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Mutual of Omaha Mortgage
- Mortgage Lenders
- Owings Mills, MD
About this business
Location details
700 Red Brook Blvd., Suite 108-110, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The professionalism, response to questions.
Business response:
I'm delighted to hear that you found my service professional and responsive, Linda. It's always my goal to provide top-notch service to wonderful clients like you. I'm pleased that Mutual of Omaha Mortgage has been able to meet your needs and I'm grateful for the full rating you've given. Don't hesitate to reach out if you have any further questions or need additional assistance.
Verified by Mutual of Omaha Mortgage
Ben communicated everything clearly and got me exactly what I was asking for.
Business response:
I appreciate your generous feedback, Leslie! I'm glad to hear that I was able to meet your expectations for clear communication in providing the specific service you needed. We, at Mutual of Omaha Mortgage, strive to ensure our clients are satisfied. Your 5-star rating is very encouraging. Looking forward to serving you again in the future!
Verified by Mutual of Omaha Mortgage
Staff was fantastic, processing was very cumbersome.
Business response:
I appreciate your feedback, Stacey. I'm glad to hear that you found our staff fantastic. I apologize if the loan process seemed cumbersome. Your feedback is invaluable, and we'll definitely use your comments to improve our services at Mutual of Omaha Mortgage. Thank you for your rating and for choosing us for your mortgage needs.
Verified by Mutual of Omaha Mortgage
Mr Alban was there every step of the way. He helped with things I did not understand and walked me through them. He was always in touch and available.
Business response:
I appreciate your kind words, Michael. It was a pleasure assisting you throughout the process and helping you understand each step. Being there for my customers is of utmost importance to me. I'm thrilled to know that my efforts made a difference. Thank you for choosing Mutual of Omaha Mortgage and for the excellent rating. Don't hesitate to reach out if you need any further assistance.
Verified by Mutual of Omaha Mortgage
Chris was very patient and explained each step very well
Business response:
I'm incredibly grateful for your positive feedback, Lisa. It was my pleasure to guide you through each step and ensure your experience with Mutual of Omaha Mortgage was as seamless as possible. Your satisfaction is of utmost importance to me and I will continue to strive for excellence. Don't hesitate to reach out if you need any further assistance. Thanks for the 5-star rating!
Verified by Mutual of Omaha Mortgage
Ben was very helpful and always available. It was a great experience overall.
Business response:
I'm thrilled to hear that you had a great experience, Jennifer! Assisting you was a pleasure and I'm glad I could be available whenever you needed. Thank you for the 5-star review and for choosing Mutual of Omaha Mortgage. Your satisfaction is my top priority. If you need anything else in the future, please don't hesitate to reach out. - Ben Schiaffino
Verified by Mutual of Omaha Mortgage
I had a high debt to income ratio, however I also had perfect credit. My mortgage company, who had been soliciting me for years to refinance, turned me down two days after I submitted an application with a, "Once your debt to income ratio is more in line, give us a call back". I then logged onto Lending Tree and put a check mark next to Mutual of Omaha who responded immediately with a phone call from Kenny. I told Kenny that I was hoping for a reduction in rate and to pay off just a couple of credit cards. Kenny called back ... read more
Business response:
Thank you so much for your glowing review, David! I'm thrilled to hear that your experience with me was a positive one. It was my pleasure to guide you through the refinancing process and I'm glad we could find a solution that worked for you. I take pride in being available and responsive to all my clients, no matter the time of day. Hearing that you are satisfied with the services I provided is the best thing I could hope for. Remember, I'm just a call or text away should you need any further assistance or have any question... read more
Verified by Mutual of Omaha Mortgage
Communication is as second to none. Transparency helped through the entire process.
Business response:
I'm thrilled to hear such positive feedback, Shauna! It's my top priority to ensure an open line of communication and transparency throughout the mortgage process. I'm glad to know that I was able to meet your expectations. Thank you for choosing Mutual of Omaha Mortgage and for taking the time to give us a 5-star rating. We look forward to serving you again in the future!
Verified by Mutual of Omaha Mortgage
Jason’s customer service was unmatched. He was polite, professional and courteous and kept me well-informed on every step and he had thorough and complete answers to all my questions. And the app made submitting documents and reviewing my application status a breeze.
Business response:
I'm truly grateful for your kind words and the 5-star rating, Jason. Your commendation of my customer service efforts really means a lot to me. I always strive to provide the best possible service, keeping my clients informed and answering all their questions to the best of my ability. It's great to hear that you found the app easy to use. It's designed to make the process smooth for our clients, so it's good to know it did just that for you. Thank you for choosing Mutual of Omaha Mortgage. It was a pleasure working with you... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 4,572 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.