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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Not the same place anymore. It used to have a more welcoming, customer-focused feel, but that's definitely missing now. The new staff are less personable and service feels cold and rushed. It felt like they are just focused on getting you in and out.
Business response:
Thank you for sharing your concerns about your recent experience. We understand how important it is to feel welcomed and valued when you visit our dealership. Your feedback is something we take seriously. We recognize that building genuine connections with our customers should always be our priority, not simply moving through transactions quickly. We are committed to restoring the warm, customer-focused atmosphere you remember and expect. Please contact our General Manager, David Kelley at (469) 634-4865 so we can discuss yo... read more
Check engine light came on just a month having the car, then I actually had to take it over to Ford Fleet service just to find out i needed a valve fixed for $894 that Nissan couldn't even cover. Also, I think I have a leak in my windshield wiper tube because it isn't spraying any fluid onto my windshield when I pull back the wiper object that I wasn't notified about.
Business response:
We understand how unexpected vehicle issues can be concerning, especially shortly after purchase. Our team aims to provide thorough inspections and share relevant information to support informed ownership. Feedback like yours helps us continue enhancing communication and care for every vehicle we offer. Please reach out to our General Manager, David Kelley at (469) 634-4865 if you would like to review your experience further.
A simple oil change no car wash took one hour forty minutes. After the car was finished it took another twenty minutes of waiting to bring it up front. I also got a surprise with the 3 percent charge. Price was way too much my Honda was half the cost
Business response:
Thank you for sharing your feedback; we understand how extended wait times and unexpected charges can impact your experience. Our team strives to provide efficient and transparent service while maintaining high standards. Insights like yours help us evaluate and improve the overall visit for our customers. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can connect with you directly.
The sales director Zach W. due to an honest mistake, that I owned, began treating me very disrespectful and unprofessional. After buying 11 vehicles from this dealer, I no longer trust they provide a service that benefits the customer. You can find many other dealers that will provide you with better discounts and overall service.
Business response:
We appreciate you sharing your perspective and recognize how important respectful and professional interactions are at every stage of the process. Our team strives to build trust and provide a positive experience for every customer, regardless of past misunderstandings. Feedback like this helps us continue refining how we engage and support those we serve. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so we can connect with you directly.
Took vehicle in for oil change and software update. Not 100% sure either was done. No new oil change sticker and the oil change maintenance on the vehicles computer wasn't reset.
Business response:
We strive to complete every service thoroughly and ensure all details are properly addressed before returning a vehicle. It's concerning to hear there was uncertainty around the work performed, as clear communication and follow-through are important to us. Feedback like this helps us reinforce our processes and attention to detail. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can look into this further with you.
For 94 dollars diagnostic fee they told me verbally that it would take 980 dollars more to fix the issue.. I expected to be given a detailed parts and labor printout... my bad...if I am paying for diagnostic I should get a detailed list of part numbers needed etc etc..
Business response:
We understand how important it is to receive clear and detailed information when making decisions about vehicle repairs. Our goal is to provide transparent communication throughout the diagnostic and recommendation process, and we appreciate your feedback on how we can improve in this area. We're committed to making sure every guest feels informed and confident in the services we suggest. Please contact our General Manager, David Kelley at (469) 634-4865 so we can review your experience and provide any additional details you... read more
My truck was serviced in a reasonable time frame. However, customer service skills is lacking upon arrival at this location. My appointment was at 820 AM and I was approached by a porter(Russell) I'm not sure if that's his name because he never said good morning or his name, he just wanted to know if I had an appointment. He walks off, comes back and marks my window with a green marker, says follow me I have someone to help you. I turn to grab my purse and coffee and he's gone! I walk in don't see him, so I sit down in the w... read more
Business response:
Thank you for sharing your feedback about your recent visit. While we're glad your vehicle was serviced in a timely manner, we regret that the experience during arrival and check-in did not reflect the level of attentiveness we aim to provide every guest. Our team values clear communication and courteous service, and your comments help us reinforce those expectations moving forward. If you'd be open to discussing your visit further, please reach out to our General Manager, David Kelley at (469) 634-4865 so we can connect wit... read more
Bad experience and overcharged without prior information
Business response:
We take all feedback seriously and understand your concerns. We recognize that transparency regarding charges is essential for building trust with our customers. We value your input as it helps us enhance our service standards for all customers who choose our dealership. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss your specific situation and work toward a resolution.
They did not share that they charge additional fees as requested.
Business response:
It's unfortunate to hear about the confusion regarding fees during your visit. Your experience highlights an area where we can work to improve our communication process. To discuss this matter further, please contact our General Manager, David Kelley, at (469) 634-4865.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 12,297 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.