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Mutual of Omaha Mortgage
- Mortgage Lenders
- Overland Park, KS
About this business
Location details
10740 Nall Ave, #115, Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Eric was very patient with me. I have a demanding job and I was not always timely with my response or getting documents to him.
Business response:
I'm really pleased to hear that you had a positive experience, Cindy! Your feedback means a lot to me. I understand how demanding jobs can sometimes interfere with our other responsibilities, and I'm glad I could assist you in a way that was conducive to your schedule. Thank you for choosing Mutual of Omaha Mortgage and for your patience and cooperation throughout the process. Your satisfaction is my top priority!
Verified by Mutual of Omaha Mortgage
Frequent communication and follow-up. Excellent availability. Worked with me on finding the best VA loan rate.
Business response:
I'm sincerely delighted to hear of your positive experience, Grant. It's extremely satisfying to know that you were pleased with my communication and follow-up. Your satisfaction is my priority, so I'm glad that we found the best VA loan rate for you. Looking forward to assisting you again in the future. Thank you for choosing Mutual of Omaha Mortgage and for leaving this wonderful 5-star review.
Verified by Mutual of Omaha Mortgage
Whitney is knowledgeable and guides us through every step of the mortgage process, ensuring we understand all our options. The process was smooth and efficient, with no unexpected delays.
Business response:
Hello Lipeng, I'm thrilled to hear that you had a positive experience with the mortgage process. It was a pleasure guiding you through each step and ensuring you were well-informed of all your options. I'm glad that everything went smoothly and efficiently, as this is what we strive for at Mutual of Omaha Mortgage. Your satisfaction is my top priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Whitney Berra
Verified by Mutual of Omaha Mortgage
Efficient and professional. Thank you!
Business response:
I'm thrilled to hear you had a positive experience with me at Mutual of Omaha Mortgage, Martin! Your kind words are appreciated and I'm glad you found my work efficient and professional. I strive to offer the best service to all customers. Thank you for the amazing rating!
Verified by Mutual of Omaha Mortgage
Good communication and Competitive rate.
Business response:
I'm really pleased to hear that you were satisfied with our communication and rates, Yeon. It was my pleasure to assist you. Your feedback is greatly appreciated and will help me continue to improve my services. Thank you for choosing Mutual of Omaha Mortgage. If you need any further assistance in the future, please don't hesitate to get in touch.
Verified by Mutual of Omaha Mortgage
Lack of communication at the end of the process regarding the rate floatdown. Continuously had to chase or follow up when he wrote that he would follow up that day. By the time we caught one another, it was too late to exercise the floatdown because it was within 3d of close, though this information was not communicated. We also discussed a lender credit and fee waiver given the missed opportunity, he said he would send this in writing, and did not.
Business response:
Thanks for taking the time to provide your feedback, Aidan. I'm sorry to hear that you felt there was a lack of communication towards the end of your mortgage process. That's not the experience I aim to provide. I understand your frustration about the rate floatdown and the missed opportunity regarding the lender credit and fee waiver. I appreciate your patience and assure you that your concerns are being taken seriously. I will ensure that moving forward, I provide clearer, more timely communication. Thank you for bringing ... read more
Verified by Mutual of Omaha Mortgage
Excellent service - prompt communication and provided information on all questions asked
Business response:
I'm so grateful for your kind words, Gaurav. Your positive feedback means a lot to me. It was a pleasure to provide prompt communication and clear information to help you understand the process here at Mutual of Omaha Mortgage. Your satisfaction is my priority, and I'm thrilled to hear that I was able to exceed your expectations. Thank you for the 5-star review!
Verified by Mutual of Omaha Mortgage
Jeff was always available to answer our questions. He assured us that we could make our closing date and we did. His explanations were clear. It’s obvious Jeff is an industry expert.
Business response:
Thanks for your kind words, Chase! It was was a pleasure working with you and Itza on this, and I'm pleased that everything went perfectly. I hope you have many happy years in your new home and your new town!
Verified by Mutual of Omaha Mortgage
Kim and her team helped us to close quickly, answered all of our questions, and were always very prompt and professional in their responses.
Business response:
I'm delighted to hear about your positive experience working with my team and me. We strive to provide prompt and professional service and close quickly to make the mortgage process as seamless as possible. Your kind words mean a lot to us at Mutual of Omaha Mortgage. Thank you for taking the time to leave such an exceptional review. Looking forward to assisting you in the future, should you need any further help. Kim Shuey
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.9 star rating with 5,335 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.