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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service manager gave me the wrong key fob 3 different times. I was pretty much forced to buy another fob. He was so rude and dismissive.
Business response:
We regret to learn about the difficulties you experienced with receiving the correct key fob. We understand your frustration. Your concerns are important to us, and we value your input regarding this matter. We are sorry to hear that you feel this way about your service experience. We would appreciate the opportunity to discuss this situation further. Please contact our General Manager, David Kelley at (469) 634-4865 so we can address your concerns properly.
Didn't listen to my requests. Wasted a hour of my time - was late to work - walked away worse than when I walked in.
Business response:
Thank you for bringing this to our attention. We understand your frustration with how your visit went and are sorry to hear that you feel this way. Your time is valuable, and we recognize that your experience did not meet your expectations. We take your concerns seriously and would appreciate the opportunity to discuss this matter further. Please contact our General Manager, David Kelley at (469) 634-4865 so we can address your specific requests and improve your experience with us.
Always good service but this time did not fix the problem.
Business response:
We greatly appreciate your continued trust in our service team. It means so much to us that you recognize our commitment to providing quality care for your vehicle. Our technicians take pride in thoroughly diagnosing and fixing problems the first time, so we'd welcome the opportunity to take another look and ensure your vehicle is running perfectly. Your satisfaction is our priority, and we're here to support you.
Apparently my 2-year warranty ran out on July 1st and yes it's my responsibility to keep up with this but nobody bothered to tell me that they charged me to rotate my tires I could have taken it to discount and got them for free the whole day was just a disaster and I won't be going back
Business response:
It's regrettable to hear about your experience, and we understand your frustration. We are sorry to hear that you feel this way about your time with us. Your feedback is valuable, and we take these concerns seriously. To discuss this matter further, please contact our General Manager, David Kelley at (469) 634-4865 so we can better understand what happened and work toward a resolution.
All the typical reasons people hate going to dealerships. Deceptive pricing. Taking forever to make you feel like you have your time "invested". Just the worst and I will never go to a dealership again.
Business response:
We are concerned to hear about your experience with us and we understand your frustration. Your feedback is something we take seriously. We know how important transparency and efficiency are when making such an important decision. We are sorry to hear that you feel this way about your visit with us. Your experience doesn't reflect the level of service we strive to provide, and we would welcome the opportunity to discuss this further with you. Please contact our General Manager, David Kelley, at (469) 634-4865 so we can addre... read more
I asked them to look at my transmission bc my cvt was slipping cuz it was hot outside, but they did not want to help fix my problem, just diagnosed my car with needing about twice what i paid originally and i only wanted to get my extended warranty and transmission repaired or replaced, the work they did was great, but my issue of origin was never solved. Its like they wont honor the warranty, only paid services, so i took my car else where and they did the same thing, fixing all the symptoms of a bad tranny, but notaddressi... read more
Business response:
Your feedback is important to us and we understand your frustration with the transmission concerns you experienced. We are sorry to hear that you feel this way about the service process. Please contact our General Manager, David Kelley at (469) 634-4865 so we can discuss your concerns directly and work toward a resolution.
All my car needed was a $200 battery replacement. This required Nissan of McKinney to keep my car 2 days - due to shop-load/available staff - which I can somewhat understand since I came in without an appointment (as I was not expecting the dead battery). They, as is typical here, found additional past-due maintenance tasks to do while they had the car - which I authorized - another $600. On day 3, when I picked-up the car, the car is waiting for me with the "Hybrid Electric Vehicle System Malfunction" warning light still on... read more
Business response:
We understand your frustration and are sorry to hear that you feel this way about your experience. The situation you've described falls short of our service standards. For further assistance, please contact our General Manager, David Kelley at (469) 634-4865 so we can discuss your experience in more detail.
Bought a used BMW 230i with 47,700 miles. Nissan bragged all day about their 130 point check. And how well the condition of the car is. After purchase I took the car to BMW for its 40,000 mile checkup. And got a bill for 8,000 dollars of recommended repairs. Nissan of McKinney is your standard buyer be ware used car lot. Trailer Trash
The sales team was sooo rude for some reason
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open at 8:30 a.m.