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MyLife Home Care Kent
- Home Health Care
- Orchard St, ENG
About this business
Location details
Suite 1B, Orchard House, Orchard St, ENG, CT2 8AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The user has dementia and hearing loss. She can be very difficult and a times quite the opposite, however the ladies who attend are very patient and treat her well and with dignity.
Business response:
Thank you for taking the time to share your feedback. We're truly grateful for your kind words about our care team and how they support the individual in your care.We understand that caring for someone with dementia and hearing loss can present unique challenges, and we're so pleased to hear that our carers have shown patience, respect, and dignity throughout. It's incredibly important to us that every person we support feels safe, valued, and treated with compassion-no matter the circumstances.Your recognition means a great... read more
My mum has mixed Dementia and has been receiving care support on a daily basis from MyLife for the past 7 years. Despite changes in staff, managers and other team members the care and support given to my mum is excellent. Mum is bedridden so now has two carers per visit who always make sure all her needs are being met. Communication is also very good which for me living abroad is of paramount importance.
We have had one missed visit, we did receive a written apology, however, the family would have preferred a phone call, as we could have arranged family cover, we would also like to have a call if the carers are running late. The carers treat my Mother with dignity and respect we are generally pleased with the service provided.
My husband receives four visits from two carers a day and has a night carer. All the carers are lovely to my husband and respect his dignity. They really care for him, and nothing is too much for them. I just can’t believe that they keep coming and not changing to another job as their pay is abysmal. After a patchy year with the office staff, now with the new manager in place, things have greatly improved. No more lies being told by the office staff and no more last minutes trying to find a carer to cover especially night ca... read more
In December we put forward one of our team of carers for exceptional service because she came in and worked single-handed when we as a family, along with the other carers all caught Covid just before Christmas. All our special needs daughter's carers over the last three years have displayed dedication, humour, adaptability along with professionalism while using their individual personalities and talents to enhance her day-to-day life. The office and management also play their roles very well. Therefore please note our gratit... read more
Business response:
Thank you for your lovely review. I have forwarded your very kind words to your care workers. we always endeavor to provide a good quality service.
I have used MyLife for two years to help me care for my husband on a three-times-a-week basis. All staff are kind and friendly as well as trustworthy. Some staff offer exceptional care and thoughtfulness. My husband was resistant to outside support initially. Now he looks forward to visits as he is treated with dignity and feels so much better after his showers and care. The office is prompt in their responses and generally tries to accommodate us as far as possible.
My wife suffered a massive stroke in April 2021, which has left her paralysed on her right side with speech very difficult to understand. This, of course, is a huge strain on our relationship. She has care visits from the same two carers on a regular basis, mainly for a weekly shower. She looks forward to these visits and enjoys the company of the carers as they try to understand what she is saying and get actively involved while they carry out their duties. She has built a trusting relationship with her two carers, who are ... read more
MyLife provides home care for my neighbour. His care is excellent. It is very reassuring for us to see that he is so well cared for. The office staff and manager have also been most helpful when I have contacted them.
Business response:
Thank you for your lovely comments. We are pleased that you feel that your neighbour is well cared for. MyLife always strives to provide good quality person-centred care.
I can’t thank MyLife enough for helping me sort care for my dad. They were so helpful from the first call through to arranging the carers. Everything was explained to me and my dad and all our questions answered. They understood how new this was to us all and was very patient with us. The carers were very kind to my dad and always on time and reliable. I will definitely use them again in the future when I need help. Thank you.
Business response:
Thank you for your lovely feedback, I am so glad you received the standard of care we strive to deliver from the office through to the care worker.
Frequently asked questions about MyLife Home Care Kent
How is MyLife Home Care Kent rated?
MyLife Home Care Kent has a 4.5 star rating with 54 reviews.
When is MyLife Home Care Kent open?
MyLife Home Care Kent is closed now. It will open on Monday at 9:00 a.m.