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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Won't be back. Recommended a lot of work that had already been completed.
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide honest and accurate recommendations, and it's disappointing to learn we fell short in your case. Our General Manager, David Kelley, would like to address your concerns personally. Please feel free to contact him directly at (469) 634-4865. Your feedback is important to us, and we'd like the opportunity to make things right.
Awful, they forgot my car and I spent 4 hours waiting, then they sent me in a Uber and in total they took 5 hours just for regular revision, oíl change and tire rotation!
Business response:
We sincerely apologize for the frustration you experienced during your visit. It's clear we fell short of your expectations, and we understand how disappointing it must have been to wait for such an extended period. Our General Manager, David Kelley, would like to personally address your concerns and ensure this is resolved. Please feel free to reach out to him directly at (469) 634-4865. We truly appreciate your feedback and the opportunity to make things right.
I had trouble getting any feedback once I had the car in for service. They said it would be ready and I had to call in 3 different times before I could speak to anyone. Then I'm not sure they fixed my issue
Business response:
We apologize for the lack of communication and the frustration it caused during your recent service visit. This is certainly not the experience we strive to provide. Our General Manager, David Kelley, would like to address your concerns personally and ensure the issue is resolved. Please reach out to him directly at (469) 634-4865. We truly appreciate your feedback and the opportunity to make things right.
No service done except oil change.
Business response:
We apologize that your service experience did not meet your expectations. We take all customer feedback seriously and want to understand more about your visit. We would appreciate the opportunity to address your concerns directly. Please contact our General Manager, David Kelley, at (469) 634-4865 to discuss the details of your service experience. He is committed to ensuring every customer receives the comprehensive and high-quality service we strive to provide. Thank you for bringing this to our attention, and we look forwa... read more
Every time when I go there something else is. broken within next few days. This is 2nd time, I don't think this is coincidence.
Business response:
Thank you for your feedback. We sincerely apologize for the issues you've experienced after your visits. It's concerning to hear that something else has gone wrong each time you've come in, and we understand how frustrating this must be for you. To address your concerns directly, we encourage you to contact our General Manager, David Kelley, at (469) 634-4865. He would appreciate the opportunity to discuss your experiences further and work towards a resolution. Thank you for bringing this to our attention, and we hope to hea... read more
Worst place ever, I will never go back to these incompetent losers.
They broke my manifold gasket and didn't tell me. It took two visits to get it fixed. They were going to charge two hundred but in the end they fixed it and didn't charge
Business response:
We sincerely apologize for the inconvenience you experienced with your vehicle's manifold gasket. We understand how frustrating it can be to have unexpected issues arise and require multiple visits to resolve. We appreciate your patience as we worked to correct the problem. We're glad to hear that we were able to fix the issue with no charge to you. However, we regret that there was a lack of communication about the initial damage and that it took two visits to fully address the problem. To ensure that we fully address your ... read more
The employee was professional polite knowledgeable and take the time to discuss the issue I had and how to solve it I was very pleased with the care I was given my vehicle will be returning to get serviced
Business response:
Providing exceptional care for both our customers and their vehicles is our priority, and it's rewarding to know that you felt well taken care of. We look forward to welcoming you back for your future service needs. If you have any additional questions or need assistance, feel free to reach out to David Kelley, our General Manager, at (469) 634-4865.
Everything went great. Kept me informed about progress.
Business response:
Thank you for taking the time to leave feedback. It seems like there may have been an error in the star rating, as your comments about being informed and having a great experience suggest a positive visit. If there was anything less than satisfactory or any concerns you'd like to discuss further, we want to make it right. Please reach out to our General Manager, David Kelley, at (469) 634-4865. Your satisfaction is our priority, and we appreciate the opportunity to assist you.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open at 8:30 a.m.