.png)
This profile has been claimed by the business owner or representative.
MyLife Home Care Kent
- Home Health Care
- Orchard St, ENG
About this business
Location details
Suite 1B, Orchard House, Orchard St, ENG, CT2 8AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely poor office management, causing distress to care workers and clients.
Business response:
Thank you for your feedback. We're sorry to hear about your concerns and take them very seriously. Our local office team has looked into the matter and confirmed that your enquiry has been addressed. However, if you feel there's anything further you'd like to clarify or discuss, please don't hesitate to contact our office team directly, we're always happy to explore alternatives where possible and ensure your concerns are fully resolved.
Alerted to an issue with my mother's ongoing care by the carers. Called the office to be told that her care would be terminated in 3 working days and that Social Services should have called me! My mother is under NHS care, not SS. The manager promised to call me back but didn't. The app which informs of care received is not working so no way of checking what care is being received. My mother who has mobility issues is often looked after by one carer although this is deemed unsafe by MyLife. Lack of communication is a major i... read more
Business response:
Due to unforeseen circumstances that were beyond our control, we were no longer able to support your mother safely and to a standard that Mylife strive to achieve. We apologise for any inconvenience/stress that this has caused your family. Here at Mylife, we endeavour to provide a high quality of service to all our service users. We are working hard, improving our communication with all service users and their families to give all of our clients a valued and quality driven service.
This could be a very short review as I can only think of one word that actually sum's up MyLife Kent, that being Abysmal, but in fairness to other potential service users I will elaborate on why this company is so bad. In fairness to the actual carers, I would say that the vast majority of them are exactly that, carers who actually care for their clients and show that they care. Unfortunately, these dedicated cares are led by what I can only describe absolutely useless so-called Managers/Coordinator, who are very economical ... read more
Saddens me to say I cannot give you a glowing report. The way the office staff have treated the clients on the Herne Bay run has been appalling. After being given 28 days notice you haven't even bothered to follow up on how your clients are. No one has even bothered to wish mum good luck or say goodbye, after all she did nothing wrong you just could not provide carers or so you said. Our 4 main carers have been wonderful and every single one of them has shown care and compassion to mum throughout this stressful month.
Business response:
I appologise that you feel that you have been let down by the office team. We never want to hand back clients, and its not something we do lightly. However, due to circumstances beyond our control, we found ourselves in a position where we could not provide safe and consistent care to clients in the Herne Bay areas. We have had a restructure in the office and made changes that were needed to allow us to provide a high level of service that Mylife is committed to.
Frequently asked questions about MyLife Home Care Kent
How is MyLife Home Care Kent rated?
MyLife Home Care Kent has a 4.5 star rating with 57 reviews.
When is MyLife Home Care Kent open?
MyLife Home Care Kent is closed now. It will open at 9:00 a.m.