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MyLife Home Care Kent
- Home Health Care
- Orchard St, ENG
About this business
Location details
Suite 1B, Orchard House, Orchard St, ENG, CT2 8AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like to do an up to date review! Since my mum Brenda R has been with this company My Life since the 01/04/2026 , who took on my mum straight away from the old company! what difference that My Life have done for my mum , i cannot FAULT them at all the staff treats my mum the respect that she deserves ..since being with my life the confidence that my mum now has they have made her feel like a person .. the importance of this taking the time out to carry the out the Duty's they do and the interaction between actually in... read more
Since switching from old company! to this one my life i notice a difference in my mum ! you could not asked for better care then this company they are caring towards my mum treats her with the Dignity and the respect that my mum deserves. she's happier in herself and anything that is wrong they let us know , i would recommend this care company that provides everything and making sure that her needs are met , my mum Brenda of 93 is lot more confident they have only been with my mum since 1/4/26 . with in 8 days on starting th... read more
This has been our first month using carers twice a day for my Nan. The whole process has been perfect and have no complaints at all. The carers are amazing, especially one lady in particular! After discharge from Hospital a month ago we was thinking of cancelling our holiday to care for Nan, I can relax now, knowing with Nans improving strength and care twice a day she will be absolutely fine and well looked after
Business response:
Thank you for taking the time to leave our team such a lovely review Justin. We're delighted to hear that your first month with MyLife Kent has been such a positive one and that our carers have provided the support your Nan needs. Knowing that we could help make it possible for you to enjoy your holiday with peace of mind means a lot to us. Our goal is always to deliver care that is reliable, compassionate, and tailored to each individual's needs, especially during times of transition like hospital discharge. We'll make sure... read more
My mum has had 1 care call a week with Mylife for many years to help with housework and shopping. Having had a fall I called the office to see if they could put in place 2 calls a day with immediate effect so we could get her discharged quickly. The office were amazing and couldn't do enough, Kerry was so helpful and care started the following morning. We can't thank you enough for coming to our rescue. Thank you
Business response:
Thank you so much for your lovely review. We're delighted to hear that our office and care team were able to support you and your mum during such a challenging time. Kerry and our office staff will be thrilled to know their efforts made a difference. Providing responsive, compassionate care is what we strive for every day, and your feedback means the world to us.
The user has dementia and hearing loss. She can be very difficult and a times quite the opposite, however the ladies who attend are very patient and treat her well and with dignity.
Business response:
Thank you for taking the time to share your feedback. We're truly grateful for your kind words about our care team and how they support the individual in your care.We understand that caring for someone with dementia and hearing loss can present unique challenges, and we're so pleased to hear that our carers have shown patience, respect, and dignity throughout. It's incredibly important to us that every person we support feels safe, valued, and treated with compassion-no matter the circumstances.Your recognition means a great... read more
My mum has mixed Dementia and has been receiving care support on a daily basis from MyLife for the past 7 years. Despite changes in staff, managers and other team members the care and support given to my mum is excellent. Mum is bedridden so now has two carers per visit who always make sure all her needs are being met. Communication is also very good which for me living abroad is of paramount importance.
We have had one missed visit, we did receive a written apology, however, the family would have preferred a phone call, as we could have arranged family cover, we would also like to have a call if the carers are running late. The carers treat my Mother with dignity and respect we are generally pleased with the service provided.
My husband receives four visits from two carers a day and has a night carer. All the carers are lovely to my husband and respect his dignity. They really care for him, and nothing is too much for them. I just can’t believe that they keep coming and not changing to another job as their pay is abysmal. After a patchy year with the office staff, now with the new manager in place, things have greatly improved. No more lies being told by the office staff and no more last minutes trying to find a carer to cover especially night ca... read more
In December we put forward one of our team of carers for exceptional service because she came in and worked single-handed when we as a family, along with the other carers all caught Covid just before Christmas. All our special needs daughter's carers over the last three years have displayed dedication, humour, adaptability along with professionalism while using their individual personalities and talents to enhance her day-to-day life. The office and management also play their roles very well. Therefore please note our gratit... read more
Business response:
Thank you for your lovely review. I have forwarded your very kind words to your care workers. we always endeavor to provide a good quality service.
Frequently asked questions about MyLife Home Care Kent
How is MyLife Home Care Kent rated?
MyLife Home Care Kent has a 4.5 star rating with 61 reviews.
When is MyLife Home Care Kent open?
MyLife Home Care Kent is closed now. It will open tomorrow at 9:00 a.m.