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MyLife Home Care Kent

4.5

Home Health Care
Orchard St, ENG

About this business

Healthcare Home Health Care

Location details

Suite 1B, Orchard House, Orchard St, ENG, CT2 8AJ, United Kingdom

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.554 reviews

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Susan G

4 years ago

I am really delighted with the excellent care that I received from My Life (Kent). The ladies in the office were always happy to listen to any concerns and offer helpful advice, and the amazing care team were reliable, kind, very caring and always brightened up my day. Thank you so much for your much-needed support, after returning home from hospital after an operation. I would definitely recommend My Life to anyone needing care at home.

Business response:

Dear Susan, thank you so much for your fantastic review. We are always here to support you again in the future if you need us. I hope you are continuing to recover from your operation and will pass your lovely comments onto the care team and the office staff. Kind regards, Julia

Kennth P

4 years ago

My sister had MyLife for a while and overtime increased and changed the care she had, they were very adaptable and would change things to suit her at the drop of a hat. The carers were charming, professional and most importantly caring and my sister loved all of them. In late 2020 she went into hospital and contracted the dreaded virus, when she returned home we were worried we wouldn’t get the care back but they surpassed themselves visiting numerous times a day to put our minds at rest, with us not being able to travel it ... read more

Business response:

Dear Mr P, Thank you very much for your lovely review. As you agree are care staff are dedicated to their customers. I hope your sister is recovering from Covid and continuing to improve. We very much appreciate the time you have taken to complete the review and I will forward this onto the registered manager and all the staff involved with supporting your sister. Kind regards, Julia Morrison

Sandra D

4 years ago

When we learnt of my father’s prognosis we were devastated and wanted him home as he wished, especially due to Covid. The quality officer in Hythe went out of her way to make this happen, she met us late at night due to a delayed discharge and helped get everything set up even going to the shop to grab some bits we had forgotten. We really can’t thank her enough. The carers were equally great and kept Dad comfortable ensuring they not only supported him but also our mother who has her own needs. Having never needed care befo... read more

Business response:

Firstly I would like to offer my condolences to you and your family following your father's passing. Thank you for your lovely review of MyLife home care. I will pass this onto all of the team involved with your father's care and would like to wish you the very best for the future. Kind regards.

Tesher F

5 years ago

The manager visited my family at a really critical point in my father's illness. He had returned from hospital and we did not know how we could respond to his needs which were changing quickly as a result of his terminal cancer. I saw many beautiful moments of connection between my father and the regular carers who visited our home up to four times a day. Always professional and cordial, they would greet my father, administer care in the most gentle and respectful manner and leave us, the family, in a better place emotionall... read more

Business response:

Thank you so much for your lovely comments, which means a lot to the whole team at MyLife Homecare, Kent and is much appreciated. It was our absolute pleasure to care for your father and to have been able to support all of your family at this time. Lockdown has been a very daunting and stressful time for all of our staff and we have still managed to maintain and deliver exceptional care around the clock. I will of course share this with the whole team.

E M

5 years ago

My husband and I both have carers; we are very pleased with our service. I had another firm before this one, and we were very upset by the way we were treated.

Business response:

Thank you for your lovely comments. I am delighted that you are receiving the support and care that wasn't offered to you initially. I will pass your comments onto the team. Kind regards

Sue S

5 years ago

We have been pleased with the level of care, reliability and cheerfulness of all the carers. Also, it is good that the office advises us if carers are delayed for any reason.

Business response:

Thank you for completing a review and for your lovely comments. I will pass this onto the team.

E H

5 years ago

I find carers are always friendly and polite, as are the office staff. Carers vary a little, some are excellent; some are great and a few satisfactory. I am very pleased I chose MyLife. Thank you.

Business response:

Thank you so much for your positive response and feedback on the care we provide. I will pass this information to the Team at MyLife Homecare. Kind regards, Julia Morrison, Development Manager

Ray G

6 years ago

My mother had been with Mylife for many years and loved all the carers. She used to phone us every Sunday to tell us about her week which usually consisted of saying how great her carers had been. This gave us great comfort knowing she was in good hands. The assessor used to drop in to see mum and have a cup of tea with her which pleased her and us no end as we couldn’t get to Hythe as often as we would have liked. Mum's passing was made so much easier knowing she had remained in her own home as she had wished.

Jane M

6 years ago

My husband receives visits of two carers four times a day for personal care, and a two-hour sit call once a week to allow me to go shopping. Carers are first class, polite, respectful of my husband's needs and tolerant of his constant mood changes. I would have no hesitation in recommending this company to anyone needing first-rate care in their own home.