Mutual of Omaha Mortgage

Susan T. 

Verified by Mutual of Omaha Mortgage

3 years ago

It took almost 3 months to close. 

Belinda S. 

Verified by Mutual of Omaha Mortgage

3 years ago

First of all I had zero contact or interactions with Michael Harris… our loan originator was Tim Delaney and he was just a great person to work with. Our loan processor was Tracee Stafford. She was ok but there were more than a couple of delays waiting for responses from her. On two occasions I had to inconvenience Mr. Delaney for help. 

Janet R. 

Verified by Mutual of Omaha Mortgage

4 years ago

IT took almost 6 months to get this done. You certainly couldn't be called Quicken Loans. We had to send the same items multiple times. There were constant errors on the loan documents and closing paper. 

Ronald R. 

Verified by Mutual of Omaha Mortgage

4 years ago

We have had experience with residential, commercial, construction, mortgage and refinance over the years, but nothing compares to our experience with MOM. 5 months to get this deal done. In the last several weeks we were ask to submit or resubmit information that coulda/shoulda been called for earlier. It is like there was a complete disconnect among the various departments (particularly underwriting) even this survey is a continuation of this clown show as we never dealt with Michael Harris and have no idea who he is. I cou... read more

Gary B. 

Verified by Mutual of Omaha Mortgage

4 years ago

Do things on time and pester us for more information. 

Cheryl S. 

Verified by Mutual of Omaha Mortgage

4 years ago

Everything went smooth until the day of closing. We didn't have final numbers, we weren't told we would need to get a cashiers check or wire money that day, and then wiring instructions weren't given until 3 hours before wire cut off time. We were originally scheduled to close the day before so all of this should have been done in plenty of time instead of stressing the day of. 

Aaron R. 

Verified by Mutual of Omaha Mortgage

4 years ago

Serious issues towards close of the mortgage that were not addressed or planned for. I had to become personally involved to ensure that everything was completed by closing so we could close on time. Many of these tasks could have been completed or at least initiated before it became a last minute scramble in the days before closing. Mutual of Omaha had the best rate and fee structure but it came with some consequences.  

Jimmy H. 

Verified by Mutual of Omaha Mortgage

5 years ago

The rate I ended up with was not what I saw through the Costco link. Loan officer brushed off the "small" points/fee as negligible or "technically zero" when we first talked on the phone. The refinance process was longer than expected, with a lot of back-and-forth disagreement on why my loan amount kept changing. Ultimately, stating that the Closing department is incompentant, I borrowed more than I needed. After closing, no one could tell me how I can pay my first mortgage online. 

Robert R. 

Verified by Mutual of Omaha Mortgage

5 years ago

Without Joe's determined efforts, I would have quit this process. The delays from Underwriting and their ridiculous requests for more detailed documentation of income were driving me crazy. Five weeks after the original loan had been approved, I had still not been cleared by that department. Tracee was clearly overburdened and could not stay current. I appreciate the effots Joe made to find a solution, but other than Joe, I was very dissatisfied.