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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I had an oil change and brake system flush in only 90 minutes.
Business response:
Thank you for your feedback. We're sorry to hear about your experience and the concerns you've raised regarding the timing of your oil change and brake system flush. We take all customer feedback seriously and would like the opportunity to discuss this further and address any issues. Please reach out to our General Manager, David Kelley, at (469) 634-4865, and he will assist you in resolving the situation. We value your business and appreciate the opportunity to make things right.
They overcharged me and the service was just mediocre
Business response:
Thank you for sharing your feedback. We apologize for the overcharge and that the service did not meet your expectations. This is not the experience we aim to provide, and we would like to address your concerns. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so we can review your situation and work to make things right. Your satisfaction is very important to us, and we appreciate the opportunity to resolve this matter.
They checked my vehicle but couldn't fix the issue and had my car sitting in their garage for 3 days, no work done on it.
Business response:
Thank you for sharing your experience. We apologize for the inconvenience you've faced with your vehicle and the delay in getting the issue resolved. This is certainly not the service we aim to provide. To further investigate and address your concerns, please contact our General Manager, David Kelley, at (469) 634-4865. He will work to ensure your concerns are addressed promptly. Thank you for your patience and understanding.
Not satisfied with the service. They replaced oil and didn't even care to properly clean the spill over.. I don't think they cleaned up the vehicle.. I was expecting to clean the vehicle when we take it to service, water wash and cleanly vaccum
Business response:
Thank you for your feedback. We sincerely apologize for your experience and the oversight regarding the oil spill and vehicle cleanliness. This is not the level of service we strive to provide. We appreciate your concerns and would like to address them directly. Please reach out to our General Manager, David Kelley, at (469) 634-4865. Your satisfaction is important to us, and we want to make this right. Thank you for bringing this to our attention.
Took long time to take my payment. I was at counter for 10 mins and the girl just ignored me
Business response:
Thank you for your feedback. We sincerely apologize for the delay you experienced while making your payment. Your time is valuable, and we strive to provide prompt service. Please reach out to our General Manager, David Kelley, at (469) 634-4865, so we can address your concerns and improve your experience. Thank you for bringing this to our attention.
Took my vehicle to be diagnosed due to a wheel shaking, their re-balanced the tires (for the second time) and didn't solve the issue.
Business response:
We apologize for the inconvenience you've experienced with your vehicle and the ongoing issue with the wheel shaking. Your satisfaction is important to us, and we want to ensure that this matter is resolved. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so he can personally assist you in addressing this situation. Thank you for bringing this to our attention, and we hope to hear from you soon.
Got a simple ool change & alignment. Next day I notice a strange noise and realize that they didn't secure my undershield. I had to drive 13 miles back to the dealership, undershield scraping the highway. Of course they just apologized and secured it without informing me of any damage that it probably has, and sent me on my way. Not impressed at all
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your oil change and alignment. It's unacceptable that the undershield was not secured properly, and we understand how frustrating this situation must have been for you. Please reach out to our General Manager, David Kelley, at (469) 634-4865. He would like to discuss your experience in more detail and address your concerns. We appreciate your input and hope to resolve this matter to your satisfaction.
Bad experience buying a pre-owned vehicle, very pushy sales staff. The process was shady, didn't receive my purchase documents until 2 weeks after I signed the contract (should've got a copy during signing). They attempt to deliver the vehicle with missing cosmetic parts. Once delivered it was disgusting, it wasn't detailed properly and interior protection treatment was applied on top of the dirty surfaces. It was serviced as part of the sale, and I have to take it in now after only two weeks, as it wobbles when switching la... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your purchase. It is concerning to hear about the pushy sales tactics and the delay in receiving your purchase documents, as well as the condition of the vehicle upon delivery. This is not the level of service we strive to provide. We appreciate your feedback regarding the cosmetic parts and the vehicle's condition. To address your concerns and ensure that we resolve these issues, we encourage you to contact our Genera... read more
We were informed via multiple media to go in for recall fix. Arrived for early am appointment and 30 minutes after was informed part was not available at dealership. Wasted my morning when i could have been working.
Business response:
We sincerely apologize for the inconvenience you experienced with your recall appointment. It's frustrating to be informed of a visit only to find that the necessary part was unavailable. We appreciate your feedback, and we encourage you to reach out to our General Manager, David Kelley, at (469) 634-4865. He would be happy to assist you and ensure this issue is addressed. Thank you for your understanding, and we hope to resolve this matter for you promptly.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open at 8:30 a.m.