Since we had already broken the lock, I informed you there would be an increase in the rate since the rate stays with the property. We cannot break a lock and simply relock without a penalty if the relock occurs within 30 days. As we discussed you will be able to recast your loan for a fee of $300. Afte... read more

Gabriel M P.

a year ago

Eric was great and answered all our questions.

Business response:

I'm thrilled to hear that you found our interactions helpful, Gabriel. It's always my goal to ensure your questions are fully addressed. Thank you for choosing Mutual of Omaha Mortgage and for the excellent rating. I appreciate your feedback and it was my pleasure to assist you.